How to cancel a subscription to Kinopoisk through a browser on Android: a complete guide

Canceling a subscription to Kinopoisk Plus via a browser on a Androiddevice often causes difficulties due to the non-obvious interface of the service. Many users are faced with a situation where payments continue to be charged despite attempts to disable auto-renewal. The problem is aggravated by the fact that Kinopoisk HD uses different payment schemes: through Google Play, bank cards or mobile operators - and each case requires its own cancellation algorithm.

In this article we will examine all possible ways to disable a subscription exactly through a browser (without installing the application), including hidden settings for your personal account, working with payment systems and contacting support. Particular emphasis is placed on typical errors due to which the subscription may remain active, and on the nuances of the interface of the mobile version of the site.

If you use Samsung Internet, Chrome or any other browser on Android the instructions are suitable for all options. The main condition: you must have access to the account from which the subscription was issued, and a device with Internet access.

1. Checking the type of subscription: where exactly it was issued

Before canceling the subscription, you need to determine exactly through which platform it was activated. The entire further algorithm depends on this. Kinopoisk Plus supports three main payment methods:

• 📱 Google Play - if the subscription was made through the app Kinopoisk HD on Android or a website linked to account Google.
• 💳 Bank card —direct link to the site kinopoisk.ru without intermediaries.
• 📡 Mobile operator —withdrawal of funds through USSD-commands or personal account MegaFon, Beeline, MTS or Tele2.

To find out your option:

1. Open your browser and go to the website kinopoisk.ru.
2. Login using your account (button Log in in the upper right corner).
3. Click on your profile avatar → Kinopoisk Plus → Subscription management.
4. The block Payment method will indicate the current method.

Important! If there is no information in this section about the payment method, but charges continue - most likely, the subscription is tied to Google Play. This is a typical situation for users who registered it through a mobile application and then deleted it.

2. Cancellation of a subscription issued through Google Play

If a payment method is specified in your personal account Kinopoisk payment method indicated Google Play or you subscribed through the app, cancellation occurs exclusively through Google account settings. The browser here plays the role of only a tool for accessing the desired section.

Instructions for Android:

1. Open the browser and go to the address play.google.com/store/account/subscriptions.
2. Login using the same account Googlethat was used for payment.
3. Find in the list Kinopoisk Plus (may be called Kinopoisk HD: films and TV series).
4. Click on subscription → Cancel subscription.
5. Select the reason for cancellation (a required step) and confirm the action.

After cancellation, the subscription will remain active until the end of the paid period, but auto-renewal will be disabled. For example, if you canceled on the 15th and the period ends on the 30th, access to. content will remain until the 30th inclusive.

3. Disabling a subscription linked to a bank card

If in personal account Kinopoisk payment method is specified Bank card, cancellation occurs directly on the service website. It is important to take into account two nuances here:

1. The interface of the mobile version of the site is different from desktop - some buttons may be hidden under the menu.
2. After cancellation the card remains linked to the account, it must be deleted separately (instructions below).

Step-by-step guide:

1. Go to kinopoisk.ru through your browser and log in.
2. Tap on your avatar → Kinopoisk Plus → Manage subscription.
3. Scroll down to the block Auto-renew and move the slider to Off..
4. Confirm cancellation in the pop-up window.

To delete a linked card:

1. In the same section Manage subscription find the block Payment methods.
2. Click on the cart icon next to the map → Delete.

What to do if the "Manage Subscription" button is not displayed?

If the section is missing, try:

1. Refresh the page (sometimes resetting the browser cache helps).

2. Go to the desktop version of the site (in Chrome: menu → PC version).

3. Check if the VPN is active - some IP addresses block access to payment settings.

4. Cancellation of a subscription through a mobile operator

If payments are debited via MegaFon, Beeline, MTS or Tele2, you can cancel the subscription in two ways: through the operator’s personal account or USSD-command. The browser is needed here only to access the mobile operator's account.

General scheme for everyone operators:

1. Open the website of your operator (for example, lk.megafon.ru for MegaFon).
2. Login by phone number.
3. Go to the section Services or Subscriptions (the name may differ).
4. Find Kinopoisk Plus in the list of active services.
5. Click Disable or Deactivate.

Alternative method - USSD-commands:

• 📱 MegaFon: dial *105*600# → select Disable services → find Kinopoisk.
• 📱 Beeline: *110*09# → My services → disable the subscription.
• 📱 MTS: *111*789# → follow the instructions in the SMS.
• 📱 Tele2: *155*1# → Service management.

⚠️ Attention! If the subscription was issued through an operator, but it is not in your personal account, sometimes check the payment history. Sometimes the service is disguised as the name of the type "Content partners" or "Entertainment".

5. Typical mistakes and how to avoid them

Even following the instructions, users often encounter problems. Here are the most common mistakes and. their solutions:

Error	Cause	Solution
The "Cancel" button is inactive	The subscription has already been cancelled, but the period is still valid	Check the expiration date in your personal account
SMS does not arrive for confirmation	Messages are blocked by the operator	Call operator support and request unblocking
Charges continue after cancellation	Another card or account is linked	Check all payment methods in Subscription management
Unable to log into your account	Outdated login information	Restore access via email or phone

Another common problem is double charge. This happens if the subscription was completed both through Google Playand through the website Kinopoisk (for example, first in the application, then on the website). In this case, you need to cancel both options separately.

How to check a double subscription:

1. Open Google Play subscriptions.
2. Then check Kinopoisk personal account.
3. If there is an active subscription in both places, disable both.

⚠️ Attention! If after cancellation the charges continue for more than 3 days - contact support Kinopoisk via the feedback form (Help → Write to support) indicating:

• Phone number/email account
• Date and amount of the last debit
• Payment method

Attach a screenshot of the card statement or SMS from the operator.

6. Alternative cancellation methods

If the standard methods do not work, try the following options:

• 🌐 Desktop version of the site: sometimes the mobile version Kinopoisk hides the buttons. In Chrome click ⋮ → PC version.
• 📧 Letter to support: send a request to support@kinopoisk.ru with topic "Cancellation of Kinopoisk Plus subscription". Indicate the email/phone number of the account and the reason.
• 🏦 Blocking cards: if the write-offs do not stop, temporarily block the card in your bank account (section Cards → Management).
• 📱 Bank application: in Sberbank Online, Tinkoff or another bank, find the section Autopayments and disable Kinopoisk.

For users Samsung Pay or Google Pay:

If the subscription is linked to a virtual one card in the wallet, it must be disabled through the payment service settings:

1. Open the application Samsung Pay/Google Pay.
2. Go to Settings → Auto payments.
3. Find Kinopoisk and deactivate.

7. How to return money for an unused period

By rules Kinopoisk, cancellation of a subscription does not automatically refund funds for unused days. However, in some cases you can return part of the money:

• 🔄 Double write-off: if the funds were debited twice in one period, support usually returns the overpaid amount.
• 🚫 Fraud: if the subscription was issued without your knowledge (for example, through someone else's account), attach evidence (screenshots, statements).
• 📉 Technical failures: if the service did not provide access to the content despite payment, you can request compensation.

How to request a refund:

1. Write to support Kinopoisk via the form on the website or by email support@kinopoisk.ru.
2. Specify:

   Subject: Request for refund
   Text:
   - Phone number/email account
   - Date and amount debited
   - Reason return (double debit/failure/fraud)
   - Attach a screenshot of your card statement

3. Expect a response within 3-5 business days.

If Kinopoisk refuses the return, you can dispute the payment via bank:

1. In your bank account, find the debit transaction.
2. Click Dispute payment or Return the money.
3. Indicate the reason: "An operation not authorized by me" or "Poor quality of service".

⚠️ Attention! Banks usually consider such requests in within 30 days from the date of debit. If more time has passed, the chances of a refund are minimal.

FAQ: Frequently asked questions

Is it possible to cancel a subscription through the Kinopoisk app on Android?

No, actually application Kinopoisk HD there is no cancellation function. If the subscription was made through Google Play, it must be disabled in Google account settings. If through the site - only through the browser, as described above.

I deleted the application. Kinopoisk - will the subscription be canceled automatically?

No, deleting the application does not affect the subscription status. Auto-renewal will continue unless manually disabled via Google Play or your personal account Kinopoisk.

Debits are being made, but there are no charges in your personal account. active subscription. What to do?

This is a typical situation for subscriptions issued through Google Play. Check:

1. List of subscriptions in Google.
2. Automatic payments in your bank account.
3. Services in the personal account of the mobile operator.

If the subscription is not found in any of the sources, but debits continue, contact bank support with a request to block payments in favor of Kinopoisk LLC.

How to check if the subscription is valid canceled?

Do the following:

1. Check the email associated with your account Kinopoisk or Google —you should receive a letter confirming the cancellation.
2. Go to Manage subscription on the website Kinopoisk - the status should be "Auto-renewal is turned off".
3. View the card payment history 1-2 days after the date of expected debiting - if the money was not debited, the cancellation was successful.

Is it possible to cancel a subscription through an operator if it was purchased through Google Play?

No, these are two different payment channels if the method is specified in your personal account Kinopoisk data-i="340">, cancellation through an operator or bank will not work. You need to disable it in Google Play, cancellation through an operator or bank will not work. You need to turn it off exactly Google settings.