Dating services often use the “freemium” model, where the basic functionality is free, and advanced features, such as raising a profile to the top or viewing hidden photos, are provided by subscription. Users of Androiddevices are often faced with a situation where the trial period ends and funds begin to be debited from the card automatically. The process of canceling these payments is not always intuitive, especially if the application interface has been updated or the settings have been changed.
To effectively solve the problem, you need to understand the difference between deleting the application itself, deactivating the profile on the site, and canceling the financial subscription in Google Play. Simply deleting the icon from the desktop will not stop the money being written off, since the agreement with the payment system remains in force on the server side. In this article, we will analyze in detail all the stages of terminating cooperation with the service.
It is important to act consistently, starting with checking active subscriptions in your Google account, since it is through this channel that automatic payments are most often made on devices controlled by Android. Ignoring this step may result in unexpected charges in the next billing period, even if you no longer log into the application.
Checking active subscriptions through Google Play
The most reliable way to stop automatic charges is to manage your subscriptions directly in the app store. The platform Google Play acts as an intermediary between your bank and the service LovePlanet, so this is where the main switch for stopping payments is located. This method is universal and does not depend on the version of the application or current changes in the interface of the dating site itself.
First, open the application Google Play Market on your smartphone or tablet. Make sure that you are authorized under the same Google accountname that was used when registering for paid services. In the upper right corner of the screen, find and click on your profile icon. In the menu that opens, select Payments and subscriptions, and then go to the section Subscriptions.
In the list of active subscriptions, find a line with the name LovePlanet or the service with it (sometimes the payment may be made under the name of the developer company). Click on the subscription name to open details. On the control screen you will see a button Cancel subscription. The system may offer you a pause or a discount - if your goal is a complete cancellation, ignore these offers and confirm the cancellation.
⚠️ Attention: After canceling your subscription, access to premium features will remain until the end of the paid period. Do not delete the application before the expiration of this period if you want to use the paid days, but remember that there will be no renewal.
If the list of subscriptions is empty, this means that the payment was made directly through a bank card on the site, bypassing Google services. In this case, management through the Play Market is impossible, and you will need to act through the settings inside the application itself or on the web version of the site.
If you do not see the “Cancel subscription” button, the current subscription may have already expired or the payment was a one-time payment rather than a regular one. Check your purchase history in the “Budget and Order History” section.
Cancel auto-renewal inside the LovePlanet application
An alternative method for managing your subscription is located directly in the dating application interface. Developers often place billing settings in the profile section to keep the user engaged by making navigation difficult. However, knowing the exact path, you can quickly find the necessary switches.
Launch the application LovePlanet and log in. Go to the “My Profile” section or click on the menu icon (usually three stripes or an avatar in the corner). Find the item related to payment, which may be called My purchases, Premium or Manage subscription. In modern versions of the interface, this option is often highlighted with a color or a crown icon.
Inside the payment section, you should see the status of your current subscription. If auto-renewal is active, there will be a switch or button labeled Management. Once you click on it, follow the on-screen instructions to turn off recurring payments. The interface may offer alternatives, for example, purchasing one-time packages instead of a subscription.
- 📱 Open the side menu of the application through the profile icon.
- 💳 Select the "Payment" or "Premium Access" section.
- 🚫 Click on the button cancel auto-renewal and confirm the action.
Sometimes, after clicking the cancel button, additional confirmation is required via SMS or email. This is a security measure implemented to prevent accidental cancellation of services. Be sure to wait for the notification of successful cancellation to be sure of the result.
Deleting an account on the LovePlanet website
If your goal is not just to stop payments, but also to completely erase your data from the platform, you must complete the account deletion procedure. This action is irreversible: all profiles, correspondence and uploaded photos will be destroyed without the possibility of recovery. Before this step, make sure that you have canceled your subscription to avoid technical conflicts when deleting a paid profile.
The deletion procedure is most often available through the full version of the site, and not through the mobile application. Open a browser on your Androiddevice (Chrome, Firefox, etc.) and go to the official website of the service. Log in using your details. In your profile settings, find the section Security or Account Settings.
At the bottom of the settings page there is usually a link Delete profile or Close profile. The system will require you to indicate the reason for leaving and enter a password to confirm your identity. This is protection from intruders who could gain access to your device.
| Action | Where it is performed | Consequences |
|---|---|---|
| Cancel subscription | Google Play / Application settings | Charges stop, profile remains |
| Hide profile | Privacy settings | Profile is not visible to others, data saved |
| Deleting an account | Web version of the site / Support | Complete deletion of all data forever |
After confirming the deletion, you will receive a notification by email. In some cases, the profile is not deleted instantly, but is placed in “quarantine” for 30 days. This is done so that the user can change his mind and restore access if the deletion was accidental.
What happens to correspondence after deletion?
All conversations are permanently deleted for both you and your interlocutors. It is technically impossible to restore communication history even through the support service.
Working with hidden SMS subscriptions
Subscriptions issued through a mobile operator constitute a special category of problems. In this case, the money is debited from the phone account and not from the bank card. Such agreements are often concluded unknowingly when entering a phone number to receive a verification code or access VIP status.
To check the availability of such subscriptions, use your operator's USSD requests. For most Russian operators, there are unified teams for managing paid services. For example, for MTS this is the command *152#, for Beeline — *102#, for MegaFon — *105*2#, and for Tele2 — *153#.
After entering the command, a menu with a list of active paid services will appear on the screen. Find in the list services associated with LovePlanet or the general name "Dating" and follow the instructions to disable them. Usually this is selecting the appropriate item in the menu or sending a response SMS.
⚠️ Attention: If you cannot disable the subscription via the USSD menu, call your operator's support service. Request blocking of all services of third-party content providers to avoid repeated charges in the future.
It is also recommended to install the application of your mobile operator, where in the “Services” or “Subscriptions” section you can clearly see all active options and manage them in a graphical interface. This is a more convenient way than using digital commands.
☑️ Checking mobile subscriptions
Clearing application data and cache
After financial issues have been resolved and the account has been deleted, it is recommended to completely clear the device of traces of the application. This will free up space in the smartphone's memory and delete saved logins, passwords and cached images that may have remained in the system. Log in to your smartphone. Go to section
Go to Settings your Android-smartphone. Go to section Applications or All applications. Find it in the list LovePlanet. Click on the application name to open the management card. Select Storage or Memory.
Press the button Clear cache, and then Clear data (or Reset). Confirm the action. This will return the application to the “as after installation” state, but since the account has been deleted, it will be impossible to log in to it. After this, you can safely delete the application itself by long pressing on the icon and selecting the item Delete.
Clearing data is especially important if you transfer the device to another user or sell it. Profile photos or fragments of correspondence left in the cache can become a source of leakage of personal information.
Full clearing of application data ensures that no temporary files or saved sessions will remain in the memory of your smartphone after deleting the service.
Blocking debits through the bank
In extreme cases, when canceling the subscription using regular methods fails (for example, the password is forgotten, the site does not work, and support is silent), a radical but effective method remains - blocking the payment from the bank. This action will break the financial connection between your card and the service.
Open your bank's application or go to online banking. Find the section Payments or Transaction history. Find the latest debit to LovePlanet or a related payment system. Click on the transaction and select the option Cancel subscription or Prohibit paymentsif such a function is available.
If there is no automatic cancellation, you can temporarily block the bank card or order one reissue. When a new card is issued, its number and CVV code will change, which will make it impossible to make old recurring payments. The old card will automatically reject any attempts to write off.
- 🏦 Go to the bank's mobile application.
- 🔍 Find the transaction history and the last charge.
- 🛑 Use the function to prohibit regular payments or reissue the card.
Remember that this method only stops money, but does not delete your account on the site. The profile will remain active until the paid period expires, and then will become free if not renewed. To completely disappear from the database, you will still need to contact service support.
⚠️ Attention: Interfaces of banking applications and tariff conditions may change. If you do not find the necessary buttons, contact your bank's support chat - the operator will help you set up manual subscription control.
Does blocking a card affect your credit history?
No, refusing to pay for a subscription to a dating service by blocking a card does not affect your credit history, since this is not a loan agreement with the bank.
Frequently asked questions (FAQ)
Will I get my money back if I cancel my subscription in the middle of the month?
As a rule, money for the unused period is not refunded. When you cancel your subscription, you retain access to premium features until the end of your current paid cycle. Refunds are only possible in rare cases of a technical error and require an individual contact with support within a short time after debiting.
Is it possible to recover a deleted LovePlanet account?
If you used the function of completely deleting a profile, recovery is impossible. Data is erased from the servers permanently. If you simply hid the profile or deleted the application, you just need to log in again using your username and password.
Why am I being charged money if I deleted the application?
Deleting an application from the smartphone screen does not cancel the subscription agreement. The payment is processed on the Google Play server or bank side. It is necessary to go to the subscription settings and click the “Cancel” button to stop financial transactions.
How can I learn how long my subscription is valid?
This information can be found in the Subscriptions section of the Google Play Market. It will indicate the date of the next payment or the end date of the current period. In the LovePlanet application itself, this information is also duplicated in the “My Purchases” section.
Is it safe to enter card details on a dating site?
Large services use secure encryption protocols (SSL), but the risk of data leakage always exists. It is recommended to use virtual cards with a limited limit or pay for subscriptions through Google Play/Apple Pay, where real card data is not transmitted directly to the site.