The loyalty app “Thank you from Sberbank” allows you to accumulate bonuses for purchases and exchange them for discounts, gifts or payment for goods. If you use a Sberbank card, but have not yet activated the bonus system, you lose up to 10% cashback from each purchase. In this article, we will look at how to activate “Thank you” exclusively through the mobile application SberBank Online on a smartphone s Androidwithout visiting a bank branch.

Many users mistakenly believe that to connect they need to go to the office or call support. In fact the whole process takes no more than 3-5 minutes right on your phone. The main thing is to have with you a Sberbank debit or credit card (with the exception of some tariffs) and the installed application. If you don’t already have one SberBank Online, you can download it for free from Google Play —a link to the official application is always available on [the bank’s website](https://www.sberbank.ru).

⚠️ Attention: The conditions for accruing bonuses and the list of app partners may change. Before connecting, check the current rules in the “Thank you” section in your personal account or on the Sberbank website.

1. Preparation: what you need to connect “Thank you”

Before proceeding with activation, make sure that you have everything you need:

  • 📱 Android smartphone with an OS version no lower 6.0 Marshmallow (most modern devices are supported).
  • 💳 A valid Sberbank card (debit or credit, except for virtual and some corporate tariffs).
  • 🔒 Access to your personal account v SberBank Online (login/password or biometrics).
  • 📶 Stable Internet (Wi-Fi or mobile network).

If you have not installed the application yet, download it only from the official Google Play - this guarantees protection against fraudulent versions. After installation, log in using your login/password from SberBank Online or via biometrics (fingerprint/face scan), if configured.

Please note: the app “Thank you” not available for:

  • 🚫 Virtual cards (for example, SberPay or SberCard for transfers).
  • 🚫 Cards with expired.
  • 🚫 Some corporate and salary tariffs (check with the bank).
📊 Have you already used the “Thank you” app from Sberbank?
Yes, I am actively accumulating points
I connected, but I don’t use
I just found out about the app
I tried it, but I didn’t like it

2. Step-by-step guide: how to connect “Thank you” in the application

Now let's move on to the main thing - activating the app:

  1. Open the application SberBank Online and log in.
  2. In the bottom menu, tap on the icon "More"** (three dots or horizontal lines, depending on the version of the application).
  3. Scroll up the list and find the section "Thanks from Sberbank"** (usually it is highlighted with a bright icon with a heart).
  4. Click on it - the app page will open. If you see a button "Connect"** - tap on it.
  5. The system will prompt you to select a card to link. Make sure that it is your main card (points will be deducted from it), and confirm your choice.
  6. Read the terms of the app (you can skip it, but we recommend reading it) and click "Confirm"**.
  7. Done! Now a notification about successful connection and the current balance of bonuses (if they have already been awarded) will appear on the screen.

If there is no “Connect” button, then the app has already been activated earlier. In this case, you will see Current points balance and the transaction history.

The correct card for earning points has been selected|

Notifications about bonuses are enabled in the settings|

The app is displayed in the main menu of the application|

The first points appeared after the purchase (via 1–3 days)-->

⚠️ Attention: If, after connecting, points are not awarded within 3 business days, check if your card is exempt. Also make sure that the purchase was made from app partner (the list is available in the application).

3. How to check that “Thank you” is successfully connected

Sometimes users doubt whether the connection worked. To verify this:

  • 🔍 Go to the section "Thank you from Sberbank"** in the application. If you see the balance of points (even zero), everything is in order.
  • 📊 Check the transaction history: the latest accruals should be displayed there (if you have already made purchases).
  • 📩 Turn on notifications: go to Settings → Notifications → Thank you from Sberbank and activate the “Points and promotions."

If the “Thank you” section disappeared from the menu after connecting, update the application to the latest version or restart it. In rare cases, reinstallation helps. reinstallation SberBank Online.

Problem Possible cause Solution
No “Connect” button The app is already active or the card is not supported Check your points balance or contact support
Points are not awarded Purchase is not from a partner or the card is not linked Check the list of partners in the application
"Thank you" section disappeared Application failure or outdated version Update or reinstall SberBank Online
Connection error Maintenance work or card blocking Try again later or check the status of the card
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If you have enabled “Thank you”, but points are not awarded for online purchases, try linking the card to SberPay or Apple PaySome online stores recognize payments through contactless services as purchases from partners. app.

4. How to start accumulating points: first steps after connecting

Now that the app is activated, all that remains is to learn accumulate points as efficiently as possible. Here's what you can do right now:

  • 🛒 Make a purchase from a partner (for example, in Pyaterochka, Magnet or Ashane) - points will appear in 1-3 days.
  • 🎁 Check the "Promotions"** section in the app: there are often increased bonuses for purchases in certain categories (for example, +5% for pharmacies or cafes).
  • 🔄 Link several cards (if any) - this way you can choose which one to write off points from when paying.
  • 📲 Install the “Thank you” widget** on the main screen of your smartphone (available in the application settings) to track your balance in real time.

Important: points are awarded only for purchases on the card, and not for transfers or cash withdrawals. Also, some categories of goods (alcohol, tobacco, utility bills) may not be included in the app.

To speed up accumulation, use cashback services (for example, SberSpasibo or Kopilka), which give additional interest for purchases from the same partners. The main thing is not to confuse them with the main loyalty app.

What are “Statuses” in the app “Thank you”?

Depending on your activity, you may be assigned one of the statuses: “Beginner”, “Friend”, “Expert” or “Legend”. The higher the status, the more bonuses for purchases (up to +30% to the basic cashback). The status is updated once every 3 months based on the amount of spending on the card.

5. Common mistakes and how to avoid them

Even after a successful connection, users encounter problems. Let's look at the most common ones:

  • 🔄 Points are not awarded for online purchases → Make sure that the store is a partner of the app (the list is in the application). Some sites do not transmit payment information to Thank You.
  • 🛑 The application gives an error when connecting → Check if your card is blocked or has expired. Also try updating SberBank Online.
  • 📵 Notifications about bonuses are not received → Go to the notification settings and enable the “Thank you from Sberbank” option.
  • 💰 Points were deducted without confirmation → In the app settings, you can disable automatic write-off. Then, before paying with bonuses, you will have to enter an SMS code.

If you suspect that points were under-credited, save the receipt and contact support via chat in the application. Usually, issues are resolved within 5–7 days.

⚠️ Attention: Fraudsters often send SMS with a request to “confirm your connection to the Thank You app” and follow the link. Sberbank never requests such data! All operations are performed only in the official application.
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If you have lost access to the application SberBank Online (for example, you reset your phone), the “Thank You” app will remain active. The points will be saved, but re-authorization will be required to use them.

6. How to spend accumulated points

Accumulated points can be exchanged for:

  • 🛍️ Discount upon payment in partner stores (1 point = 1 ruble).
  • 🎫 Tickets to movies, theaters or concerts (through the "Entertainment" section in application).
  • ✈️ Payment for airline tickets or hotels (in partner services).
  • 💳 Loan repayment or account replenishment (in some tariffs).

To write off points when purchasing:

  1. Tell the cashier that you want to pay part of the amount with bonuses.
  2. Show QR code from the “Thank you” section in the application (it is updated every 5 minutes).
  3. Confirm the write-off by entering SMS code (if required).

The minimum amount for write-off is 100 points (equal to 100 rubles). Some partners have special conditions, for example, in Magnet you can write off points even for 1 ruble purchase.

7. Additional features: how to increase savings

To accumulate points faster, use these life hacks:

  • 📱 Link the card to SberPay or Google Pay —this way you will not forget to use it and will receive bonuses for contactless payments.
  • 🔄 Combine points from other cards (if you have several) in one account through the “My Cards” section.
  • 🎁 Participate in promotions —for example, for purchases on certain days of the week you can get +10% points.
  • 👨‍👩‍👧‍👦 Invite friends —for each new participant based on your recommendation, you will be awarded up to 500 bonuses.

Also keep an eye on personal offers in the application. Sberbank often gives additional points for specific categories of spending (for example, +5% for pharmacies or gas stations).

💡

If you travel frequently, link your “Thank You” card to airline loyalty apps (for example, Aeroflot Bonus). This way you can exchange points for miles and back.

8. What to do if “Thank you” does not work

If after all the manipulations the app does not function, try:

  1. Update the application up to the latest version.
  2. Restart your smartphone - sometimes this helps with failures.
  3. Check the status of the card —it may be blocked or expired.
  4. Contact support via chat in SberBank Online or by phone 900 (free call).

If the problem is incorrect display of points, wait for the data to be updated (usually within 24 hours). In rare cases, it helps resetting the application cache (in Android settings: Settings → Applications → SberBank Online → Memory → Clear cache).

FAQ: Answers to frequently asked questions

Is it possible to connect “Thank You” to a credit card?

Yes, the app works with most Sberbank credit cards, except for some special tariffs (for example, Credit card “Give Life”Check the conditions for your card in). application.

How long are the points valid?

Points are valid 3 years from the moment they are accrued. If you have not used the app for more than 12 months, they may be written off - follow the notifications in the application. application.

Can I transfer points to another card?

Yes, but only if both cards are linked to your account SberBank OnlineTo do this, go to the “Thank you” section, select “My cards” and follow the instructions. transfer.

Why are points not awarded after connecting?

The reasons may be different: the purchase is not from a partner, a technical glitch, or the card does not support the app. Check the transaction history in the application - if the points do not appear after 3 days, contact support.

How can I disable “Thank you” if I don’t want to use it?

You can’t disable the app, but you can ignore. its —points will be accumulated automatically and debited only at your request. If you want to stop accruing, delete all linked cards from the “Thank you” section.