An electronic medical record (EMR) on the portal Government Services is a digital analogue of a traditional outpatient card that stores the history of your visits to doctors, test results, diagnoses and prescriptions. Since 2023, all medical institutions in Russia are required to maintain such cards electronically, but many patients still do not know how to access them from a smartphone. This article will help you figure out how to free create and configure an EHR via a mobile application Government services on Androidwithout visiting the clinic.

It is important to understand: the electronic card does not replace the compulsory medical insurance policy or SNILS, but is closely related to them. Without a confirmed account on State Services (level not lower "Standard"), you will not be able to create a card. You will also need to link compulsory health insurance policy —its data will be automatically pulled from the system Unified State Health Information System (Unified State Information System in the Sphere of Health). If you have not yet registered on the portal or confirmed your identity, first go through this procedure - instructions are in the official application.

The process of creating an EHR takes no more than 10 minutes, but there are nuances: for example, not all regions of Russia have completely switched to electronic document management, and in some clinics a card can only be created during a personal visit. We will tell you how to check the availability of the service for your region, what data is required, and what to do if the system gives an error. You will also learn how update the data in the card via a smartphoneif the doctor forgot to make changes after the appointment.

1. Preparation: what you need to create an electronic medical record

Before you start creating an EHR, make sure that you have everything you need. Without this data, the process will fail.

  • 📱 Android smartphone with the installed application State Services (version no lower 6.0). You can download it from Google Play or through the official website.
  • 🆔 Confirmed account at State Services (level "Standard" or "Confirmed"). You can check the status in your profile.
  • 🏥 Compulsory Medical Insurance Policy (compulsory health insurance) - number and series. If there is no policy, apply for it through the same portal or from the insurance company.
  • 📍 Linking to the region. The service is not available in all regions of the Russian Federation - check the support for your region (list below).

If you do not remember the compulsory medical insurance policy number, you can check it:

  • 📄 In the policy itself (on the front side under the barcode).
  • 💳 On the website of your insurance company (for example, RESO-Med, Ingosstrakh, SOGAZ-Med).
  • 🏢 In the clinic at the place of attachment (call registry).
📊 Have you already used an electronic medical record?
Yes, I created it a long time ago
Yes, but not via phone
No, only paper
I don’t know what it is

Attention: if you changed your last name, first name or patronymic, but did not update the data in the compulsory medical insurance policy, first contact the insurance company. Discrepancies in the data will lead to an error when creating an EMR.

2. Checking the availability of the service in your region

Not all regions of Russia completely. switched to electronic medical records. At the time of writing, the service is available in 78 subjects of the Russian Federation, but the list is regularly updated. To avoid wasting time, check the support for your region:

Region Status Note
Moscow and Moscow region ✅ Available Full integration with EMIAS (Unified Medical Information and Analytical System).
St. Petersburg and Leningrad Region ✅ Available Requires linking to the clinic through the portal City Health.
Tatarstan ✅ Available Data is synchronized with the system Electronic health care of the Republic of Tatarstan.
Krasnodar Territory ⚠️ Partially Available only for patients assigned to government clinics.
Republic of Sakha (Yakutia) ❌ No data Check with your local clinic.

The full list of regions can be viewed on the official website Unified State Health Information System (section "Coverage Map"). If your region is not on the list, try creating a map through personal office on the clinic website - some medical institutions provide this opportunity regardless of the State Services.

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If your region does not support the EHR on the State Services, write a request to the portal’s technical support through the “Help” section. Sometimes the service is activated at the request of users.

3. Step-by-step guide: create an EHR through the State Services application

Now Let's move on to practice. Follow the instructions carefully - skipping a step may lead to an error.

  1. Open the application Government Services on your phone and log in (enter your login/password or use your fingerprint, if configured).
  2. Go to the "Services" section (icon) in the form of a grid in the lower menu).
  3. Select the "Health" category → "Electronic medical record".
  4. Click “Get service” —the system will check your data.
  5. Confirm your consent to the processing of personal data (tick in the checkbox).
  6. Enter the policy number Compulsory medical insurance (if it is not automatically accepted).
  7. Select a medical organizationto which you are attached (if there is no attachment, the system will offer to do it online).
  8. Confirm the creation of the card - click "Submit application".

After sending the application, the status “Accepted”, the system will redirect you to your personal account, where after 5-30 minutes a notification about the readiness of the card will appear. In some regions (for example, in Moscow), the card is created instantly, in others it may take up to 3 working days.

Number compulsory medical insurance policy was entered without errors|

The correct region of residence has been selected|

The account on State Services has been confirmed|

The application has been updated to the latest version-->

Attention: if after submitting the application, you see an error "We could not find your data in the Unified State Health Information System", this means that your clinic has not yet transferred the information to the unified system. Contact the registry of the medical institution with your passport and compulsory medical insurance policy to clarify the data.

4. Possible errors and methods for them. solutions

Even if all steps are followed correctly, the system may produce errors. Let's look at the most common problems and their solutions.

  • 🔴 Error: “You do not have enough rights to receive the service”

    Cause: your account level is lower "Standard"Solution: confirm your identity. via Sberbank Online, Post Bank or at the service center (the list of addresses is in the application).

  • 🔴 Error: “Compulsory Medical Insurance Policy is not found"

    Reasons:

    • The policy number was entered with a typo.
    • The policy is invalid (expired or cancelled).
    • The policy data is not synchronized with Unified State Health Information System.

    Solution: check the policy number on the insurance company’s website or contact its office.

  • 🔴 Error: “You are not attached to a medical organization”

    Solution: attach to the clinic through the “Health” section → “Attachment to clinic." You will need to select a medical institution and confirm your choice.

If none of the solutions helped, try:

  1. Update the application Government services to the latest version.
  2. Clear the application cache (Phone settings → Applications → State services → Memory → Clear cache).
  3. Try to create a card through web version State services (website gosuslugi.ru).
What to do if a card has been created, but there is no data in it?

If the card has been created, but is empty (there are no records of appointments, tests), this means that your clinic has not yet transferred the information to Unified State Health Information System. Contact the registry with a request to synchronize the data. By law, medical institutions are required to do this within 5 working days after the patient’s visit, but in practice the deadlines are often delayed.

5. How to use the electronic medical record: main functions

After creating the EHR, you will be able to:

  • 📋 View the history of visits to doctors (dates, diagnoses, appointments).
  • 🩺 See the results of tests and examinations (X-ray, ultrasound, blood tests, etc.).
  • 💊 Receive electronic prescriptions and directions to treatment.
  • 📱 Show the card to the doctor via a QR code (in some clinics this replaces a paper coupon).
  • 📤 Export data in PDF for printing or sending to another specialist.

To open the card:

  1. Go to the application Government services.
  2. Go to the “Health” section → “My medical card.”
  3. Select a tab with the required information (for example, “Outpatient card” or “Test results”).

For convenience, you can add a card shortcut to the main screen of your phone:

  1. Open the card in the application.
  2. Click on the three dots in the upper right corner.
  3. Select “Add to main screen.”
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The electronic medical record is automatically updated after each visit to the doctor, but the data may appear with a delay of up to 3 days.If the record does not appear, check with the registrar to see if they sent the information within EGISZ.

6. Security: how to protect medical record data

The electronic medical record contains confidential information, so it is important to ensure its protection. Here are the key security measures:

  • 🔒 Use a complex password for a State Services account (at least 12 characters with numbers and special characters).
  • 📱 Set up two-factor authentication in the application (section “Profile” → “Security”).
  • 🚫 Do not share logins/passwords third parties, even if they pose as clinic employees.
  • 🔄 Check your login history regularly in your personal account (unfamiliar devices or IP addresses may indicate hacking).

If you suspect that someone has accessed your card:

  1. Immediately change your password on State Services.
  2. Contact technical support of the portal through the "Help" section.
  3. Write a statement to the clinic about a possible data leak (they are required to conduct an inspection).

Attention: fraudsters often send SMS or call allegedly on behalf of State Services with a request to “confirm your medical card data.” Never tell strangers:

  • Compulsory Medical Insurance policy number.
  • Confirmation code from SMS.
  • Passport data or SNILS.

7. Alternative ways to create an EHR (if it did not work through State Services)

If for some reason it was not possible to create a card through Government services try alternative methods:

  • 🌐 Through the clinic website

    Many medical institutions have their own personal accounts (for example, EMIAS.Moskva for Moscow Find the website of your clinic and check the “Electronic medical record” or “Patient’s personal account” section.

  • 📞 By phone

    Call the reception of your clinic and ask to create a card remotely. You will need to provide your compulsory health insurance policy number and passport details.

  • 🏢 On a personal visit

    If online methods do not work, visit the registration desk with your passport and policy. The employee will create a card manually and link it to your profile in the Uniform State Health Information System Uniform State Health Information System.

In some regions (for example, in Tatarstan or Bashkortostan) local e-health portals operate. from your therapist, what service is used in your constituent entity of the Russian Federation.

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If you often travel, install the application "EMIAS.Info" (for Moscow) or "My Health" (for other regions). These services provide expanded access to your medical record, including online appointment with a doctor.

FAQ: answers to frequently asked questions

Can I create an EHR for a child through my State Services account?

Yes, but for this you need:

  1. Add the child to your State Services profile (section "Family").
  2. Confirm the relationship via Registrar Office or MFC (birth certificate will be required).
  3. Go to the “Health” section → “Electronic medical record” and select the child’s profile.

If the child is over 14 years old, he can create his own account on State Services and link to a compulsory medical insurance policy independently.

What to do if there are no records of old tests in the card?

Data in the EHR appears only from the moment of its creation. To transfer old records:

  1. Contact the clinic archive with your passport and policy.
  2. Write an application to transfer data to an electronic one. view.
  3. Wait for processing (may take up to 10 days).

Some clinics charge for digitizing paper archives (check on site).

Can I delete an electronic medical record?

It is impossible to completely delete the EHR, since it is maintained in accordance with Federal Law No. 323-FZ "On the basics of protecting the health of citizens." However, you can:

  • Restrict access to the card through the privacy settings on State Services.
  • Ask the clinic to hide part of the data (for example, psychiatric diagnoses).
How to show the doctor an electronic card if he does not have access to the system?

If the doctor cannot see your EHR in his database, there are two options:

  1. Generate the QR code in the State Services application (section “My medical record” → “Show QR”) The doctor will be able to scan it and access the data.
  2. Export the card to PDF and print the required pages. To do this, click “Export” in the top menu of the card.
Will the EHR work abroad?

No, electronic medical record for State Services valid only in Russia. Abroad you will need:

  • Paper an extract from the doctor (with a stamp and signature).
  • International health insurance policy (if you are going on a tourist trip).

Some countries (for example, Belarus or Kazakhstan) recognize Russian medical documents within the framework EAEU, but access to the EHR through State Services abroad blocked.