Messages in the application Government Services accumulate over time: notifications from departments, responses to requests, history of chats with support. Many Androidsmartphone users are faced with the need to clear this correspondence - be it to free up space, privacy or just order. However, the standard application interface does not always offer obvious options for complete removal. In this article, we will analyze all the current methods, including hidden functions and workarounds.
It is important to understand that Government services is a government platform with strict rules for data storage. Some messages (such as those related to official submissions) may be archived but not permanently deleted. We analyzed the current version of the application (update from March 2026) and identified 4 working methods adapted for Android 12-15. If you are using an outdated OS or modified firmware, some functions may work differently.
Before you start, check the version of the application in Google Play - it must be no lower 6.45.0. Legacy builds often lack message management options. Also prepare a backup copy of important correspondence: some methods (for example, resetting the cache) delete data permanently.
1. Deleting messages through the built-in chat
The most direct way is to use the clearing function directly in the section "Messages". This method is suitable for deleting individual dialogues or all correspondence with a specific department (for example, with the Pension Fund or the Ministry of Internal Affairs). Here are the step-by-step guide:
Open the application Government Services and go to the section Messages (envelope icon in the bottom menu). All active and archived conversations are displayed here. Click on the desired chat to open the correspondence history.
In the upper right corner of the screen, find three vertical dots (⋮) - this is a menu of additional options. In the drop-down list, select "Delete correspondence". The system will ask for confirmation: press Yes. Important: This method deletes only a local copy messages on your device. On State Services servers, data can be stored in accordance with privacy policy.
If button "Delete correspondence" absent, means:
- 📌 The dialogue relates to official notices (for example, about fines or taxes) - such messages cannot be deleted manually.
- 🔄 Your version of the application is outdated - update it via Google Play.
- 🔒 The chat is blocked by the administrator (found in dialogues with support for complex requests).
☑️ Preparing to delete messages
2. Archiving instead of deleting: when it works
Not all messages in State Services can be erased without a trace. For some types of correspondence (for example, from MFC or Rospotrebnadzor) only archivingis available. This hides the dialog from the main list, but does not remove it completely. To archive a chat:
Press your finger on the desired dialogue in the message list and hold for 2-3 seconds. A context menu will appear with the option Archive. After confirmation, the chat will disappear from the main window, but will remain available in the Archive section (accessible through the menu ⋮ in the upper right corner).
Archived messages can be returned back. To do this, go to Archive, find the desired dialog and swipe it to the left (or click on the three dots and select Restore). This method is useful if you want to temporarily hide correspondence, but are not sure that you will no longer need it.
⚠️ Attention: Archiving does not free up space on the device. Local message data remains in the smartphone memory until the application cache is completely deleted.
If archiving is not available, check the dialog status:
- ✅ Active chats (with a green checkmark) - you can archive.
- ❌ Completed dialogues (with a gray lock) - archiving is blocked.
- 🔄 System notifications - cannot be archived or deleted.
3. Clearing the cache: a radical method
When the built-in options do not help, it remains reset application cache. This method deletes all local data, including messages, but does not affect the account or application history on the State Services servers. Instructions:
Go to Android Settings → Applications → find Government services in the list. Click on the application, then select Storage. Here you will see two buttons: Clear cache and Clear data. To delete messages, just click Clear cache —this will delete temporary files, including a local copy of the correspondence.
After clearing the cache, the application may run slower when first launched, since the data will be loaded again from the servers. If messages are still displayed after this, then they are synchronized with the cloud and stored on State Services servers.
A radical option is Clear data. This will lead to a complete reset of the application: you will have to log in to your account again, set up notifications and confirm the device. Use this method only if:
- 📱 Messages are critically important to delete (for example, when selling a phone).
- 🔄 Other methods did not work.
- 📌 You have backup copies of important data (for example, screenshots of correspondence).
⚠️ Attention: On some firmware (for example, MIUI or ColorOS) the option to clear the cache may be hidden behind additional settings. If you don’t find the button, try this path: Settings → Applications → Show all applications → Public services → Storage → Clear cache.
4. Removal via the web version of State Services
The mobile application does not always provide full functionality. In some cases, it is easier to delete messages through browser version portal. This method works on any device, including Androidsmartphones.
Open a browser (we recommend Chrome or Firefox) and go to the site [gosuslugi.ru](https://www.gosuslugi.ru). Log in using your account. In the top menu, select the section Messages (envelope icon next to your profile).
In the web version, the message management interface is wider. Here you can:
- 🗑️ Delete individual messages (hover the cursor over the letter and click on the trash can icon).
- 📂 Archive entire folders (for example, “Notifications” or “Responses to requests”).
- 🔍 Use advanced search by date or sender.
Please note: an option is available in the browser "Notification settings"where you can disable the sending of unnecessary emails. This will not delete old messages, but will prevent new ones from accumulating. For example, you can unsubscribe from notifications about:
- 📄 General portal news.
- 💰 Promotions (if they exist in your region).
- 📋 Statuses of other people's applications (if you are added as a representative).
| Deletion method | What is deleted | Is restoration possible? | Internet required |
|---|---|---|---|
| Via chat in the application | Local copy of correspondence | No | No |
| Archiving | Hide the dialogue from the main list | Yes | No |
| Clear cache | All temporary data (including messages) | Partial (when synchronizing) | No |
| Web version | Individual messages or folders | No | Yes |
| Reset application data | All local information (including settings) | No | No |
5. Alternative methods: what to do if nothing helps
If standard methods do not work, there are workarounds. One of them is revocation of consent to data processing. According privacy policy, the user can request the deletion of some personal information, including message history. To do this:
Go to section Profile → Settings → Privacy. Here find the item "Revocation of consent to data processing". Fill out the form indicating that you want to delete your message history. Processing the request may take up to 30 days, and the result is not guaranteed - it all depends on the type of correspondence.
Another radical method is reinstalling the application. Uninstall Government Services via Settings → Applications, then install again from Google Play. When you first start, the system will offer to restore data from your account - refuse this option. Disadvantage of this method: you will have to re-configure biometrics and notifications.
For technically savvy users, there is a way to uninstall via ADB (Android Debug Bridge). This requires connecting the smartphone to the PC and executing the commands:
adb shell pm clear ru.gosuslugi.mobileThis command will completely reset application data, including messages. Use it only if you understand the risks! Incorrect use ADB may lead to system malfunctions.
What happens if you delete system notifications?
System messages (for example, about fines or taxes) are stored on government agency servers. Deleting them in the application does not cancel the notifications themselves - they will remain in your personal account on the department’s website (for example, on [nalog.ru](https://www.nalog.ru) or [gibdd.ru](https://www.gibdd.ru)).
6. How to prevent the accumulation of messages in the future
To avoid having to regularly clear correspondence, set Government services to the minimum number of notifications. Here are the key recommendations:
Open the section Profile → Settings → Notifications. Here you can deactivate the newsletter by category:
- 📌 News portal —disable it if you do not follow updates.
- 💬 Responses in chats — leave it only for important dialogues.
- 📋 Application statuses —can be disabled for completed requests.
Also useful configure auto clear cache. Some smartphones (for example Samsung Galaxy or Xiaomi Redmi) have a function Memory optimizationthat automatically deletes unnecessary application data. Activate it in the device settings.
If you often communicate with support via Government services, use external messengers for important dialogues. For example, in some regions correspondence is available via the @GosuslugiBot bot. Messages there are managed according to the rules of the messenger, not the portal. Telegram-bot @GosuslugiBot. Messages there are managed according to the rules of the messenger, not the portal.
Before deleting messages, take screenshots of important correspondence (for example, with confirmation of sending an application). They can be saved in Google Drive or sent to your email.
FAQ: Frequently asked questions about deleting messages in State Services
Is it possible to recover deleted messages?
No, if you used the option "Delete correspondence"** or reset the cache. Local data is erased permanently. However, some system notifications (for example, about fines) are duplicated in the personal accounts of government agencies (for example, on the website of the traffic police or the Federal Tax Service).
Why is the chat with support not deleted?
Dialogs with technical support Gosuslug are often blocked from deletion. This is due to the internal rules of the platform: correspondence can be used to resolve controversial situations. In this case, the only option left is archiving or contacting support with a request to clear the history.
Will messages be deleted if you reinstall the application?
Yes, but only local copy. When you start it for the first time after reinstallation, the system will offer to synchronize data with the server. If you refuse, your message history will be empty. However, system notifications (for example, about taxes) may be reloaded during the next update.
Is it possible to delete messages from someone else's account if the phone is synchronized?
No. Each account is Government Services linked to a specific user. Even if you are logged in on someone else's phone, you can only manage your messages. Attempt to delete someone else's messages may violate the terms of service.
How to delete notifications about fines?
The notifications themselves in the application can be archived or hidden, but this does not cancel the fine. To stop their receipt, you need pay the fine on the website of a government agency (for example, the traffic police) or challenge it through the appropriate service. After the debt is closed, notifications will stop coming.
The most reliable way to get rid of unnecessary messages is a combination of clearing the cache and setting up notifications. This will delete local data and prevent new emails from accumulating.