Losing a smartphone or detecting suspicious debits from an account are stressful situations that require an instant response. In such cases, it is critical to know how to quickly block access to your SIM cardso that attackers do not use your funds or personal data. For subscribers MTS the fastest and most convenient way is to use the official mobile application My MTSwhich allows you to manage services in literally one click.
Unlike calling the support service, where sometimes you have to It takes a long time to wait to connect with an operator, the application gives complete control over the situation 24/7. You can not only completely block a number, but also temporarily suspend the tariff if, for example, you are going on vacation and do not want to pay a subscription fee. Below we will analyze in detail all the available blocking methods, the nuances of the interface and the security measures that need to be taken. Modern versions of the operating system and the application itself provide a high level of data encryption, but it is important for the user to be careful when entering PIN codes. If your phone is lost, but the SIM card is still active, access to your account in the application may be blocked if the device does not have biometric or separate login installed. Therefore, considering alternative blocking methods is also an important part of ensuring digital hygiene. Android and security measures to be taken.
Modern versions of the operating system Android and the application itself My MTS provide a high level of data encryption, but it is important for the user to be careful when entering PIN codes. If your phone is lost, but the SIM card is still active, access to your account in the application may be blocked if the device does not have biometric or separate login enabled. password. Therefore, considering alternative blocking methods is also an important part of ensuring digital hygiene.
⚠️ Attention: The application interface My MTS is periodically updated. The location of the buttons and the names of the sections may differ slightly from those described in the instructions depending on the version of your operating system and the current version of the application in Google Play.
Preparing for blocking: checking access and authorization
Before taking emergency actions, you need to make sure that you have access to the application. If you have a smartphone in your hands, simply unlock the screen and find the icon My MTS. To log into the system, use automatic authorization using a SIM card or login by phone number and password. If you lose your phone, you will need another device on which you can install the application and log in using the number of the lost phone (a confirmation code will be sent to the SIM card if you have it in your hands, or through backup login methods).
It is important to understand the difference between blocking the application itself and blocking SIM cards. If you simply delete the application or deny it access to the Internet, the SIM card will continue to work and money may be debited from it. To completely isolate a number, you must use the functions inside the service management menu. Logging into your personal account through a browser on any other device is also a viable alternative if installing the application is not possible.
When authorizing on someone else's device or in an emulator Android the security system MTS may request additional confirmation. This is a standard procedure for protecting against unauthorized actions. Make sure that you are in a safe place and do not use public networks Wi-Fi without protection, especially if you enter data to log into your account.
If you do not remember the password for your personal account, use the access recovery function via SMS, but remember that for this the SIM card must be active and located in the receiving device signal.
Full blocking of a SIM card: step-by-step guide
The process of completely blocking a number through the app My MTS is designed as simply as possible so that the user can cope with the task even under stress. The algorithm of actions is logical and takes no more than a minute. Let's look at each step in detail so that you can confidently navigate the menu.
First, open the application and go to the main screen, where the balance and remaining packages are displayed. At the bottom of the screen or in the side menu (depending on the interface version), find the section responsible for settings or services. It is usually indicated by a gear icon or the word "Services". We need a subsection related to security or blocking.
☑️ Complete blocking algorithm
After selecting the "Blocking number" item, the system will prompt you to select a reason. This could be “Lost phone”, “Theft” or “Other”. The choice of reason is statistical in nature for the operator, but in case of theft it is better to indicate the appropriate item so that the operator can quickly identify the incident in his database. Next will be a request to confirm the operation.
The final step will be entering a confirmation code, which will come in the form SMS to your number, or confirmation via Push notification if logged in from a trusted device. After successful completion of all actions, the status of the number will change. You will no longer be able to make outgoing calls, and incoming calls will either be dropped or redirected to voicemail, depending on your settings.
| Action | Result | Recovery |
|---|---|---|
| Full blocking | Incoming and outgoing are prohibited | Through an application or office |
| Temporary blocking | Incoming is prohibited, outgoing is limited | Automatically or manually |
| Blocking by statement | Complete ban on all services | Only in the office with a passport |
⚠️ Attention: After the number is completely blocked, access to the Mobile Bank service and two-factor authorization in other services (social networks, mail) will become impossible. Secure important accounts in advance.
Temporary suspension of a number: when it is beneficial
Often users do not require a complete blocking, but a temporary pause in using services. For example, if you are going on a business trip abroad and do not want to pay for roaming, or if the second phone is temporarily not in use. In the application My MTS this function is called "Temporary blocking" or "Number freezing".
The main difference between this mode and complete blocking is the tariff conditions. During a temporary suspension, as a rule, you are not charged a subscription fee, but the packages of minutes and Internet are not consumed (or are consumed according to special tariff rules). This is more economically feasible than simply removing the SIM card, since the number remains with you, and you do not risk losing it due to long inactivity.
To activate this option in the application My MTS on Android you need:
- 📱 Open the main menu of the application and select your number, if there are several of them.
- 💳 Go to the "Tariff" or "Services" section.
- ❄️ Find the "Temporary blocking" switch and activate it.
- 📅 Select the blocking period (usually from 1 to 180 days).
It is important to remember the minimum blocking period. The operator can set restrictions, for example, you cannot block a number for less than 3 days or more than 90 days in a row. It is also worth checking the terms of your specific tariff plan, since for some archived tariffs the “freezing” conditions may differ.
What happens to bonuses during a temporary blocking?
MTS bonus points usually do not expire during a temporary blocking, but their accrual is suspended. After unlocking, all accumulated funds are returned to access.
Blocking a lost device through the "My MTS" service
If the phone is lost or stolen, the application My MTS offers advanced functionality through the "My MTS" service (web version or section in the application), which allows you to manage not only SIM card, but also the device itself, if the appropriate tracker is installed on it or you are logged into your account Google. However, focusing specifically on the SIM card, we can use the device blocking function in the application if it is integrated with an antivirus Kaspersky or similar partners MTS.
In the "Security" section of the application, the "Search" option is often available Devices" or "Protection". Even if the SIM card is blocked, the smartphone itself can remain turned on. through the app, you can send a command to lock the screen or clear data, but for this the phone must be connected to the Internet. Blocking the SIM card in this case uses the mobile data channel, forcing the phone to search for Wi-Fi, which can help with tracking if the device has the appropriate spyware or antivirus apps.
You should not rely only on the operator's application. In parallel with blocking the SIM card via My MTS it is strongly recommended to use the service Google Find My Device. This will allow you to see the last location of the phone on the map, even if the SIM card is already removed or blocked (if there is Wi-Fi). The combination of blocking a SIM card and remote control of the phone gives the maximum chance of returning the device or protecting data.
If you are planning to buy a new phone, remember that a blocked SIM card can be moved to a new device after unlocking. However, if the phone is stolen, its IMEI may be blacklisted and it will stop working with any SIM card from any operator in the country.
Alternative methods of blocking without an application
Situations are different: the application may not start due to a failure in the system Android, a forgotten password, or a phone number already lost. In such cases, alternative methods of blocking a SIM card come to the rescue. They are no less effective and allow you to solve the problem remotely. MTS. They are no less effective and allow you to solve the problem remotely.
The fastest way without an application is to use USSD commands. From any phone, even someone else’s, you can dial a special combination of numbers. To block your own number, you usually use the command *152*1# (the code may change, the current one is always listed on the operator’s website). However, this method only works if the SIM card is in the phone from which you are dialing the number.
If the phone is lost, the best solution is to call the support service. The operator will need to tell you the control word that you specified when concluding the contract. If the control word is forgotten, identification can be carried out using passport data, but this will take more time. You can also block through a chat bot in instant messengers or on the website, after going through the identification procedure.
For those who prefer personal communication, sales offices MTS are open daily. You must have your passport with you. This is the only way to unblock a number if you do not have access to the phone or recovery codes and do not remember the security word. The salon employee will check your identity and perform all necessary actions in the system.
Restoring access and unlocking the number
After the danger has passed or you have found a lost phone, the SIM card must be unlocked. If you used the temporary blocking function through the app My MTS, then the unlocking occurs in the same place, in the same section where you set the “freeze”. Just click the "Unblock" button, and services will resume within a few minutes.
In the event of a complete blocking due to a statement of loss, the recovery procedure may be more complicated. Often, to remove such a blocking, a personal presence in the salon with a passport is required. This is a security measure designed to protect you from scammers who could take possession of your phone and try to unblock your number. As a rule, it is impossible to unblock a number that has been completely blocked by application through the app.
After unblocking, check the balance and connected services. Sometimes, after a long block, Internet settings may be lost or additional options may be disabled. Go to the "Settings" section in the application My MTS and make sure that all the necessary packages are active. If you changed the SIM card to a new one (for example, if it was lost), the old settings may not work, and you will need to configure the APN again.
Unlocking after a complete block due to loss often requires a personal visit to the salon with a passport, while a temporary block can be removed independently in the application.
Frequently asked questions (FAQ)
Is it possible to block an MTS SIM card if there is no Internet on your phone?
Yes, you can. To do this, call support from any other phone or use USSD commands if the SIM card is in the device. The application My MTS requires a network connection to work.
How long is the temporary blocking valid?
The user chooses the temporary blocking period in the application settings, usually from 1 to 180 days. After this period, the number is automatically unblocked, or (depending on the terms of the tariff) it may go into a state of complete blocking.
Do they charge money for blocking a SIM card?
The service itself for blocking and unblocking a number is usually free. However, during the blocking period, the subscription fee may not be charged (in case of temporary blocking) or charged in full (under some conditions of complete blocking), which must be clarified in the terms of your tariff.
What to do if the My MTS application does not accept the password?
Try to recover the password via SMS or email. If this is not possible, contact the communication center with your passport to reset the access data to your personal account.
Will bonuses and points be saved after blocking?
If temporarily blocked, bonuses are saved. If completely blocked due to loss or theft, if the SIM card is not restored or replaced for a long time (usually 3-6 months), the number may be disabled forever and the bonuses will expire.