How to display an incoming call on the Android screen: all methods + problem solving

You miss important calls, because they are not displayed on the smartphone screen? Or does the screen remain black when there is an incoming call, although the phone is ringing? This problem occurs on Samsung Galaxy, Xiaomi Redmi, Realme and other Android devices - especially after system updates or factory resets. In 90% of cases, incorrect interface settings, conflicting applications or hardware limitations are to blame.

In this article you will find 5 proven methods returning calls to the screen, including settings for MIUI, One UI and clean Android. And if the problem is a “black screen,” we’ll figure out how to diagnose the cause (it could be a firmware bug or a display malfunction). For convenience, we have collected method compatibility table popular brands and added interactive checklists for quick checking.

Why the call is not shown on the Android screen

Before customize the display, it is important to understand the root of the problem. Here 4 main reasonswhy an incoming call may not appear on the display:

• 📱 Interface settings: display of call notifications in the system or launcher settings is disabled.
• 🔄 Application conflict: third-party apps (especially optimizers or ad blockers) intercept system windows.
• 🔧 Firmware errors: bugs in the latest updates Android 13/14 or custom shells (ColorOS, FunTouch OS).
• 💥 Hardware problems: fault display module, cable or proximity sensor (relevant for Samsung A52, Xiaomi Poco X3 etc.).

If the screen completely black when making a call, but the phone vibrates and makes a sound, it is most likely to blame proximity sensor data-i="61">cover the sensor with your finger. It blocks the display when you bring the phone to your ear, but sometimes it works falsely. It’s easy to check: during a call cover the sensor with your finger (usually it’s next to the front camera) - if the screen lights up, the problem is there.

⚠️ Attention: On some models Huawei and Honor (for example, Nova 9), the call display function is tied to services Huawei Mobile ServicesAfter removing these services (for example, for installation Google Play) calls may not be displayed correctly.

Method 1: Setting up system notifications for calls

The easiest method is to check the notification settings for the application PhoneOften, users accidentally disable pop-ups or. change the priority of notifications.

Instructions for Android 10–14:

1. Open Settings → Applications.
2. Find the application Phone (or Calls on Xiaomi).
3. Go to Notifications → Incoming calls.
4. Make sure the slider Allow notifications active.
5. Click Behavior and select Pop-up window (or High priority on Samsung).

On MIUI 14 the path is a little different: Settings → Notifications and status bar → Manage notifications → Phone → Incoming callsHere also check that Pop-up notifications and Sound.

Are notifications enabled for the Phone app?

Is high priority or pop-up selected?

Are there any restrictions on displaying notifications in Do Not Disturb mode?

Have you checked the settings for the SIM card (if there are several of them)?

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If after these steps calls are still not displayed, move on to the next one method.

Method 2: Resetting the Phone application

Sometimes failures in the standard dialer are caused by damaged cache or data. Resetting will help return the factory settings without losing contacts.

How to reset:

1. Open Settings → Applications → Phone Settings → Applications → Phone.
2. Click data-i="114">Memory Storage (or Memory on Samsung).
3. Select Clear cache and Reset settings (or Delete data — this will not delete the contacts, but will reset the call history).
4. Reboot the phone.

On Realme i Oppo (shell ColorOS) an additional step may be required: after resetting, go to Settings → System settings → Reset → Reset application settings and confirm the action.

⚠️ Attention: On some firmwares (Flyme OS from Meizu) resetting the caller data also deletes the call history. If it is important, first export it via Settings → Google → Backup.

Method 3: Changing the notification style (for MIUI, One UI, EMUI)

Manufacturers often hide useful options deep in the menu. For example, Xiaomi you can choose the call display style - full screen or compact.

For MIUI 12–14:

1. Open Settings → Notifications and status bar.
2. Select Notification style.
3. Find the section Calls and activate Full screen mode.

On Samsung One UI (for example, Galaxy S22 or A73):

1. Go to Settings → Lock screen → Style blocking.
2. Select Notifications → Pop-up windows.
3. Find Phone in the list and enable display on top of other windows.

For Huawei EMUI the path is: Settings → Notifications → Advanced → Pop-up notifications → enable for Phone.

Brand/Firmware	Path to settings	Option to enable
Xiaomi (MIUI)	Notifications → Notification style → Calls	Full screen mode
Samsung (One UI)	Lock screen → Notifications → Pop-up windows	Show on top of other windows
Huawei (EMUI)	Notifications → Advanced → Pop-up notifications	Allow for "Phone"
Realme/Oppo (ColorOS)	Notifications and status bar → Manage notifications	Priority notifications

MIUI (Xiaomi/Redmi/Poco)

One UI (Samsung)

EMUI (Huawei/Honor)

ColorOS (Realme/Oppo)

Pure Android (Pixel, Motorola, etc.)

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Method 4: Disabling battery optimization for the dialer

Android aggressively optimizes the background operation of applications to save battery. Sometimes this leads to the fact that Telephone does not have time to show the incoming call. The solution is to add the dialer to the exceptions. data-i="178">Phone

General instructions:

1. Open Settings → Battery (or Power to Xiaomi).
2. Select Battery optimization (on Samsung — Background work).
3. Find Phone in list and disable optimization (or select No restrictions).

On One UI (for example, Galaxy S23) the path is: Settings → Device maintenance → Battery → Background work → add Phone in Never put to sleep.

For ColorOS (Realme 10 Pro, Oppo Reno): Settings → Battery → Consumption optimization → Advanced → Automatic start control → enable for Phone.

Method 5: Checking the proximity sensor and hardware problems

If the screen extinguishes when there is a call or remains black, but the phone is ringing - either proximity sensoror the display module is to blame. You can check this without disassembling the phone.

Proximity sensor test:

1. During an incoming call cover the top of the screen with your palm (where the front camera).
2. If the screen lit up the sensor works, but is too sensitive.
3. If the screen does not respond —the sensor is faulty or dirty.

On Samsung and some Xiaomi you can calibrate the sensor manually:

1. Dial code #0# (test mode).
2. Select Sensor → Proximity Sensor.
3. If the screen does not respond when you cover the sensor with your hand, replacement is required.

If the sensor is working, but the screen is still black, the problem may be:

• 🔌 Display cable: often comes off after falls (relevant for the display cable: bugs in some models led to a black screen when calls. Redmi Note 10, Galaxy A51).
• 🖥️ Firmware: bugs in Android 13 on some models Motorola And Nokia led to a black screen when making calls.
• 🔋 Battery: if the battery is very worn out, the battery does not produce enough current to power the display during a call.

⚠️ Attention: If after testing the sensor the screen still does not light up, and the phone rings (a sound is heard and vibration), do not try to disassemble the device yourself. On models with AMOLED screens (for example, Samsung Galaxy S22) there is a high risk of damaging the cable when opening.

How temporarily bypass the problem with the black screen?

If the proximity sensor is faulty, but you urgently need to receive calls, connect headphones with microphone (wired or Bluetooth). When there is an incoming call, the screen will not go dark, since the system “understands” that the phone is not pressed to your ear.

Additional solutions for specific cases

If standard methods did not help, try these alternative methods:

• 📲 Changing the application for calls: install an alternative dialer (for example, Google Phone or Truecaller) and set it up as the default application in Settings → Applications → Default applications → Phone.
• 🔄 Update rollback: if the problem appeared after update Android, try rolling back the dialer to the factory version via Settings → Applications → Phone → ⋮ → Uninstall updates.
• 🛠️ Safe startup mode: reboot the phone in Safe Mode (press the power button → hold “Power off” → confirm the transition). If calls are displayed in this mode, the third-party application is to blame.

For Google Pixel and phones with clean Android there is a hidden setting that can help:

1. Activate Developer mode (click 7 times on the build number in Settings → About phone).
2. Go back to Settings → System → For developers.
3. Find the option Do not turn off the screen during calls and turn it on.

On Xiaomi with MIUI a similar option is called Lock the screen during conversation - it needs disable in the dialer settings.

What). do if nothing helps

If you have tried all the methods, but calls are still not displayed, there are 3 options:

1. Reset to factory settings. This is a radical method, but it removes all software conflicts. First make a backup via Settings → Google → Backup or Mi Cloud (For Xiaomi).
2. Contact the service center. If the problem is hardware (sensor, cable, display), self-repair may aggravate the situation. For example, on Samsung Galaxy S21 replacing a proximity sensor costs ~1,500 ₽, and replacing a cable costs from 3,000 ₽.
3. Using an external display. For a temporary solution, connect the phone to Smart TV or monitor via USB-C → HDMI (on supported models). Calls will be displayed on the big screen.

If you decide to send the phone in for repair, check with the technician will the data be saved after replacing the display module or cable On some models (for example, iPhone or Samsung with Knox) this may lead to a reset.

⚠️ Attention: On phones with eSIM (for example Google Pixel 7, Samsung Galaxy Z Flip5) resetting the settings may delete the eSIM profile. Before resetting, save Activation QR code or contact the operator for a backup.

FAQ: Frequently asked questions about calls on Android

Why is the call displayed only after the screen is unlocked?

This is due to the lock settings On Samsung check Settings → Lock screen → Notifications → Show content. On Xiaomi disable Hide notifications on the locked screen in the notification settings.

Is it possible to configure the display of calls on the always-on screen (AOD)?

Yes, but not on all firmwares. On Samsung One UI enable Settings → Lock screen → Always On Display → Show notificationsOn MIUI this function is called Ambient Display and configured in Settings → Screen → Always-on and lock.

What to do if the call is shown, but the screen does not respond to touch?

This is a sign touchscreen malfunctions or a conflict with the protective glass. Try removing the film/glass and testing the screen. If the problem persists, the touch layer needs to be replaced. Xiaomi Poco X3 And Redmi Note 9 this is a common problem after falls.

How to return the standard dialer after installing Truecaller?

Go to Settings → Applications → Default applications → Phone and select Phone (or Google Phone). has disappeared from the list, reinstall updates for it via Google Play.

Why are calls displayed on the second SIM, but not on the first?

Check the settings for each SIM cards separately: Settings → SIM cards and mobile networks → [select SIM] → Incoming calls. Make sure that notifications are enabled for the first SIM and the “2G Only” mode is not activated (it may block some functions).