Brand smartphones DEXP gained popularity due to their affordable price and reliability, but over time, any device may encounter software glitches, accumulation of system garbage, or loss of performance. In such situations, the most effective solution is to completely reset the device to its original state. This procedure deletes all user data, settings and applications, returning the phone to the state it was in when purchased.
Performing Hard Reset or resetting through the settings menu requires preliminary preparation, since the process is irreversible. It is important to understand the difference between a simple reboot and a complete formatting of the internal memory. In this article, we will analyze in detail all the methods for restoring the functionality of your Androidgadget, paying special attention to the nuances specific to DEXP devices.
If your phone is frozen, does not turn on, or you have forgotten the pattern key, standard methods may not work. Then alternative ways to enter recovery mode will come to the rescue. We will look at each scenario so that you can choose the appropriate option and safely bring your device back to life without the risk of damaging the firmware.
Preparing the device for the reset procedure
Before you begin the cleaning process, it is critical to save all valuable information. A factory reset permanently deletes contacts, photos, music and documents from your phone's internal memory. Backup can be done via Google cloud services or by transferring files to your computer via a USB cable.
Make sure the battery is at least 50-60% charged. Interrupting the reset process due to low battery can lead to serious errors in the file system or even brick the device. It is also recommended to remove the memory card MicroSDif it is installed to avoid accidental formatting of external media.
- 🔋 Charge the battery to at least 60% for stable operation.
- 💾 Copy important photos and documents to your PC or to the Google Drive cloud.
- 📤 Remove the SIM card and memory card before starting the procedure.
- 🔐 Remember or write down the data from your Google account for later activation.
⚠️ Attention: After the reset, FRP (Factory Reset Protection) protection will work on modern versions of Android. You will definitely need to enter the username and password for the Google account that was synchronized with the phone before the reset. Without this data, it will be impossible to activate the device.
Before resetting, check the Android version in the “About phone” section. On different versions of DEXP firmware, the location of menu items may differ slightly, but the general algorithm remains the same.
Resetting settings through the smartphone menu
This is the easiest and safest method, suitable for devices that turn on normally and respond to screen touches. The interface may vary depending on the version of the operating system, but the logic of action remains the same for all models DEXP.
Go to the main settings of the device and find the section responsible for the system. Depending on the shell, this may be called "System", "General Settings" or "Advanced Settings". Your goal is to find the factory reset option.
Click on the reset button and confirm your action. The system may require you to enter a screen unlock PIN or account password for security purposes. After confirmation, the data deletion process will begin, which will take several minutes.
| Step | Menu action | Expected result |
|---|---|---|
| 1 | Open Settings |
Go to main settings menu |
| 2 | Select System or Advanced settings |
Opening the system partition |
| 3 | Click Reset settings |
A data loss warning appears |
| 4 | Confirm Reset your phone |
Start the formatting process and reboot |
☑️ Checklist before reset via the menu
Using Recovery mode for Hard Reset
If the smartphone freezes on the logo, does not respond to the sensor, or you have forgotten the unlock password, the only way out is to use the engineering menu Recovery Mode. This method works at the hardware level and does not require access to the operating system.
To enter this mode, you must use a combination of physical buttons. On most models DEXP this is a combination of the power button and the volume up button. The device must be completely turned off before starting manipulations.
Power + Volume UpHold the buttons simultaneously until the brand logo or recovery menu appears. Navigation in this menu is carried out using the volume buttons (up/down), and the selection of an item is confirmed with the power button. You need to find the item Wipe data/factory reset and confirm the choice.
What to do if the Recovery menu does not appear?
Some DEXP models require connection to a charger or PC before entering recovery mode. Try connecting the cable and repeating the button combination. It is also possible to use ADB utilities on your computer if USB debugging is enabled.
⚠️ Attention: In Recovery mode, the touch screen does not work. Be careful when navigating with buttons, since selecting the item Wipe cache partition instead of resetting the data will not solve your problem, and selecting the wrong item in some custom recovery can lead to the loss of the partition.
Solving the problem with Google protection (FRP Lock)
After performing a reset, especially via Recovery, the Android security system will require confirmation of the owner's identity. This is an anti-theft protection known as FRP Lock. If you do not remember your account information, the device will turn into a “brick.”
When you turn it on for the first time after resetting, connect to the Wi-Fi network. When prompted for your email address and password, enter the account information that was the primary account on this device before the reset. This is a mandatory Google security requirement.
In some cases, if the phone was reset through the menu settings while the screen was unlocked, the system may skip this step. However, when resetting with buttons, the account is verified in 100% of cases. Make sure that you enter the correct data, taking into account the case of characters.
- 📧 Use the main email associated with the device before the reset.
- 🌐 A stable Internet connection (Wi-Fi or mobile data) is required.
- ⏳ If you enter the password incorrectly multiple times, your account may be temporarily blocked for 24 hours.
FRP protection is triggered automatically after any data reset not performed through the authorized system interface. This makes it impossible to use someone else's stolen phone even after flashing it.
Typical errors and ways to eliminate them
Unforeseen situations may arise during the recovery process. For example, the phone may freeze while loading the Android logo (bootloop). This often happens if the writing process is interrupted or if the file system was corrupted before the reset.
If the device takes forever to reboot, try entering Recovery mode again and clearing the cache (Wipe cache partition). Sometimes resetting the data again helps. In more complex cases, it may be necessary to flash the device through a computer using special software.
Another common problem is the message “No command” in the recovery menu. This is not a bug, but a feature of the interface. To see the menu, you need to hold down the power button and press the volume up button once.
⚠️ Attention: If after resetting the phone does not see the SIM card or does not connect to Wi-Fi, the problem may be hardware. A soft reset does not correct physical damage to the antennas or connectors. In this case, diagnostics are necessary at a service center.
If the DEXP phone after a reset works slowly in the first 10-15 minutes, do not panic. The system optimizes applications and indexes files in the background. Give the device time to work in a quiet state.
Initial setup after restoration
After successful completion of the procedure, the phone will turn on like new. Welcome to the Initial Setup Wizard. Select your language, region and connect to the network. At this stage, the system will offer to restore data from a Google backup if you created one earlier.
Do not rush to install all applications at once. It is recommended to configure basic functions, check the operation of the sensor, speakers and microphone. Make sure your device is stable before loading it with heavy apps.
restore contacts and photos from the cloud. If you used a memory card, insert it back after the system has fully booted. Now your DEXP is clean, free of old garbage and ready for active use with increased response speed.
Is it possible to reset the settings if the phone does not turn on?
If the phone is completely dead (no response to buttons, the screen is black, no vibration), a soft reset is not possible. First you need to fix the power problem: charge the battery, replace the cable or check the connector. Resetting via Recovery is only possible if the device responds to button presses and shows at least a logo.
Will information be deleted from the memory card during a reset?
By default, the “Factory reset” function formats only the internal memory of the device. The data on the external MicroSD card remains intact. However, if you selected the “Use as internal memory” (Adoptable Storage) option in the storage settings, the card will be formatted along with the phone.
What to do if you forgot your Google account password after resetting?
You need to restore access to your account through any other_device (computer or other phone) on the website google.com. After resetting the password, wait about 24 hours before attempting to enter new data on the reset phone, as the security system may temporarily block the login after changing the credentials.
How long does the Hard Reset process take on DEXP?
Usually the format and reboot process takes from 5 to 15 minutes depending on the amount of internal memory and processor speed. Initial setup and optimization of the system after switching on may take another 10-20 minutes. Do not interrupt the process, even if the screen does not light up for a long time.
Does resetting the settings affect the device warranty?
A soft reset to factory settings is a standard feature of the Android operating system and does not void the warranty. The warranty is lost only if you independently flash the device to custom software versions, obtain root access, or physically tamper with the phone components.