Modern retailers, such as Sportmaster, actively use mobile communication channels to inform customers about the status of orders, bonuses and current sales. However, owners of smartphones based Android often face a situation where important notifications simply do not arrive. This may be due both to the settings of the application itself and to the aggressive energy saving policy implemented by phone manufacturers.
Lack of timely push notifications deprives buyers of the ability to quickly respond to discounts or track the delivery of goods. In this article, we will look in detail at where to find the required switch in the application interface, how to check system permissions, and what to do if standard methods do not help restore communication with the store.
First, you need to make sure that you have the latest version of the official client installed. Outdated versions of the software may contain bugs that block the notification service from working. The update is available in Google Play or through the official website of the store.
Internal settings of the Sportmaster application
The first step in diagnosing the problem is to check the settings inside the application itself Sportmaster. The developers have provided a flexible content filtering system that allows the user to independently choose which messages he wants to receive. If these switches are turned off, the server simply will not send data packets to your device.
Go to your personal account by clicking on the profile icon in the bottom menu. Typically, communication settings are located in the Settings or Notificationssection. Here you will see a list of categories: order statuses, personal offers, club news and reminders about bonuses. Activate the items that are most important to you.
Please note that some types of notifications may be tied to the status of your loyalty card. For example, holders of level cards Premium or Platinum receive exclusive newsletters that are not available to basic users. If you've recently upgraded, try relaunching the app to sync permissions.
Check Settings periodically after major app updates to see if developers may reset privacy settings to default.
It's important to differentiate between marketing emails and service emails. Disabling the former does not affect receiving delivery information, but completely ignoring the settings may cause you to miss critical order status.
Android system permissions for notifications
Even if all switches are active within the application, the operating system Android may block banners from appearing on the lock screen or in the notification shade. This happens at the level of the device’s global security and privacy settings.
To check access rights, go to the menu Settings of your smartphone, then select the section Applications (or All applications). Find Sportmaster in the list and click on the item Notifications. Make sure that the main switch “Allow notifications” is in the active position.
- 🔔 Check that the display of icons on the application icon (Badge) is enabled.
- 📱 Make sure that the display type is selected as “Pop-up notifications” or “On the lock screen”.
- 🔇 Make sure that sound and vibration are not disabled for the application notification channels.
In modern versions of Android (starting from 8.0 Oreo), notifications are divided into channels. Inside the application settings menu you can see subsections: “Orders”, “Promotions”, “System”. Make sure each channel's importance is set to Level "High" or "Urgent", otherwise they may end up in the "Other" folder and not beep.
If you recently reset your phone to factory settings, access rights may have been revoked automatically. In this case, the procedure for issuing permissions must be completed again the first time you start the app.
Battery optimization and background work
One of the most common reasons for the lack of push notifications is the aggressive operation of energy optimization systems. Smartphone manufacturers (Xiaomi, Huawei, Samsung) often forcefully “freeze” background application processes to save battery power, which leads to a disconnection with the notification server.
You need to add Sportmaster to the exception list or allow auto-start. The path to this setting depends on the device model, but the general algorithm looks like this: go to Settings → Battery (or Power) → Launch applications (or Autostart). Find the desired application and allow it to run in the background.
| Smartphone brand | Path to energy saving settings | Required action |
|---|---|---|
| Xiaomi / Redmi | Security → Battery → Autostart |
Enable toggle switch for application |
| Samsung | Settings → Device maintenance → Battery |
Remove “Applications in sleep mode” from the list |
| Huawei / Honor | Settings → Battery → Launching applications |
Disable automatic control and enable all items |
| Pixel / Pure Android | Settings → Applications → Sportmaster → Battery |
Select “No restrictions” mode |
⚠️ Attention: MIUI, OneUI and EMUI shell interfaces often change with update releases. If you do not find the specified items, use the search in the phone settings by entering a query. “autostart” or “background restriction.”
It is also recommended to pin the application in the RAM memory (Recent Apps). Open the menu of running applications, find the card Sportmaster and click on the lock icon or hold your finger, selecting the “Lock” option. This will prevent the process from closing. system when clearing memory.
Allowing work in the background and disabling energy saving for a specific application is a critical step for stable push delivery.
Problems with the Internet connection and DNS
The correct operation of push services directly depends on the quality of the Internet connection and the device’s ability to communicate with Google servers (FCM) and the store. Sometimes the problem lies not in the phone settings, but in network restrictions or incorrect DNS records.
Try switching from Wi-Fi to mobile data (or vice versa) If notifications only came when you changed the network, the problem may be with the router or provider. Some. corporate networks or public Wi-Fi points block the ports required for the service. Google Play Services.
In rare cases, clearing the Google Play services cache can help. Go to Settings → Applications → Google Play Services → Memory → Clear cache. This action is safe and will not delete your personal data, but may restore the connection to the notification server.
If you use third-party DNS (for example, AdGuard or DNS over TLS), make sure they do not block domains associated with retailers or analytical services. Try temporarily disabling private DNS in the network settings (Settings → Connections → Other connection settings → Private DNS → Auto).
Reinstalling and resetting the application cache
If the software settings are in order, but notifications still do not arrive, the application files may be damaged. In this case, an effective solution would be to completely reset the application data or reinstall it. This will eliminate errors that occurred during previous updates.
Before deleting, make sure you remember your login and password. account Sportmasterin order not to lose access to the bonus account. After deleting the old version, download the latest installation file from the official source.
☑️ Checklist before reinstallation
When you first start after reinstallation, the system will definitely ask for permission to send notifications. It is critically important to click the "Allow" button at this momentsince subsequent activation through the settings may not activate registration tokens on the server.
⚠️ Attention: Deleting the application does not lead to burning of bonuses, since they are tied to a phone number or loyalty card on the company server, and are not stored in the phone’s memory.
Specifics of working on different versions of Android
The notification delivery mechanism has evolved along with the operating system. On older versions of Android (6.0 - 7.0), applications could run in the background with virtually no restrictions, while Android 10, 11, 12 and later have strict power management rules.
On devices running Android 13 and above, a new requirement has appeared: when first launched, the application must explicitly request permission to show notifications through the system dialog box. If you accidentally click “Deny,” the application will no longer be able to show this request, and the settings will have to be changed manually through the system menu.
It is also worth considering that on some custom firmware (LineageOS and others), Google services may be removed or not work correctly. In this case, standard push notifications will not work, and the only way to receive information is via SMS or email, if such an option is provided in your personal account.
Why do notifications arrive with a delay?
Delays are often due to the fact that the Android system groups notifications from one sender so as not to disturb the user too often. This is the “Silent Notifications” or grouping function, which can be disabled in the advanced settings of the channel.
Alternative ways to receive information
If you cannot solve the technical problem with push notifications, you should not refuse lucrative offers from the store. There are several alternative communication channels that do not depend on the background operation of the application on your smartphone.
You can subscribe to SMS newsletters in your personal account on the website. This method is less convenient due to the abundance of spam in regular messages, but it guarantees delivery even in the absence of the Internet. Also check the "Spam" folder in your mailbox - letters from Sportmaster often end up there automatically.
Another option is to use widgets. Some versions of the application allow you to display a widget with the balance of bonuses or current promotions on the main screen. Although these are not full-fledged notifications, visual control of your account status will always be at hand.
Regularly check the section Messages inside the application. Even if the push did not arrive, the notification text is often duplicated in the internal event feed. This will help you not to miss information about debiting or accruing points.
Why do notifications only come at night?
This may be due to the Do Not Disturb or Night Mode enabled in Android settings. Check the activation schedule for these modes and add the application to the exception list so that it can interrupt the silence at any time.
Is it possible to set different sounds for different types of notifications?
Yes, in Android 8.0 and above you can assign a unique sound for each notification channel. Go to the application settings → Notifications → Select a category (for example, “Orders”) → Sound and select the desired ringtone.
Notifications disappeared after updating Android, what should I do?
Major system updates often reset access rights. You need to go into the application settings again, find Sportmaster and manually enable permission to show notifications, and also check the battery settings.
Does saving traffic affect receiving push notifications?
Yes, if the “Traffic Saving” mode is enabled in the network settings, the system can block background data transfer for applications. Disable this mode or allow the application to use data in the background even when saving is enabled.