Changing a mobile platform is always stressful for a gamer, especially when it comes to mobile games with many years of progress. Fans of puzzles from ZYNGA often have a question about how to save their achievements when switching from iOS to Android. Fortunately, the developers have provided a synchronization mechanism, but it requires strict adherence to the sequence of actions.
The main difficulty lies in the difference in application store policies App Store and Google Play. Virtual currencies and purchases are often tied to the store's ecosystem, but the game progress itself is stored on the publisher's servers. In order not to lose your levels and bonuses in Puzzle Empires, you need to prepare both devices in advance and configure the profile linking correctly.
In this detailed guide, we will analyze each step of the migration, point out the pitfalls and explain why trying to simply log in without prior preparation can lead to data loss. Read the instructions carefully before deleting the game from your old device.
Preparing devices before migration
The first thing you need to do is make sure that both smartphones have the latest version of the application installed. Differences in client versions may cause errors when reading server data. Go to your settings and update the game via iPhone and update the game via App Store, then do the same on your new smartphone via Android-smartphone via Google Play.
Make sure that both devices are connected to a stable network. Wi-Fi. Switching between mobile data and wireless network during the synchronization process may break the connection with the authentication server. This is critical because the process of exchanging access tokens requires a constant communication channel.
⚠️ Warning: Do not attempt to log into the same account on two devices at the same time until the transfer procedure is completed. This may cause a session conflict and temporary blocking of the profile by the security system.
Also check whether there is enough free memory on the new device. Although the main content is loaded from the server, the game cache can take up a significant amount of space. Clear space if the storage full indicator is red.
Linking a profile to a social network on iPhone
The most reliable way to save progress is to link to a third-party service. In the game settings on your iOS device, find the section responsible for account management. Usually it is located in the settings menu or in the player profile.
You will be offered several communication options: Facebook, Apple ID or Google. To switch to Android, the most universal and stable option is to use an account Facebook or Google. The service Game Center from Apple is not compatible with the Android ecosystem, so you cannot rely on it.
- 🔗 Click the "Login" or "Link" button next to the logo of the selected social network.
- 📱 Allow the application to access your profile in the browser window that appears or the system dialog.
- ✅ Wait for a message about successful synchronization (usually a check mark or the inscription "Connected" appears).
- 💾 Take a screenshot of the screen with your player ID and level just in case.
After successful binding, close the application on the iPhone, but do not delete it until do not make sure that the progress is displayed correctly on the new device. This is your insurance in case of failure during the transfer.
Installation and initial launch on Android
Now we move on to the new device. Download Empire of Puzzles from the official store Google Play. Avoid installing APK files from third-party sources, as they may contain modified code that the game server will recognize as a violation of the rules, which will lead to a ban.
Launch the game and go through the initial tutorial level. Developers often block the ability to log in to your account until the completion of the tutorial part. This is done in order to create a basic profile on the server, to which you can then “pick up” your old data.
Settings → Account → Login via Facebook/GoogleOnce you complete the training, find the login button. It should be located in the same place where you linked your account on your iPhone. Click on the icon of the corresponding social network and enter the same credentials that you used earlier.
☑️ Ready for recovery
The process of restoring game progress
After clicking the login button, the system will send a request to the server ZYNGA. If pairing on iPhone was completed correctly, the server will detect an existing profile with a higher level of progress. A dialog box will appear on the screen warning you that your current local progress will be overwritten by data from the cloud.
Read the message carefully. It should indicate what level and how many resources will be loaded. If you see your current level, feel free to confirm the action. This is the key point data transfer.
| Parameter | Local profile (Android) | Cloud profile (iPhone) | System action |
|---|---|---|---|
| Player level | 5 (Training) | 142 | Loading level 142 |
| Gold coins | 100 | 15 000 | Loading 15,000 |
| Purchased boosters | No | Yes | List restoration |
| Account ID | New (temporary) | Old (main) | Replacing ID |
Sometimes the download process may take several minutes, especially if you have a large amount of accumulated items. Do not close or minimize the application at this time. The screen may freeze on the loading logo - this is normal behavior when pulling up a large volume of assets.
⚠️ Attention: The game interface and button layout may vary slightly depending on the version of the Android operating system and the screen resolution of your new smartphone.
Problems with virtual currency and purchases
The most painful question when switching between platforms is the fate of the purchased currency. Since Apple and Google use different payment gateways, transaction history is not transferred automatically. You won't see your purchase history in the store section on Android.
However, the items themselves purchased for real money (gold, diamonds, unlimited lives) are usually saved on the player’s server profile. They should appear automatically after a successful login. If the currency balance does not match what it was on the iPhone, do not panic right away.
Why do purchased coins disappear?
Sometimes the server takes time to verify licenses. If the currency does not appear within an hour, check whether you are logged into the same Facebook/Google account to which your iOS purchases were linked. Purchases are tied to the social network ID, and not to the device ID.
In rare cases, manual restoration of purchases is required. To do this, in the game settings, find the “Restore Purchases” button. Click on it and confirm the action. The system will send a request to the store Google Play, but since the transactions were made in App Store, this method will only work for subscriptions managed directly by the developer, but not for one-time currency purchases.
If the currency still does not appear, you will have to contact support. Prepare email receipts that arrived from Apple after payments. Without them, it will be almost impossible to prove the fact of purchase.
What to do if the game offers to create a new profile
Sometimes, after logging into a social network, the game instead of loading old progress offers to start a new game. This happens if there is no profile with progress listed on the server behind your social ID, or if you accidentally linked another Facebook account.
Check which account you are logged into. On Android, the main Google account is often substituted by default, but in the game you could use a separate Facebook profile. Exit the game completely (close the application through the task manager) and try to log in again, carefully monitoring the account selection.
- 🔍 Check the email specified when entering the social network.
- 🔄 Try using a different authorization method (for example, if you used Facebook, try Google, if there was also a link there).
- 📞 Do not create a new profile if you see such a message - it may overwrite your data.
If you are sure that you are logging into the correct account, but progress is not loading, there may be desynchronization on the server side. In this case, the only solution is to contact technical support directly from the game menu on the new device.
When contacting support, be sure to indicate your Player ID from the old device (if there is a screenshot) and a link to the Facebook profile to which you were linked. This will speed up the search for your account in the database significantly.
Contacting ZYNGA support
If all of the above methods did not help, you will have to write to the developers. The game has a built-in feedback form. Describe the problem in as much detail as possible: indicate the models of both phones, OS versions and the exact time when you tried to log in.
Support Empire of Puzzles usually responds within 24-48 hours. Be prepared to provide proof that the account belongs to you. This could be the date of registration, the last purchased items, or screenshots of correspondence with friends within the game.
⚠️ Attention: The rules for processing personal data and the terms of use of the service may change. Always check the official help section on the developer's website for the latest information about the refund and account recovery policy.
Do not create multiple tickets with the same problem - this will send your request to the back of the queue and slow down the resolution of the issue. Wait for a response to your first request.
Successful account transfer depends 90% on correct linking to the social network on the old device before deleting the application.
Frequently asked questions (FAQ)
Can I transfer an account without linking to Facebook or Google?
Unfortunately, no. Guest accounts are stored locally on the device or tied to specific services like Game Center, which do not work on Android. Without being linked to a cross-platform social network, transfer is impossible.
What happens if I delete the game from the iPhone before checking it on Android?
If you have already successfully linked your account to a social network, deleting the game is safe. Your data is stored on the server. However, if the binding was not confirmed by a checkmark or message, deletion will result in the loss of the local cache and the ability to restore access without support.
Are my friends transferred from the contact list?
The list of friends within the game is formed based on connected social networks. If you log into the same Facebook account, your friends who also play through Facebook will automatically appear in the list, regardless of their platform (iOS or Android).
Why did my nickname change after the transfer?
Sometimes when changing platforms, the game resets the custom nickname to the standard one (for example, "Player 12345"), if it conflicted with the new platform's database or was not synchronized correctly. You can change it again in your profile settings if the name change function is available and free.
Is it possible to play simultaneously on iPhone and Android from the same account?
Technically it is possible, but not recommended. The game may not synchronize level progress correctly in real time. It is better to use one main device for the game, and access the other only if necessary, to avoid save conflicts.