An attempt to send a video from Viber to WhatsApp on Android via the standard “Share” menu often ends in failure or the absence of the desired messenger in the list due to differences in encryption protocols and closed application architecture, but this problem can be solved in a couple clicks without installing additional software, simply saving the file to the internal memory of the device.
The main difficulty lies not in the transfer process itself, but in understanding where the files are stored after receiving them. Many users mistakenly believe that the video is “linked” to the chat, when in fact it has already been downloaded to the internal memory of the device. To move content, you will need to perform just a few steps through a standard file manager or gallery.
In this article we will analyze all the working methods: from classic saving to the gallery to advanced manipulations with system folders to send huge files. You will learn how to avoid loss of quality during compression and what to do if the video is not displayed in the public domain.
The principle of operation of instant messengers and file storage
Before taking action, it is important to understand the technical side of the issue. When you open a video in Viber, the application automatically downloads it to temporary storage or a special directory on your smartphone. Unlike Telegram, where files can only be stored in the cloud, Viber by default, duplicates media files to the device disk for quick access.
The system Android has a strict folder hierarchy. Messenger applications create their own catalogs, which are often hidden from public view so as not to clog the user's main gallery with service data. This is why you can see the video in the chat, but not find it in the Photos application.
For a successful transfer, we need to extract the file from a private directory Viber and place it in a public space (for example, a folder DCIM or Download), from WhatsApp will be able to pick it up. Or simply select the file directly through the sending interface, bypassing copying.
⚠️ Attention: On devices with Android version 11 and higher, access to system folders in the folder
Android/datamay be limited by third-party file managers. In such cases, it is recommended to use the manufacturer's built-in explorer (for example, "My Files" on Samsung or "Files" on Xiaomi).
Method 1: Saving through the chat menu (Easiest)
The most intuitive method does not require a deep dive into system files. Most modern versions Viber allow you to export media files directly from the dialog interface. This is an ideal option for quickly sending one or several videos.
Open the desired dialogue or group where the video is located. Find the message with the video and click on it to expand it to full screen. In the upper right corner or in the lower control panel you will see a menu icon (three dots) or a "Share" button.
By clicking on the button Share, the Android system will bring up the standard sharing menu. In the list of applications, find the icon WhatsApp. Select the contact you want to send the file to and confirm. In this case, the system will automatically copy the file to temporary memory and transfer it to the messenger.
If the Share button is grayed out or missing, make sure the video has fully downloaded (the loading icon has disappeared) and you have an active internet connection.
This method is good for its speed, but it has a caveat: when sharing through the Share menu, some versions of the OS may offer to compress the video before sending. Always check whether the sending mode is “Original” or “Document” if it is critical to preserve the original resolution.
Method 2: Using the Gallery and Explorer
If the first method for some reason did not work or you need to send a dozen videos at once, it is better to use the system storage. This method gives complete control over the files and allows you to preview their quality.
Go to the application Gallery or Google Photos on your smartphone. Look for an album with the title Viber or Viber Images. Videos often end up in the general feed, but for convenience, the messenger sorts them into separate folders.
Select the required videos with a long tap. An action bar will appear at the bottom of the screen. Click on the icon Share (usually looks like three dots connected by lines). In the list that opens, select the logo WhatsApp.
- 📂 You can select up to 10 videos at a time for bulk sending.
- 🎞️ This method allows you to trim the video before sending if it is too long.
- 🚀 Sending is in progress directly, bypassing intermediate copying to the clipboard.
It is important to note that if the video is not displayed in the gallery, it means that the "Save to gallery" option is disabled in the settings Viber . In this case, proceed to the next section, where we will look at manual copying through the file manager.
Manual copying through the File Manager
This section is intended for advanced users who want to understand the structure of the file system or are faced with a situation where the video is hidden from the gallery. We will use the application Files (or any other explorer, for example, Solid Explorer or Files by Google).
Open the file manager and go to the internal memory of the device. The path to the files Viber may differ depending on the version of Android. On older versions (before Android 10) look for the folder Viber in the root of the internal memory. Inside it there will be a subfolder Viber Mediaand then Video.
On new versions of Android the path has become more complicated due to Google security policies. Now the files are often located at: Android → media → com.viber.voip → Viber Media → Video. folder Android, click on the three dots in the Explorer menu and select "Show system files".
Having found the desired video, hold it with your finger until a check mark appears. In the action menu, select Copy or MoveIt is recommended to use "Copy" so that the original remains in the history. correspondence. Then go to the folder DCIM or Download and paste the file there.
☑️ Manual transfer algorithm
Once the file is in the shared folder (for example, Download), it will instantly become visible to WhatsApp. When you try to attach a file in a WhatsApp chat, you can easily find it in the "Gallery" or "Documents" section.
Sending video without losing quality
One of the main problems when sending video between instant messengers is aggressive compression. WhatsApp It is known for greatly reducing the bitrate and resolution of video when standard sending through the gallery, turning a clear picture into "soap".
To avoid this, use the send function as Document. In the chat interface WhatsApp click on the paperclip icon. Instead of selecting "Gallery", click on the item Document. In the file manager that opens, find your video (it should be in the folder where you copied it earlier) and send it.
With this method, the video is transferred as a regular data file. WhatsApp does not apply algorithms to it compression, and the recipient will download the original in the same resolution and with the same weight in which it was in Viber. The only negative is that the recipient of the video will not have a preview in the chat feed, it will be displayed as a file.
| Sending method | Quality | Availability of preview | Max. size |
|---|---|---|---|
| Via Gallery | Compressed (up to 720p) | Yes | up to 16 MB (automatic) |
| Like Document | Original (lossless) | No (file icon) | up to 2 GB |
| YouTube Link | Depends on download | Yes (link) | Not limited |
This trick is especially useful for video makers, bloggers, or those who send important work instructions where every detail of the image is important. Remember that sending documents consumes more traffic, since the file is transferred in full.
Solving problems with format and encoding
Sometimes users are faced with a situation where the video is played in Viber but when trying to send it to WhatsApp an error occurs or the file is not selected. This is often related to the container format or codec.
Viber can save video in format .3gp or specific variations .mp4that are not supported by some versions of instant messengers or codecs of a particular smartphone. If you see the file in Explorer, but WhatsApp does not see it, try changing the file extension.
In the file manager, rename the file, replacing the extension with the standard one. .mp4. The system will ask for confirmation - agree. In 90% of cases, this solves the compatibility problem, since WhatsApp it is optimized for this format.
⚠️ Attention: Renaming the extension does not convert the video! If the file is initially damaged or uses an exotic codec, simply changing the name will not help. In such cases, you will need a full-fledged video converter.
What to do if the file has a .dat or .tmp extension?
Sometimes cached files are saved with such extensions. Try opening them using VLC video player. If the player plays the file, feel free to change the extension to .mp4. If not, the file is a temporary cache and is not intended to be viewed outside the application.
Common errors and how to resolve them
Even if all instructions are followed, technical failures may occur. Let's look at the most common scenarios when video transfer is blocked by the system or applications.
The first reason is lack of free memory. The process of copying videos from one folder to another requires temporary disk space. If the internal memory is full, the copy operation will be interrupted. Free up at least 500 MB before starting work.
The second reason is access rights restrictions. On Android 13 and 14, apps are prevented from uncontrollably reading files from other apps. If WhatsApp writes "No access to files", go to Settings → Applications → WhatsApp → Permissions and make sure that access to "Photos and Videos" or "Files" is allowed.
- 🔋 Check the battery level - if the battery is low, the system may limit background copying processes.
- 📶 Make sure the connection is stable if the video is downloaded from the cloud at the time of sending.
- 🔄 Reboot your phone if the file manager freezes when opening a folder
Android/data.
It is also worth considering that some corporate versions Viber or profiles configured by administrators may prohibit data export. In this case, technical workarounds will not work due to the organization's security policies.
The main reason for the failure of the transfer is not the lack of a function, but the hidden location of files in the protected system folders of the new Android.
Is it possible to forward a video if it is deleted from a Viber chat?
If you deleted a message with video in chat, but did not clear the application cache, the file may remain in the folder Viber Media. Check the file manager at the path given above. If the file is there, you can send it. If the folder is empty or the file is deleted along with the cache, it is impossible to restore the video without special data recovery apps.
Why does it take a very long time for a video to be sent to WhatsApp?
Long sending is usually associated with the file size and Internet speed. If you send the video as a "Document" (uncompressed), the file can be 50-100 MB or more. Make sure that you are using Wi-Fi and not mobile data, especially if you have a tariff with limited traffic.
Is it possible to set up automatic forwarding?
With native Android tools or instant messengers, automatic forwarding from Viber to WhatsApp is not possible due to differences in encryption protocols. This will require complex scripts or automation apps like Tasker, which is not recommended for ordinary users due to the risk of data security breaches.
Whatsapp video turns black and white or green, what should I do?
This is a sign of codec incompatibility. Try sending the file as "Document" to avoid re-encoding by WhatsApp. If the problem persists, use a third-party video converter on your phone to convert the file to the standard H.264 format before sending.