Many users are faced with the need to change their main phone number in popular services, and GetContact is no exception. This may be due to switching to a new operator, losing a SIM card, or wanting to use the application from another device. However, the application interface sometimes changes, which raises questions about where exactly to click to perform this action.
The process of linking a new number to an existing one account in a mobile application based on Android requires care so as not to lose the tag history and paid subscription. In this article, we will analyze in detail the algorithm of actions, consider possible pitfalls and answer common questions that arise when transferring data.
Preparing to change the number in the application
Before you begin the procedure for changing contact details, you need to make sure that both numbers are available. You will need the old number to which your current profile is registered, and the new one that you plan to use in the future. This is critically important, since the security system GetContact often requires confirmation of ownership of the old number via an SMS code.
Make sure that the latest version of the application from the official store is installed on your device with the operating system Android Google Play or from the developer's website. Outdated versions may contain bugs that prevent the number change function from working correctly or cause errors when sending requests to the server.
⚠️ Attention: Before starting the procedure, make sure that the balance of the old number has funds for receiving paid SMS if your operator charges for incoming messages while roaming or at special rates.
It is also recommended to check in advance whether the new number is linked to another account in the service. If the new number is already in use by someone else, the system will require it to be released, which may lead to the loss of the previous owner's data or an identifier conflict.
Step-by-step guide: how to change a number
The process of changing a number in the application interface is intuitive, but requires sequential steps. Open the application and go to the main menu by clicking on the profile icon or three bars in the corner of the screen. Here are all the basic settings of your account.
In the menu that opens, find the section responsible for personal data. It is usually labeled as “Settings” or a gear icon. Inside this section, look for an item with the name Change number or Change Number. Clicking on this button initiates the data migration process.
☑️ Check before changing number
The system will prompt you to enter a new phone number in international format. After entering, press the confirm button. At this stage, the application may request permission to send SMS or automatically read codes, which is standard procedure for Androiddevices.
Next you will receive an SMS with a confirmation code to the new number. Enter it in the appropriate field. If everything went well, your profile will be transferred and you will be able to log in using the new credentials.
Features of transferring tags and subscriptions
One of the most concerning issues for users is the safety of accumulated tags and active paid subscriptions GetContact Premium. If the procedure for changing a number is carried out correctly through the built-in function of the application, all tags that users left on your profile should be preserved in full.
As for the subscription, the situation here depends on the payment method. If you paid for the service through Google Play, the subscription is often tied to your Google account, and not just your phone number. In this case, after changing the number, the subscription may be activated automatically or require the restoration of purchases in the store settings.
What to do if the subscription has not been transferred?
If after changing the number the Premium status is lost, go to the application settings and find the "Restore purchases" button. If this does not help, contact support with a payment receipt from Google mail.
However, if you create a new account from scratch instead of using the change number feature, all tags and history will be lost forever. That is why using a special button Change number is the only correct solution to preserve your reputation in the system.
⚠️ Attention: The subscription transfer function may work with a delay of up to 24 hours due to the synchronization of payment gateways. Do not panic if the Premium status does not appear instantly.
Possible problems and ways to solve them
Users often encounter a situation where the application gives an error when trying to change a number. The most common problem is a message that the number is already busy. This means that the new number you specified was previously registered in the service.
In this case, the system may offer to merge profiles or require confirmation of access to the old account associated with this number. If you do not have access to that account, the process may be blocked and you will need to contact technical support to verify your identity.
| Error type | Probable cause | Solution |
|---|---|---|
| SMS does not arrive | Network problems or spam filters | Check the Spam folder, reboot the phone |
| The number is already busy | The number was registered earlier | Log in to your old account or write to support |
| Server error | Technical work on the service side | Try again in 1-2 hours |
| Incorrect format | Error entering the country code | Enter the number without a plus and eights, starting with the country code |
Another reason for failures may be an unstable Internet connection. Since the process requires constant data exchange with the server, switching between Wi-Fi and the mobile data during the operation can break the session and cause an authorization error.
If the application constantly crashes when changing the number, try clearing the application cache in the Android settings: Settings -> Applications -> GetContact -> Memory -> Clear cache.
Alternative ways to change data
In some cases, the built-in application function may not work correctly due to regional restrictions or temporary failures. Then users look for workarounds. One of them is a complete reinstallation of the application with data clearing, however, this method is extremely risky for saving tags.
A more reliable, but time-consuming method is to contact support through the feedback form on the official website or inside the application. You will need to provide proof of ownership of both numbers, for example, screenshots of personal accounts of telecom operators or subscription payment receipts.
Some users try to use emulators Android on a PC to perform the operation, believing that this will bypass the limitations of the mobile client. However, the server part GetContact identifies the device by a unique ID and number, so changing the platform rarely helps solve the problem of blocking or input errors.
Security measures when changing a number
When changing a number in any service related to personal data, it is important to comply with digital hygiene. Make sure that you are in the official application and not in a fake one that you can accidentally download from third-party resources. Counterfeits often steal data or simply don’t work.
After successfully changing your number, it is recommended to check your privacy settings. Go to the Privacy settings section and make sure that the display options for your number and tags meet your expectations. Sometimes, after migration, settings may be reset to default values.
⚠️ Attention: Never share SMS verification codes with third parties, even if they represent themselves as support staff. Real employees never ask for these codes.
It is also worth remembering that frequent changes of numbers can arouse suspicion in the service’s security algorithms and lead to temporary account blocking to prevent fraudulent activities. Use the change number function only when really necessary.
Use only the official "Change number" function inside the application to ensure the safety of all tags and profile history.
Frequently asked questions (FAQ)
Will my tags be saved after changing the number?
Yes, when using the built-in number change function, all tags that users have assigned to your profile are saved. They are tied to your unique identifier in the database, and not just to the SIM card.
Can I change the number if I do not have access to the old SIM card?
Unfortunately, in most cases, access to the old SIM card is necessary to receive the verification code. Without this, the system cannot verify that you are the account owner. In exceptional cases, only contacting support with documents can help.
What to do if the new number is already registered in GetContact?
The system will offer you solutions: either log into the account associated with this number, or, if you do not have access to it, send a request to release the number through the support service, proving your ownership.
Will my Premium subscription be transferred?
A subscription purchased through Google Play is usually linked to a Google account and should be transferred automatically after logging in. If the purchase was made directly from the operator or by other means, you may need to restore the purchase or receive support assistance.
How long does the process of changing the number take?
Technically, the process takes several minutes if you quickly enter the codes from SMS. However, complete synchronization of data and updating of information on all devices of your contacts may take from several hours to a day.