Many smartphone users Samsung are faced with a situation where the trial subscription period for Yandex Plus or Kinopoisk ends and funds begin to be debited automatically. This often happens unnoticed, as services offer long free periods when you first sign up. It is important to understand that the application itself can remain on the device, but the financial obligation to the service requires immediate intervention in the account settings.
The deactivation procedure may differ depending on how you activated the subscription: through the store Google Play, directly in the application Yandex or through a mobile operator. On devices Samsung Galaxy with a shell One UI subscription management is centralized, but has its own navigation nuances. In this article, we will analyze in detail all possible scenarios for canceling autopayment so that you can regain control over your budget.
You should not hope that deleting the application icon will stop the debiting of funds. The subscription is linked to your Google account or phone number, and not to the presence of the app in the phone's memory. Therefore, even after completely removing the software, money may continue to leave the account. Below are current methods for solving this problem for owners of devices based on Android.
Cancelling a subscription through Google Play settings
The most common way to subscribe to Yandex services is to use the payment system Google Play. In this case, auto-renewal is managed directly through the app store. To begin, open the application Play Market on your smartphone Samsung. Make sure that you are logged into the account from which the purchase was made.
Click on your profile icon in the upper right corner of the screen. In the drop-down menu, select Payments and subscriptions, and then go to the Subscriptionssection. This will display a list of all active services that you are paying for. Find Yandex Plus or Kinopoisk in the list and click on it.
On the subscription information screen you will see a button Cancel subscription. The system may try to retain you by offering to suspend the service instead of completely canceling it or by offering additional discounts. You need to clearly choose the option of completely refusing the service. After confirmation, the operation will be completed and access to premium features will remain until the end of the paid period.
☑️ Check before canceling
⚠️ Attention: If there is no “Cancel subscription” button, but only “Manage”, the payment may be made not through Google, but through a mobile operator or directly in the Yandex application. Check out other methods below.
Disconnection via the Yandex application and Yandex Browser
If you subscribed directly through the ecosystem Yandex, control may be located inside their proprietary applications. Open the application Yandex with the yellow letter “I” or Yandex Browser on your Samsung. Click on the profile icon in the lower or upper corner of the interface to enter your personal account.
In the profile menu, find the section Plus or Subscription. It is usually highlighted with a bright color or a crown icon. Inside this section, the current status of your subscription and the date of the next charge are displayed. Click on the control button, which may be called Edit or Manage subscription.
Next follow the instructions on the screen to disabling auto-renewal. The interface may suggest switching to a cheaper tariff or freezing your subscription. Ignore these offers if your goal is to stop payments altogether. Confirm cancellation by entering the code from SMS or your account password if the system requires additional verification.
If you do not remember the password for your Yandex account, restore it through the ya.ru website before attempting to cancel your subscription, otherwise access to the settings will be denied.
It is worth noting that sometimes the subscription status is updated in the application with a delay. If you have completed all the steps, but the Plus icon is still active, wait a few hours or restart your device Samsung. Synchronizing data with the server may take time.
Cancellation via mobile operator
A special case is a subscription connected through a phone balance. Telecom operators (MTS, Beeline, Megafon, Tele2) often offer connection Kinopoisk as an additional option. In this case, control via Google Play or the Yandex application may be unavailable or ineffective.
To disable it, you will need to use USSD commands or the operator’s personal account. For example, to disable subscriptions to MTS the command *152*2# or the “Services” section in the “My MTS” application is often used. On other networks, the logic is similar: look for the “Entertainment”, “Subscriptions” or “Third-Party Services” section.
The table below shows general ways to check active subscriptions with major operators, which may be relevant for users Samsung:
| Operator | USSD command | Section in the application |
|---|---|---|
| MTS | *152# |
Services → Subscriptions |
| Beeline | *104*05# |
Products → Subscriptions |
| Megafon | *105*035# |
Services → My subscriptions |
| Tele2 | *153# |
Options → Entertainment |
What to do if the command does not work?
If the USSD command does not triggered, it is possible that your tariff plan’s service management rules have been changed. In this case, the only correct solution is to call the operator’s support service or chat in the official application.
After sending a command or changing settings in the operator’s application, you will receive a confirmation SMS message. Keep it as proof of cancellation of the service. Charges should stop within 24 hours, but access to content may be lost instantly.
Deleting the application and clearing data
After you have successfully canceled the financial part of the subscription, many users want to completely remove the application Kinopoisk or Yandex from the device Samsung. This will free up space in the internal memory and remove unnecessary notifications. However, simply dragging an icon to the trash can does not always remove all traces of the app.
For deep cleaning, go to Settings your smartphone. Find the section Applications in the list of system parameters. In the list that opens, find Kinopoisk or Yandex. Click on the name of the application to open the information page about it.
Here you will see two important buttons: Clear data i Delete. First, it is recommended to click Clear data (or Clear cache) to reset all temporary files and login settings. Only after this press Delete. This ensures that there are no “junk” files left on the device.
Deleting the application does not cancel the subscription! First, cancel the payment in Google Play or from the operator, and only then remove the software from the phone.
If the application is system and is not deleted in the standard way (the “Delete” button is inactive), you can use the function Disable. This will hide the app from the menu and stop it from running, although the files will remain on the system. To completely remove system applications, superuser rights are required (Root), which is not recommended for ordinary users for security reasons.
Refund for erroneous debit
If the money has already been debited, and you did not plan to renew the subscription, you can try to issue return. Google Play allows you to return funds for purchases made less than 48 hours ago, provided that you did not have time to actively use the content. To do this, you need to go to your order history.
Follow the link play.google.com/store/account via a browser on your phone or computer. Find the required payment in the “Order History” list. Click on the button Report a problem or Request a refund. Select a reason, for example, “I did not want to renew my subscription” or “The charge was accidental.”
Describe the situation briefly and clearly. Indicate that you are the owner of the device Samsung and the unsubscribe was made immediately after the write-off was detected. The decision is made automatically or by the support service within a few days. If the return is approved, the money will be returned to the card or phone balance.
- 🕒 Refunds are possible only within 48 hours from the date of debiting.
- 💳 Funds are returned in the same way the payment was made.
- 📞 If Google refused, try writing to Yandex support via the feedback form communications.
⚠️ Attention: Frequent requests for refunds may block the ability to make purchases on Google Play. Use this option only in truly controversial situations.
Frequent problems and their solutions
Sometimes users encounter technical difficulties when trying to disable the service. For example, the cancel button may be grayed out, or the application may throw a network error. In such cases, first of all, check the stability of the Internet connection on your Samsung. Try switching from Wi-Fi to mobile data or vice versa.
If the problem is in the application cache Google Play, go to Settings → Applications → Google Play Store → Storage and press Clear cache. After that, restart your phone and try to cancel your subscription again. This often solves the problem of frozen interfaces.
It is also worth checking if you have multiple Google accounts on the device. The subscription could have been issued to a second, rarely used account. Switch to other profiles in the app store and check the subscriptions section in each of them.
In rare cases, the service itself sets a cancellation block due to suspicious activity. Then the only option is to contact technical support Yandex or your bank to block recurring payments at the card level.
What is a recurring payment?
This is an automatic regular debiting of funds from the card based on your previously given consent. The bank may block such payments at the request of the client if the service refuses to cancel the subscription itself.
FAQ: Frequently asked questions
Will access to films be lost immediately after cancellation?
No, access to premium content will remain until the end of the paid period. If you cancel your subscription in the middle of the month, you will be able to watch movies in HD quality and without wasting water until the next scheduled cancellation date.
Is it possible to restore your subscription after cancellation?
Yes, you can sign up for a new subscription at any time. However, the terms of the promotion (for example, a long free trial period) may no longer apply to your account, since they are usually provided only to new users.
Will you receive advertising after canceling Kinopoisk?
Yes, after the end of the paid period you will become a regular user. This means that before watching movies and TV series, an advertising block will be played, and the quality of the video may be limited.
How to find out exactly when the money will be debited for the last time?
The exact end date of access is indicated in the “Subscriptions” section of Google Play or in your Yandex personal account. Typically, access is closed at 23:59 local time on the specified date.
Does deleting a Google account affect your subscription?
Deleting an account from your phone does not cancel your subscription if it is active. The subscription is linked to an account on Google servers. To avoid charges, you need to cancel the service in the settings, and not just leave your profile.