Modern smartphone users often face a situation where, after a trial period, funds for watching online cinemas begin to be debited from the balance of the mobile operator. Owners of devices based on Androidusing services Beelineare no exception. Auto-renewal subscriptions Ivi can be an unpleasant surprise if you forgot about the end date of free access or simply stopped using the service. It is important to understand that the management of a subscription linked to a phone number occurs not only within the cinema application itself, but also through the services of the telecom operator.
The procedure for canceling the service may vary depending on how exactly the subscription was activated: through a direct SMS message, in in the operator’s personal account or through Google Play with a Beeline card linked. Write-off for digital services often happens automatically, and to stop payments you need to perform a number of specific actions in the interface of your smartphone. Ignoring these steps can lead to regular loss of money from the main account.
In this article we will analyze in detail all the available methods that allow you to break the connection between your account and the service Ivi. We will look at standard means of disabling through the operator's mobile application, alternative methods through USSD commands and manual management of subscriptions in the system Android. We will also pay attention to the nuances of refunding funds and preventing reconnection.
Checking the active status of the subscription
Before taking active steps to disconnect, you need to make sure that the service is really active and the charges are made exactly for Ivi. Users often confuse paid options or forget about previously connected services. The first step will be a detailed analysis of incoming messages and spending history. Carefully study the SMS from Beeline short numbers, it usually contains the name of the service and cost.
For more accurate diagnostics, use the operator’s official application. It provides transparent statistics of all connected options. Go to the tariff or services section, where active products are displayed. If mobile subscription a cinema is active, it will be marked with the corresponding status “Connected” or “Active”.
⚠️ Attention: If you see charges, but the service is not displayed in the Beeline application, check your payment history in Google Play. It is possible that the subscription was made through an application store with a phone account linked, and not directly through the operator.
It is also worth checking your personal account balance. A sharp decrease in the amount immediately after the expected renewal date is a sure sign of an automatic payment. Make sure that there are funds on the balance, otherwise if the balance is negative, the service may be blocked, but the debt will remain and will have to be repaid for further communication.
Disconnection through the My Beeline application
The most convenient and reliable way to manage services is to use the official application My Beeline. This method allows you to control all active services in one place without having to remember complex commands. The application interface is periodically updated, so the location of the buttons may change slightly, but the logic remains the same.
First, open the application on your Androidsmartphone and log in. On the main screen, find the section responsible for your current tariff or additional services. It is often called "Services", "Options" or "Store". In the list of active options, find Ivi Premium or “Ivy without subscription.”
Click on the name of the service to reveal a detailed description. The window that opens should contain a “Disable” or “Remove” button. The system may offer you to keep your subscription at a discount or extend the trial period - in this case, you need to be careful and choose to confirm the refusal. The process may take a few seconds, after which you will receive a confirmation SMS.
☑️ Disabling algorithm in the application
If the disable button is inactive or missing, this may mean that the subscription was not issued directly through the operator, but through a third-party service. In this case, proceed to the next sections of the instructions. Also remember that after disconnecting, access to the content will remain until the end of the paid period.
Using USSD commands and settings menu
For those who prefer not to use the mobile data or application, there are universal ones USSD commands. They work even when there is no network access, requiring only a cellular signal. Commands allow you to quickly manage basic services, but for complex subscriptions they may be less informative than the graphical interface.
Dial the command *110*099# or *110*46# on the phone keyboard (commands may vary depending on the region and the current menu of Beeline services). In the navigation menu that opens, select the item related to entertainment services or subscriptions. Find in the list Ivi and select the disable option.
Dial *110*099# and press the call button
Select "My subscriptions"
Find "Ivy" -> Disable
An alternative option is to use the settings menu of the phone itself. In the "Applications" section, find Beeline or Google Play services. However, it is impossible to directly control the operator subscription from here; you can only deny the application access to the network, which will stop the work, but will not cancel the debiting of money. Therefore, USSD or the application are the only correct ways.
⚠️ Attention: USSD codes can be changed by the telecom operator. If standard combinations do not work, use the command
*110*10#to call the main menu of services, where you can find the current subscription management item.
Managing subscriptions in Google Play on Android
A frequent cause of confusion is the method of subscribing. If you activated Ivi via Google Play, even choosing to pay from your phone balance, management occurs through your Google account and not through the Beeline menu. In this case, disabling the operator's application will not work, since the contract is concluded with the application store.
Open the application Google Play Market on your device. Click on the profile icon in the upper right corner of the screen. Select "Payments and Subscriptions" from the drop-down menu, and then go to the "Subscriptions" section. A complete list of all active recurring payments is displayed here.
Find in the list Ivi. Click on it and select the “Cancel subscription” button. The system will ask you to provide a reason and may try to deter you by offering a discount. Confirm cancellation. After this, you will receive a notification that the subscription will be valid until the end of the paid period.
- 📱 Open the Google Play Store.
- 👤 Click on the profile avatar.
- 💳 Select “Payments and subscriptions” → “Subscriptions.”
- 🚫 Find Ivi and click “Cancel subscription.”
What to do if the subscription is not on Google Play?
If the subscription is not found on Google Play, it means that it was issued directly through the operator (Beeline) or through the Ivi website with a card linked. In the case of Beeline, use the operator’s application or USSD codes described above.
Personal account on the website and contact support
If mobile methods seem inconvenient, you can use the full version of your personal account on the operator’s official website. This method is especially convenient if you don’t have a smartphone with a SIM card at hand, but you have a computer or tablet. The functionality of the web version is often more expanded compared to the mobile application.
Go to the operator’s website and log into your personal account using your phone number and password (or code from SMS). Go to Services or Subscriptions. Here you will see details of all connected options. Find the service online cinema and click the deactivation button. The site also allows you to set up auto-banning of paid subscriptions to avoid similar situations in the future.
In case of technical errors, when the system writes “Service not found” or “Unable to perform operation”, the only way out is to contact support. Operators have access to internal systems and can forcibly disable the service or redirect the request to the technical department.
| Method of contact | Number / Contact | Operating mode | Features |
|---|---|---|---|
| Mobile call | 0611 |
Round the clock | Free from a Beeline number |
| Call from another | +7 903 611-11-11 |
Round the clock | Paid according to the operator's tariff |
| Chat in the application | Section "Help" | Round the clock | Internet required |
| Social networks | Official groups | From 9:00 to 21:00 | Authorization required |
When talking with the operator, clearly formulate your request: “Please disable Ivy’s subscription and return the money for the last period if the charge was erroneous.” Write down the application number or operator's name to control execution.
Refund of funds and blocking of payments
The issue of refund is one of the most pressing. Telecom operators and services rarely refund funds for an already used subscription period, unless there was a technical error or double charge. However, it’s worth a try, especially if a little time has passed since the debit.
To initiate a refund, write a statement in the support chat or call the operator. Indicate that the service was activated by accident or by a child, and you did not have time to use it. Loyalty Policy Sometimes it allows you to return funds in the form of bonuses to your account or real money, but this is considered on an individual basis.
Save screenshots of all transactions and correspondence with support. If the issue is not resolved, this evidence may be needed for a complaint to higher authorities or Rospotrebnadzor.
To protect yourself in the future, set up a ban on paid subscriptions. In the application My Beeline find the “Parental Control” or “Banning Subscriptions” service. Activating this function will prevent accidental connection of paid content via SMS or phone menu.
⚠️ Attention: Refund conditions are governed by the user agreement of the Ivi service and the rules of the telecom operator. In most cases, money for the used trial period or month is not returned unless you cancel the service before it is written off.
Frequently asked questions (FAQ)
Is it possible to disable an Evie subscription via SMS?
The direct deactivation command via one SMS often does not work or requires confirmation. It's better to use USSD codes or an app. However, some SMS from Beeline may contain a link to manage your subscription - check incoming messages carefully.
Are money written off after disconnection?
After successful disconnection, new debits will not be made. However, access to the service will remain until the end of the already paid period. If the money was debited after the deactivation date, this is a reason to contact support.
What to do if the Beeline application does not show the subscription?
This means that the subscription was not issued through the operator, but through Google Play or the AppStore with a card linked, or through the Ivi website. Check your subscription history in the appropriate app store.
How to prohibit all paid subscriptions to Beeline?
The My Beeline application has a “Parental Control” or “Banning Purchases” service. Activating it blocks the ability to connect paid content from your phone account.
Will disabling the subscription work if I delete the application?
No, deleting the Ivi application from the phone does not cancel the subscription. The payment is linked to your account and phone number. It is necessary to disable the service through the subscription management menu.
The fastest way to disable it is through the My Beeline application, but if the subscription was purchased through Google, you need to manage it exclusively in the Google account settings.