Facing a situation where money for the services of a telecom operator is debited without your knowledge or desire is extremely unpleasant. Often, MTS subscribers discover that a paid subscription to an online cinema has been issued to their number, although they did not plan to buy it. This can happen due to accidentally clicking on an advertising banner or activating a bonus period that automatically switches to paid mode. For owners of smartphones based on Ivi, although they had no plans to buy it. This can happen due to accidentally clicking on an advertising banner or activating a bonus period that automatically switches to paid mode. For owners of smartphones based on Android there are several reliable ways to break this contract.
The first and most obvious step is to contact the telecom operator directly, since MTS is the payment agent in this connection. Disabling the service through operator channels ensures that charges will stop in the next billing cycle. However, if you activated your subscription through Google Play or an Apple ID linked to your phone, the procedure may be different. It is important to understand where exactly the contract was concluded in order to choose the right path to solve the problem.
In this article we will analyze in detail all the available methods of disabling the service. We will look at working with your personal account, USSD commands, settings of the application itself and interaction with technical support. By following these steps, you can not only stop future payments, but also deal with possible debts or refunds.
Checking the connection status through your MTS Personal Account
The most transparent way to find out whether your subscription is active and to manage it is to use the operator’s official application or the web version of your personal account. Log in using your phone number and code from SMS. In the main menu, find the section responsible for your services and subscriptions. It is usually called “Services”, “My Subscriptions” or “Entertainment”.
Inside this section you will see a list of all active paid options. Find the logo or name ivi.ruin the list. If your subscription status shows as "Active" or "Connected", there should be a control button nearby. By clicking on it, you can see the date of the next debit and the tariff plan. The interface may differ slightly depending on the version of the application My MTS.
To disable it, simply click the “Disable” button or switch the toggle switch to the inactive state. The system will ask you to confirm the action to avoid accidental clicks. Once confirmed, the status will change to Disabled or Archived. Remember that access to content may remain until the end of the paid period, even if you have turned off auto-renewal right now.
⚠️ Attention: The MTS personal account interface is updated regularly. If you do not find the disable button right away, use the search by section or contact the chatbot inside the application by entering the request “Disable Ivy.”
Using USSD commands and voice menu
If you do not have access to the Internet or the application is not working correctly, you can use the good old USSD requests. This method works on any phone, even push-button, and does not require mobile data. To manage content subscriptions, MTS uses a single command that opens a voice menu or a text list of services.
Dial the command on the phone keyboard *152*2# and press the call button. A menu will appear on the screen with a list of connected entertainment services. You will need to select the number corresponding to the cinema Iviand confirm the disconnection. In some cases, the system may redirect you to a voice assistant, which will dictate a list of services and ask you to confirm deactivation by pressing a certain number.
There is also a universal command for disabling all paid subscriptions at once, but you need to use it with caution so as not to lose other useful services. The *152*0037# command is often used to manage content. After sending the request, you will receive an SMS notification that the operation was successful. Save this message as proof of your actions.
Before entering USSD commands, make sure that your account balance is positive, otherwise the request may not go through the operator's network.
Disabling auto-renewal via Google Play on Android
Often users forget that the subscription could not be issued directly from the operator, but through the store applications Google Play, with linking a card or MTS account. In this case, disconnection through the operator may not work, since the payment is initiated by the store. You need to go to the settings of your Google account.
Open the application Play Market on your smartphone. Click on the profile icon in the upper right corner of the screen. Select "Payments and Subscriptions" from the drop-down menu, and then go to the "Subscriptions" section. A list of all services for which automatic renewal is configured will be displayed here.
Find it in the list ivi and click on it. You will see the tariff details and the next payment date. At the bottom of the screen there will be a large “Cancel Subscription” button. The system may try to deter you by offering a pause or a discount, but if your goal is a complete refusal, feel free to click “Cancel” and confirm your choice in the next window. This action will stop future write-offs.
| Disablement method | Where performed | Effective speed | Risk of error |
|---|---|---|---|
| MTS Personal Account | Application / Website | Instant | Low |
| USSD command | Phone book | 1-5 minutes | Medium |
| Google Play | Phone settings | Until end of period | Low |
| Call operator | Voice communication | Depends on the operator | Low |
Contacting MTS support service
If automatic methods do not help or you encounter a technical error, the most reliable option is a live dialogue with a company employee. Call the toll-free number 0890 from an MTS phone or 8 800 250 0890 from any other phone. Be prepared for the fact that you will have to go through identification using your passport data or code word.
Inform the operator that you want to disable your online movie subscription. Clearly name the service Iviso that the specialist does not disable something else for you. Ask to confirm that auto-renewal has been removed and there will be no more hidden fees. The operator can also check the connection history and tell you exactly when the service was activated.
If the money was debited recently and you did not use the service, you can try to request a refund. The operator will create a request to the financial department. The chances of success depend on the specific situation and the loyalty of the operator, but it’s worth a try, especially if no more than 24 hours have passed since the debit. Record your application number.
⚠️ Attention: When calling support, write down the operator's name and call time. This will be useful if the problem with write-offs recurs and you have to write an official complaint.
☑️ Algorithm of actions when writing off
Manage subscription inside the Evie application
Sometimes the problem lies in the settings the streaming service itself. Go to the application ivi on your Android device. Go to the user's profile by clicking on the person icon or avatar. In the “My Subscription” or “Payment” section you should see the current status.
If the subscription is active, the tariff and expiration date will be indicated there. Often in the same section there is a button for managing the payment method. Make sure that your account is not linked to an MTS card with a direct payment function, which allows you to write off funds in one click. Removing a linked card from your profile settings Ivy can prevent accidental purchases in the future.
It is worth noting that deleting the application itself from the phone does not cancel the subscription. Payments will continue because the contract is with the server and not with the installed app file. Therefore, first complete the disconnection procedure through one of the methods described above, and only then, if you no longer need the service, delete the application through the Android settings.
What to do if the disable button is inactive?
If in the Ivy application or Personal Account the disable button is gray or not is pressed, this may indicate a technical glitch or an pending transaction. Try logging out and logging in again, or updating the application to the latest version. If this does not help, only a call to the operator will forcefully solve the problem.
Refund of funds and prevention of reconnection
The issue of refund is of concern to many users who have discovered an unauthorized debit. MTS and Ivi have regulations according to which a refund is possible if the service has not been used. If you watched movies after connecting, it will be almost impossible to get your money back. However, if the write-off occurred and you immediately turned off the service, there are chances.
To request a return, write to the support chat in the “My MTS” application or on the official website. Attach screenshots of charges and confirmation of deactivation. Indicate that the connection was accidental or as a result of misrepresentation (for example, a hidden check mark in an advertisement). Review of the application may take up to 30 days.
To avoid re-connection, be careful when participating in operator promotions. Often the phrase “first month free” implies automatic renewal on a paid basis. Read the fine print of the terms and conditions carefully. It is also recommended to set payment limits in the SIM card settings or use virtual cards with a limited balance for subscriptions.
The main safety rule: regularly checking the details of expenses in the operator’s personal account helps to identify unnoticeable charges at an early stage.
Is it possible to disable Ivie if the phone balance is negative?
Yes, you can disable your subscription even with a negative balance. USSD commands and logging into your personal account work regardless of your account status, since these are service operations. However, if there is a debt on the account for the subscription itself, it will still have to be repaid in order to completely close the contract.
How long does access last after disconnection?
Usually access to content remains until the end of the paid period. If you turned off auto-renewal today and paid a month in advance, you will be able to watch movies for another 25-29 days. There will be no re-write-off next month.
What to do if money is written off after a shutdown?
If write-offs continue after confirmation of the shutdown, immediately contact MTS support asking for clarification. This could be a technical billing delay or error. As a last resort, write a claim for the return of erroneously withheld funds.
Does disabling an Ivy subscription affect other MTS services?
No, disabling a specific content service does not affect the operation of the main connection, the Internet or other service packages. You can safely disable individual options without fear for the operation of the main tariff plan.