Many users are faced with a situation where charges unexpectedly appear on their mobile account for services that they stopped using or did not even activate on their own. Often the reason is automatic renewal the trial period of a popular online cinema. To save your budget, you need to know how to deactivate the service on your smartphone correctly and for free.
The deactivation process may vary depending on the method in which the subscription was issued: through a Google Play account, via SMS or through the telecom operator’s website. In this article, we will analyze in detail all possible scenarios so that you can choose the appropriate action algorithm for your device.
It is important to understand that simply deleting the application from the phone is not enough - this will not terminate the contract and will not stop the debiting of funds. You will need to perform a number of specific actions in the system settings or personal account to completely deactivate the service.
Checking the active status of the subscription
Before taking decisive action, you need to make sure that the service is really active and the money is written off for it. Often users confuse the services of different providers or forget about old bindings. To get started, go to Settings your smartphone and find the section Google.
Inside the Google menu, select Google account management, and then go to the Payments and subscriptionstab. This is where all information about your current and past transactions is stored. If you see in the list More.tv or Sea TV with the status "Active", then the problem is solved through this interface.
⚠️ Attention: If you did not find the service you were looking for in the list of Google Play subscriptions, this means that the payment was made directly through a telecom operator (MTS, Beeline, Megafon, Tele2) or through third-party payment systems. In this case, the disconnection methods will differ.
Pay attention to the date of the next payment. If there are less than 24 hours left before debiting, the cancellation may not take effect until payment is made. In this case, you should use faster methods, for example, USSD requests.
Disable via Google Play settings
The most common way to activate premium access to content on Android is to use a Google account. This method is convenient because management occurs centrally, without the need to remember separate passwords for the service. To cancel your subscription, open the application Google Play Store on your device.
Click on your profile icon in the upper right corner of the screen. In the menu that opens, select Payments and subscriptions, and then go to the Subscriptionssection. A complete list of all services linked to your account will be displayed here.
Find in the list MORE.TV and click on it. You will see a page with subscription details, where the payment frequency and amount will be indicated. At the bottom of the screen or in the menu (three dots) there should be a button Cancel subscription.
The system will offer you several options: pause the subscription or cancel it completely. Select cancel. Google may try several times to keep you by offering discounts or extending the free period, but if your goal is to stop charges completely, insist on your choice.
☑️ Cancellation algorithm in Google Play
After confirming the cancellation, you should receive an email to the email address associated with your account. Save this letter as proof of your actions in case a write-off does occur.
Manage your subscription through your More TV Personal Account
If you registered on the service website or entered the application MORE.TV using an email and password, you can manage your subscription through your personal account on the official portal. This method is especially relevant if you cannot find a subscription on Google Play.
Go to the official website of the service through a browser on your phone or computer. Log in using your details. The user profile usually has a section My subscriptions or Tariffs. The current status and payment history are displayed here.
To disable, find the button Management or Change tariff. In some cases, the system may hide the cancel button, offering only a tariff change. Carefully look for small text with a link “Refuse to renew” or “Close subscription”.
| Login method | Where to look for the button | Difficulty |
|---|---|---|
| Via Google | Google account settings | Low |
| Via email | Personal account on the website | Medium |
| Through the operator | Operator's personal account | High |
Site interfaces are frequently updated, and the location of the buttons may change. If you can't find the item you're looking for, use the page search (Find on Page function in your browser) and enter the word "cancel" or "subscribe".
What to do if the cancel button is inactive?
Sometimes the cancel button turns gray or disappears if the subscription has already been canceled earlier in the cycle, or if there is a technical error on the side server. In this case, try logging out of your account and logging in again, or use incognito mode.
Disabling a subscription through a telecom operator
Very often, users subscribe to mobile account, agreeing to be charged via a pop-up window or a reply SMS. In this case, Google Play is not an intermediary, and you need to disable the service through the operator (MTS, Beeline, Megafon, Tele2).
Each operator has its own USSD codes or short numbers for managing paid services. For example, for MTS the command *111*158# or going to the "My Subscriptions" section in the "My MTS" application is often used. For Beeline, this can be a command *110*0887#.
The most universal way is to log into the application of your telecom operator. Find the section called "Services", "Options" or "My Subscriptions". There will be a list of all active paid services, including MORE.TV.
Select the unnecessary option and click "Disable". Confirm the action with the code from SMS, if required. After this, write-offs should stop in the next billing cycle.
⚠️ Attention: Tariff conditions and access codes may be changed by telecom operators without prior notice. Current commands can always be found in the official application of your operator or on its website in the help section.
If you cannot disable it through the app, call the operator's support service. The operator is obliged to provide information about all connected paid options and help with their deactivation.
Save screenshots of confirmation of deactivating the subscription with the operator or in the bank application. This will help you quickly return the money in case of an erroneous repeated debit.
Using USSD commands and SMS for quick cancellation
There are universal commands that help manage subscriptions directly from your phone, without access to the Internet. This is especially useful if you have run out of traffic or are in an area of poor coverage.
Try typing the command *152# (for MTS) or similar for your operator to get to the menu of paid services. Follow the instructions in the voice menu or text prompts on the screen.
You can also send an SMS with the text OFF or STOP to the short number from which the debit notification came. However, this method does not work with all services and requires care, since the response SMS may also be paid.
For more accurate diagnostics, you can use the command *100# (or another specific to your region) to check the balance and recent transactions. This will help make sure that the subscription is really no longer active.
Examples of commands for checking (may change):MTS: *152# or My MTS application
Beeline: *110*0887# or My Beeline application
Megafon: *579# or Megafon application
Tele2: *153# or My Tele2 application
Remember that Sending SMS to short numbers may be paid, so carefully read the tariff conditions before sending messages to disable.
Refunds and solving problems with write-offs
If the money has already been written off and you have not used the service, you can try to return the funds. Google Play allows you to request a refund within 48 hours after purchase if you did not have time to watch the content.
To do this, follow the link play.google.com/store/account in the "Order History" section. Locate the transaction MORE.TV and select "Report a Problem" then "Request a Refund." Describe the situation honestly: for example, “a child subscribed without my knowledge.”
If a refund through Google is not possible, write to support for the service itself MORE.TV. Contact information is usually in the "Help" section of the website. Indicate the phone number, date of debit and amount.
- 📞 Call Google support at the phone number specified in the help if the online form does not work.
- 📧 Write a formal complaint to the email of the cinema support service.
- 💳 Contact the issuing bank your card to block repeated charges (chargeback).
Banks often accommodate customers halfway in matters of unauthorized charges, especially if you declare blocking the card and issuing a new one with a different CVV code.
The fastest way to stop charges is not to look for a button in the application, but to block the card from which the payment is made and issue a new one. This is guaranteed to interrupt autopayment.
Frequently asked questions (FAQ)
Is it possible to disable a More TV subscription by simply deleting the application?
No, deleting the application from the phone does not cancel the subscription. The agreement with the service or telecom operator continues to be valid, and money will be debited automatically. You must complete the cancellation procedure through your account or personal account settings.
Will I get my money back if I cancel my subscription in the middle of the month?
Usually, if you cancel your subscription, access to the content will remain until the end of the paid period. Money for unused time, as a rule, is not refunded unless you issue a refund within 48 hours through Google Play or prove a billing error.
How can you find out which card or account is being debited from?
Check your transaction history in your bank's app. The transaction description often specifies the recipient (for example, "More.tv", "Google Play" or "Mobile content"). You can also find this information in the "Payments and Subscriptions" section of your Google account.
What to do if after disconnecting the money is still written off?
Take a screenshot of the cancellation confirmation with the date. Then contact the service support team with a request to return the funds, attaching proof. If there is no answer, write a statement to the bank about disagreement with the operation (chargeback).