Funds for renewing a Kion subscription after the end of the trial period on an Android device are charged automatically if the user has not disabled auto-payment in the Google Play settings or in the service’s personal account.
There are several main connection scenarios: through the app store Google Play, directly through the operator’s official website or using the USSD command from a SIM card MTS. In each of these cases, the shutdown mechanism will be different, and trying to stop write-offs through the wrong interface will not work. It is important to accurately determine the source of payment in order to correctly manage your account.
In this guide, we will examine in detail all possible methods for disabling auto-renewal. You will learn where to look for hidden settings on your phone, how to manage services through your personal account, and what to do if standard methods do not work. Follow the instructions carefully to avoid unnecessary financial losses.
Determining the method of connecting the subscription
Before you start canceling the service, you need to find out through which channel the subscription was issued. This is a critically important stage, since the billing period is managed exactly where the contract was concluded. Most often, users connect the service through the store Google Play, as this is the easiest payment method for owners of Android smartphones.
If you do not remember the moment of connection, check the transaction history in the banking application. The purpose of payment usually indicates an intermediary: Google Services, MTS or direct gateway Kion.ru. This information will tell you in which section of the settings or on which website you need to look for the cancel button.
It is also worth paying attention to notifications that come by email or SMS. Emails from the service often contain a direct link to managing your subscription. Ignoring this step may result in you trying to disable the service in the site’s personal account, while the money is written off by the app store.
⚠️ Attention: If you subscribed through third-party aggregators or promotional sites of partners, the deactivation interface may be located in the personal account of a specific partner, and not in the Kion application.
For accurate diagnostics source of the debit, you can use the following table, comparing the characteristics of the payment with the deactivation method:
| Sign in the bank statement | Connection method | Where to disable |
|---|---|---|
| Google Play / Google Services | via an Android app | Google Settings Play |
| MTS / MTS Bank | Via phone balance | MTS personal account or USSD |
| KION / Kion.ru | Direct payment by card on the website | Profile on the website kion.ru |
| Apple iTunes (rarely on Android) | Through the Apple ecosystem | iOS subscription settings |
Canceling a subscription via Google Play on your phone
The most common scenario for Android users is payment through a Google account. In this case, all financial obligations are managed directly through the app store interface. You do not need to go to the cinema website; it is enough to have access to the Google account from which the payment was made.
Open the application Google Play Market on your smartphone. Click on the profile icon in the upper right corner of the screen. In the menu that opens, select Payments and subscriptions, and then go to the Subscriptionssection. Here you will see a list of all active services linked to your account.
Find it in the list KION and click on it. You will see the current subscription status and the date of the next debit. To stop auto-renewal, you must press the button Cancel subscription. The system may offer you a pause or an alternative tariff - feel free to ignore these offers if your goal is to completely cancel the service.
☑️ Check before canceling
After confirming the cancellation, you will receive a notification by email. Access to the content will remain until the end of the paid period, even if you turned off auto-renewal today. This is a standard practice of digital services, allowing you to finish watching films for which you have already paid.
If the “Cancel subscription” button is inactive or missing, it is possible that the subscription was not made through Google Play, but through a mobile operator or directly on the site. Check other sections of the instructions.
Managing your subscription through your personal account on the website
If the payment was made by credit card directly on the service portal, the subscription is managed through the user's personal account on the website kion.ru. This method is often used by those who watch content not only from their phones, but also from TVs or computers.
Go to the official website of the service and log in using your phone number or email address. After logging in, go to the profile section, which is usually indicated by a person icon or avatar in the corner of the screen. Find the tab My subscriptions or Tariffs.
This section displays the current status of your service package. To stop charges, find the auto-renew switch or the Refuse to renewbutton. The interface may change periodically, so carefully study the labels next to the control buttons.
Sometimes the system requires confirmation of the action via a code from SMS. This is a security measure to prevent accidental or unauthorized cancellation of services. Enter the code in the appropriate field to complete the procedure.
⚠️ Attention: The personal account interface can be updated by developers. If you do not see the cancel button, try using the mobile version of the site or contact technical support.
What to do if the cancel button does not work?
If the site interface does not respond to clicks or displays an error, try clearing your browser cache or logging into your personal account from another device (for example, from a computer instead of a phone). This often solves problems with displaying controls.
Disabling services through the MTS telecom operator
Since the service is KION integrated with the operator's ecosystem MTS, many users connect a subscription through their phone balance. In this case, the service is managed through the telecom operator’s tools, and not through the interface of the cinema itself.
The fastest way to disable a subscription is to use the USSD command. Dial *152*2# on your phone and press the call button. In the menu that opens, follow the instructions to manage content subscriptions. Select the option to disable specific services or all entertainment packages.
An alternative option is to use a mobile application My MTS. Go to the Services -> Entertainment or Subscriptionssection. There you will see a list of active paid options. Click on the Kion subscription and select the action Disable.
- 📱 Use the "My MTS" application to visually manage all services.
- 💸 Check your phone balance to make sure that the charges have stopped.
- 📞 Call 0890 to consult with the operator if you can’t turn it off yourself.
Remember that when paying from a phone account the money is debited instantly when the renewal is activated. Therefore, it is important to disable the service in advance, before the new billing date.
Refunds and solving problems with write-offs
Sometimes users want not only to cancel the subscription, but also to return the money for the last payment, which occurred automatically. The return policy in digital services is strict, but in some cases you can get compensation, especially if the write-off occurred recently and you did not use the content.
To return funds via Google Play you must contact the store support service. Go to page history.google.com, find the Kion transaction and click Report a problem. Select the option “I did not want to buy this product” or “The purchase was made by accident.”
If the payment was made through an operator, a refund is more difficult. You will have to write a statement to MTS support or call them, explaining the situation. The chances of success depend on the loyalty of the operator and the time that has passed since the debit.
Refunds are possible only within a short time after the debit (usually up to 48 hours) and provided that you did not watch the content in the new paid period.
In case of technical errors, when the subscription is disabled, but money continues to be debited, you must save all receipts and screenshots. This evidence will be needed to contact the bank with a request to cancel the transaction (chargeback) or contact the service support team.
Frequently asked questions (FAQ)
Will access to films continue after canceling the subscription?
Yes, access to the content will remain until the end of the current paid period. You will be able to watch films and TV series until the date indicated as the next write-off date. After this date, access will be closed automatically.
Can I cancel my subscription if I deleted the Kion application?
No, deleting the application from the phone does not cancel the subscription. The payment obligation is tied to your account (Google, MTS or mail), and not to the presence of the app on the device. You must complete the cancellation procedure through your store settings or your personal account.
What should I do if I don’t remember the password for my Google account?
You need to restore access to your account through the password reset procedure on the Google login page. It is impossible to manage subscriptions without access to your account. If you can't restore your account, contact Google support with your payment details from your bank.
Will I be charged for the next month if I cancel today?
No, if I successfully cancel auto-renewal, the next charge will not occur. You only pay for the period that has already begun. The system does not have the right to write off funds for future periods after your command to cancel.
Now you know all the nuances of how to cancel a kion subscription on Android and other platforms. The main thing is to act through the channel through which the payment was made, and to do this in advance of the date of the new debit. This will save your money and nerves.