Subscription to Premier (previously - Okko) allows you to watch movies, TV series and broadcasts on any device, but sometimes users decide to turn it off. The reasons are different: from the desire to save money to switching to another service. However, the process of canceling a subscription to Android is not always obvious - especially if you issued it through Google Play, a bank card or directly on the website Premier.

In this article we will examine all current methods of canceling a Premier subscription on smartphones and tablets with Androidincluding nuances with auto-renewal, refunds and typical errors. You'll learn how to check active subscriptions, where to look for hidden settings, and what to do if money continues to be debited after cancellation. The instructions are suitable for all versions Android (from 8.0 to 14) and any smartphone models - from Samsung Galaxy to Xiaomi Redmi.

1. How to check active Premier subscriptions on Android

Before canceling your subscription, make sure it is actually active. Users often confuse the trial period with a paid subscription or forget about auto-renewal. You can check the status in three ways:

  • 📱 Through Google Play: open the application Play Market, tap on the avatar in the upper right corner → Payments and subscriptions → Subscriptions. In the list, find Premier (or Okko).
  • 🌐 On the Premier website: go to personal account (via browser) and check the section My subscriptions.
  • 💳 For banking transactions: in your mobile bank or card statement, look for regular debits from OOO "Premier" or Google *Premier.

If the subscription is not available in Google Play, but the money is debited, you probably issued it directly on the website Premier. In case, cancellation via Play Market will not work!

📊 Where do you usually subscribe?
Through Google Play
On the service website
On mobile application
Through a bank card directly

2. Canceling a Premier subscription via Google Play

Most users Android subscribe Premier via Google Play - this is convenient, but not always transparent. To cancel auto-renewal:

  1. Open the application Google Play Store.
  2. Tap on the profile icon in the upper right corner.
  3. Select Payments and subscriptions → Subscriptions.
  4. Find Premier (or Okko) in the list and tap on it.
  5. Click Cancel subscription and confirm the action.

After cancellation you will see a notification: "Subscription is active until [date]). This means that access to the content will remain until the end of the paid period, but auto-renewal is disabled. Important: if you canceled your subscription in the middle of the month, money for the current period not will return!

Find Premier in the list of Google Play subscriptions|Click "Cancel subscription"|Confirm the action in the pop-up window|Make sure that the status has changed to "Active until [date]"

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⚠️ Attention: If there are no buttons, you may be logged into the wrong account Cancel subscription no - you may be logged into the wrong account Google. Check your email in the upper right corner Play Market.

3. Canceling a subscription on the Premier website

If you subscribed directly to website Premier.one (for example, through a bank card or SberPay), cancellation via Google Play will not work. In this case:

  1. Go to premier.one and log in.
  2. Open the section Profile (person icon in the upper right corner).
  3. Select My subscriptions.
  4. Find an active subscription and click Manage → Cancel auto-renewal.
  5. Confirm cancellation by SMS or email (if required).

On the website Premier you can also pause subscribe for 1-3 months (the function is not always available). This is convenient if you temporarily do not use the service, but do not want to lose your browsing history.

Organization method Where to cancel Refund
Through Google Play Play Market → Subscriptions No (access until the end of the period)
On the Premier website premier.one → Profile → Subscriptions No (except technical failures)
Through the bank (recurrent) Personal account of the bank or Premier According to the rules of the bank
⚠️ Attention: If you subscribed through recurring payment of the bank (for example, Tinkoff or Sberbank), you need to cancel the auto payment in your personal bank account. Otherwise, write-offs will continue!

4. What to do if the subscription is not cancelled

Sometimes users encounter errors when canceling Premier. Let's look at typical problems and solutions:

  • 🔄 The "Cancel" button is inactive: check that you are logged into the correct account Google or Premier. If you subscribed to another email, log in under it.
  • 💰 Money continues to be debited: this may be due to double subscription (for example, through Play Market and the site at the same time). Check both sources.
  • ⏳ Status is not updating: sometimes changes take effect with a delay of up to 24 hours. Wait or contact support.
  • 📵 Premier application does not open: clear the cache (Settings → Applications → Premier → Memory → Clear cache) or reinstall it.

If the problem cannot be solved, write to support Premier via the feedback form on the website or chat in the application. Attach screenshots of the error and indicate:

  • Email you subscribed to;
  • Date of last charge;
  • Payment method (Google Play, bank card, etc.).
How to contact support Premier

Write to the chat in the application (section "Help") or through the form on the website premier.one/support. Average response time is 1–3 hours. In difficult cases, they may be asked to confirm your identity (passport scan or photo of a card with private details).

5. Refund for Premier: is it possible?

By default, Premier does not refund funds for the unused subscription period, but there are exceptions:

  • 🔙 Technical failure: if the charge was made twice or without your consent, you can request a refund through support. Attach your card statement.
  • 📱 Subscription via Google Play: in rare cases Google goes forward and returns the money if the subscription was activated by mistake (for example, by a child). To do this, you need to write to Google support.
  • 🛑 Fraud: if the subscription was issued without your knowledge (for example, through a phishing site), immediately block the card and contact the bank.

To increase the chances of a refund:

  1. Take screenshots of errors or illegal charges.
  2. Write to support Premier and the bank (if payment was made through a card).
  3. Indicate that you want to return the funds by law "On the protection of consumer rights" (Article 32 - the right to refuse services).
💡

If you are refused a refund, try to challenge the payment through the bank. To do this, in your personal account, find the debit transaction, select “Dispute payment” and indicate the reason: “Unauthorized debit” or “Merchant error.”

6. How to avoid accidental subscriptions in the future

Many users complain that the subscription Premier activated on its own - for example, after a trial period or through advertising in the application. To prevent this from happening:

  • 🔒 Disable auto-renewal immediately after completing the trial period. Even if you plan to use the service, it is better to renew manually.
  • 📱 Set up purchase confirmation in Google Play: open Settings → Authentication → Authentication required for purchases and select For all purchases.
  • 👶 Use parental controlsif children use the phone. You can set a PIN code for purchases. Google Play You can set a PIN code for purchases.
  • 💳 Link a virtual card to pay for subscriptions. Many banks (for example Tinkoff or Sberbank) allow you to create a card with a limit or a one-time number.

Also check subscription history once every 1-2 months. To do this, go to Google Play to Profile → Payments and subscriptions → Transaction history. All payments, including hidden ones, are displayed there.

💡

Premier trial periods often automatically convert to a paid subscription. Always cancel auto-renewal 1-2 days before the end of the trial, even if you plan to continue using the service. This will avoid unexpected charges.

7. Alternatives to Premier: where to go after canceling

If you canceled Premier due to high prices or lack of content, consider alternative services. Here is a comparison of popular platforms:

Service Cost (month) Trial period Unique content
Kion from 199 ₽ 7 days Russian TV series, cartoons
Ivi from 179 ₽ 30 days Movies, TNT-Premier, Amediateka
Okko from 299 ₽ 14 days Foreign new products, 4K
Wink from 249 ₽ 7 days Sports, HBO, Disney

Before making a new subscription:

  • Check reviews about the service at Google Play or App Store.
  • Read conditions of the trial period - some services require linking a card.
  • Compare catalogs on sites Kinopoisk or Reelgood.

Frequently asked questions (FAQ)

Can I cancel my Premier subscription through my bank?

Yes, if you have subscribed recurring payment (automatic debit). To do this:

  1. Go to your bank's personal account (for example, Sberbank Online or Tinkoff).
  2. Find the section Autopayments or Regular payments.
  3. Cancel payment with the name Premier or Okko.

Please note: this will only cancel the charges, but not the subscription itself on the site Premier. Access to the content may remain until the end of the paid period.

What happens if you delete the Premier application?

Deleting the application does not cancel your subscription! Auto-renewal will continue to work, and the money will be debited. To completely stop payments, you need to cancel your subscription through Google Play or the website Premier.

Can I get a refund if I forgot to cancel my subscription?

The chances are slim, but you can try:

  1. Write to support Premier with a request for a refund, citing forgetfulness.
  2. If payment was made through Google Play, contact support Google indicating that the subscription was renewed by mistake.
  3. Dispute the payment with the bank (if no more than 30 days have passed).

In your response, indicate that you are ready to provide screenshots of correspondence with support.

How to cancel a Premier subscription to Smart TV?

If you have subscribed via Smart TV (for example, on Samsung or LG), cancellation occurs differently:

  1. On the remote control, press Home → Applications → Premier.
  2. Log in to your account (if will be required).
  3. Go to Settings → Manage subscription.
  4. Select Cancel auto-renewal.

If there is no such on TV options - cancel through the website Premier or Google Play (if the subscription is linked to an account Google).

Why is money written off after cancellation?

Probable reasons:

  • You canceled your subscription in the wrong service (for example, through Google Play, although it was issued on the website Premier).
  • Your two active subscriptions (for example, on different emails).
  • Bank or Google Play did not have time to process the request (wait 1-2 days).
  • Write-off completed before cancellation (money is written off at the beginning of the period).

Check your payment history at the bank and write to support Premier with details.