How to cancel a Yandex Music Plus subscription on Android: all methods and pitfalls

Paid subscription Yandex Music Plus opens access to millions of tracks without extra charges water, offline listening and exclusive playlists. But what if you decide to save money or switch to another service? Canceling a subscription via Android has its own nuances: depending on the payment method (via Google Playa bank card or mobile operator), the algorithm of actions will differ. Moreover, Yandex may continue to charge money even after canceling your Google Play subscription if it was purchased directly through the service.

In this article you will find up-to-date instructions for all scenarios: cancellation through the app Yandex Music, personal account on the website, Google Play Market and even through a telecom operator. We will also look at why sometimes a subscription is not canceled the first time, how to check the status of payments and what to do if money continues to be debited. We will pay special attention to hidden settings and typical user errors, due to which the process is delayed for weeks.

Why it is important to cancel your subscription correctly

Many users believe that it is enough to delete the application Yandex Music from your smartphone - and payments will stop automatically. This is a dangerous misconception! The subscription is not tied to the device, but to your Yandex account or Google account (if payment was made through Google Play). Even after uninstalling the application, charges will continue until you cancel the subscription manually.

Another common problem is double debiting. For example, if you first subscribed through Google Play, and then reactivated it directly in Yandex Music, then after canceling one of the payments, the second one may remain active. As a result, money will be debited from the card for both tariffs.

• 💸 Auto-renewal: The subscription is renewed automatically unless you disable this option in advance (usually 24 hours before the end of the current period).
• 📱 Account linking: Canceling on one device does not mean canceling on all. The subscription is valid for the entire Yandex/Google account.
• ⏳ Delay of charges: Sometimes payments are delayed by 1-3 days, which is why users mistakenly believe that the subscription has been cancelled.

Method 1: Cancellation through the Yandex Music application Android

The most obvious method is to use the application itself. However, there is a pitfall here: if the subscription was made through Google Playthen it will not be possible to cancel it through Yandex Music . This method only works for subscriptions paid directly through Yandex (by bank card, Yandex.Money or other method).

Instructions:

1. Open the application Yandex Music on your Androidsmartphone.
2. Tap on the profile icon in the upper right corner (or swipe right to open the side menu).
3. Select item My Plus (or Premiumif you have an older version of the application).
4. Scroll down to the block Manage subscription and click on it.
5. In the window that opens, find the button Cancel subscription (or Disable auto-renewal) and confirm the action.

After this, you will see a notification that the subscription will be valid until the end of the paid period, and then will be automatically disabled. Important: if you do not see the cancel button, then your subscription is linked to Google Play —proceed to the next method.

⚠️ Attention: If you use family subscription (Yandex Music Plus for 6 person), then canceling the main subscription will result in loss of access for all family members. Warn them in advance!

Method 2: Cancellation through Google Play Market

If the subscription was issued through Google Play (this can be seen from inscriptions Paid through Google in the settings Yandex Music), then you need to cancel it there. This method is universal for all subscriptions purchased through Play Market, including trial periods.

Step-by-step guide:

1. Open Google Play Store on your Androiddevice.
2. Tap on the profile icon in the upper right corner.
3. Select Payments and subscriptions → Subscriptions.
4. Find in the list Yandex Music Plus and tap on it.
5. Click Cancel subscription and confirm the action in the pop-up window.

After cancellation, you will receive a notification by email linked to Google account. The subscription will be active until the end of the paid period, but auto-renewal will be disabled. If there are no subscriptions in the list Yandex Music, then it was issued in a different way (see Method 1 or 3).

Payment method	Where to cancel	What happens after cancellation
Through Google Play	Play Market → Subscriptions	Access until the end of the period, auto-renewal is disabled
Bank card in Yandex	Yandex Music application or Yandex website	Access until the end of the period, then switch to a free tariff
Through a mobile operator	Operator’s personal account or USSD command	Debits will stop starting next month
Trial period	Depends on the activation method (Google Play or Yandex)	If you do not cancel, the paid period will begin

⚠️ Attention: If you deleted Google accountfrom which the subscription was issued, you will not be able to cancel it through Play Market . In this case, contact support Google with proof of payment (receipts or screenshots).

Method 3: Cancellation through the website Yandex (for direct payments)

If the subscription was paid for by a bank card, Yandex.Money or another way directly through Yandex, you can cancel it through the web version of the service. This method is also suitable for users who do not have access to a Androiddevice.

How to cancel:

1. Go to the site music.yandex.ru and log in.
2. Click on the avatar in the upper right corner and select My Plus.
3. In the block Manage subscription click Cancel.
4. In the window that opens, confirm the cancellation and indicate the reason (optional).

After this, you will receive an email associated with your account confirming the cancellation. If there is no cancel button on the site, check whether the subscription is linked to Google Play or a mobile operator.

What to do if there is no "Cancel subscription" button?

If there is no button, it means:

1) Subscription was made through Google Play - cancel in the Play Store.

2) The subscription was issued through an operator - see Method 4.

3) You have a family subscription, and you are not its owner (only the creator of the family can cancel).

4) The subscription has already been canceled earlier, but the period has not yet expired.

Method 4: Cancellation through a mobile operator

Some users subscribe Yandex Music Plus through a mobile operator (for example, MTS, Beeline, MegaFon or Tele2). In this case, the debit is from the phone balance, and the cancellation occurs through the operator’s personal account or USSD command.

Universal instructions:

1. Check through which operator you subscribed (look in receipts or SMS notifications).
2. Log in to personal account the operator on the website or in the application.
3. Find the section Services, Subscriptions or Content services.
4. Find in the list Yandex Music Plus and disable it.
5. Confirm cancellation via SMS or push notification.

For convenience, we have collected USSD commands for popular operators:

• 📱 MTS: send an SMS with the text STOP YAMUSIC to the number 1110.
• 📱 Beeline: dial *110*09# and follow instructions.
• 📱 MegaFon: send an SMS with the text 0 to number 5151 (to cancel all subscriptions).
• 📱 Tele2: dial *155*1# and select the desired service.

⚠️ Attention: After cancellation through the operator, charges may continue for 1-3 days due to billing issues. If the money continues to be debited for longer, contact the operator's support with a request to return the funds.

What to do if the subscription is not cancelled

Sometimes users are faced with a situation where the subscription Yandex Music Plus is not canceled through any of the above places The reasons may vary: from technical failures to fraudulent activities. Here's what to do in such cases:

1. Check all possible payment methods

Make sure that you have not missed one of the debit channels. For example, you could:

• 💳 Pay by card directly in Yandex.
• 📱 Apply via Google Play.
• 📶 Connect through a mobile operator.
• 👨‍👩‍👧‍👦 Be a member of a family subscription (the owner must cancel).

2. Check your payment history

Go to your bank account Google Pay or Yandex.Money and find all payments with the name YANDEX, MUSIC or GOOGLE *Yandex. This will help identify “extra” write-offs.

3. Contact support

If you can’t figure it out on your own, write to support:

• 📧 Yandex Music: feedback form.
• 📧 Google Play: help center.
• 📧 Mobile operator: support number is indicated on the official website.

4. Dispute the payment with the bank

If money continues to be debited after cancellation, contact the bank to dispute the transaction. To do this you will need:

• Screenshots of subscription cancellation confirmation.
• Receipts or SMS notifications about debits.
• Correspondence with service support (if any).

How to avoid accidental write-offs in the future

To avoid unexpected payments, follow these simple rules:

• 🔍 Check your payment method before subscribing. Give preference Google Play —it’s easier to control payments there.
• 📅 Set reminders about the end of the trial period or auto-renewal. Use Google Calendar or reminder applications.
• 📱 Disable auto-renewal immediately after payment, if you do not plan to use the service for a long time.
• 👨‍💻 Use virtual cards for subscriptions. For example, Yandex.Money or Tinkoff allow you to create a one-time card with a limit.
• 🔄 Regularly check active subscriptions in Google Play and personal account Yandex.

If you often sign up for trial periods, install the application Subscription Tracker (or similar) to track all payments. It will notify you 3 days before it is written off so that you have time to cancel your unnecessary subscription.

FAQ: Frequently asked questions about canceling Yandex Music Plus

Is it possible to cancel a subscription and get a refund?

You can get a refund for an already paid period only in exceptional cases:

• If the subscription was completed by mistake (for example, a child clicked on the payment button).
• If the service does not provide the declared functions (for example, there is no access to offline mode).
• If the debit occurred after the cancellation of the subscription (technical failure).

To return, write to support Yandex or Google Play (depending from the payment method) with a detailed description of the situation and attach receipts.

What will happen to my playlists after canceling the subscription?

After cancellation Yandex Music Plus:

• All your playlists and likes will be saved, but access to them will be limited (for example, you will not be able to listen offline).
• Tracks downloaded in offline mode will become unavailable for listening.
• You will not be able to download new tracks for offline listening.
• Advertising between tracks will return (if it was disabled by tariff).

To return all functions, just re-subscribe.

How to cancel a family subscription subscription?

Family subscription Yandex Music Plus can only be canceled by the family owner. If you are the creator:

1. Open Yandex Music and go to My Plus.
2. Select Manage family subscription.
3. Click Cancel subscription and confirm the action.

If you are not the owner, ask the family creator to cancel subscription or remove you from the family account.

Why do money continue to be debited after cancellation?

The reasons may be as follows:

• You have not canceled your subscription in all places (for example, only in Google Play, but not in Yandex).
• The debit took place before you had time to cancel the auto-renewal (within 24 hours after payment).
• You have an active family subscription, and the owner has not canceled it.
• A technical failure has occurred (contact support with receipts).

Check your payment history at the bank and compare it with the dates of subscription cancellation.

Can I cancel my subscription through the operator if I changed my number?

If you changed your phone number, but The subscription Yandex Music Plus was issued through the old operator, it will be more difficult to cancel it. Try:

1. Contact the old operator's phone shop with your passport and a request to cancel all subscriptions.
2. Write to support Yandex indicating the old number and asking to block charges.
3. If charges are made from a bank card, dispute the payments through the bank.

As a last resort, you can block the old SIM card - this will stop charges through the operator.