Do you listen to music via Yandex Music, but decided to save money or switch to another service? Canceling a subscription on a mobile device sometimes turns into a quest: buttons are hidden in unexpected places, and after cancellation, payments continue to be debited. In this article we will look at all current methods of unsubscribing via an Android smartphone - from official ways to workarounds for complex cases.

The peculiarity Yandex Music is that the subscription can be issued not only through the app itself, but also through Google Play, a telecom operator or a bank card directly. The cancellation algorithm also depends on the payment method. We have collected instructions for each scenario, added a table comparing methods and answers to frequently asked questions - for example, what to do if the cancel button is inactive or charges continue after unsubscribing.

Important: if you used a promotional code or promotion (for example, “3 months for 1 ruble”), the cancellation conditions may vary. In such cases check the "My subscriptions" section in your Yandex personal account - there may be a hidden link to another service (for example, Yandex Plus).

1. Canceling a subscription through the Yandex Music application

The most direct way is to use the official application. This method works if the subscription was made through Yandex.Money, a bank card or a Yandex account directly (not through Google Play!). Here are step-by-step guide:

  1. Open the application Yandex Music on your Android device.
  2. Tap on the profile icon in the upper right corner (usually this is your avatar or silhouette).
  3. Select item Settings → Subscription.
  4. Scroll down to the "Manage subscription" block and click Cancel subscription.
  5. Confirm action in the window that appears. The system may offer alternatives (for example, switch to a tariff with advertising or pause your subscription).

After cancellation, you will receive a notification by email associated with your account. Access to premium features will remain until the end of the paid period. For example, if you unsubscribed on the 15th, and the payment was made on the 1st, then the premium will be valid until the 1st of the next month.

⚠️ Attention: If there is no cancel button in the “Subscription” section, then the payment goes through another service (Google Play, telecom operator). Proceed to the following methods.

Is the correct Yandex account open (sometimes users confuse logins)

Is the subscription active (check the date of the next payment)

Is there a link to Yandex Plus (sometimes Music is included)

Are the playlists saved (after cancellation they will remain, but some functions will be limited)

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2. Unsubscribe via Google Play (if payment was made through it)

If you paid for your subscription via Google Play Market, cancellation occurs in your Google account settings. This method is relevant for most users, since many subscribe through Play Market - it is easier to link a card and manage payments there. Instructions:

  1. Open Google Play Market on your phone.
  2. Tap on the profile icon in the upper right corner.
  3. Select Payments and subscriptions → Subscriptions.
  4. Find it in the list Yandex Music and tap on it.
  5. Click Cancel subscription and confirm the action.

Google may offer to “pause” your subscription instead of completely canceling it. This way, you can return to premium features without losing your listening history. If the goal is a final unsubscribe, select Cancel.

After cancellation, check the email associated with your Google account: you should receive a confirmation email. If there is no letter, refresh the subscriptions page - sometimes changes are applied with a delay of up to 5 minutes.

📊 How do you usually pay for subscriptions to services?
Via Google Play
Through a bank card directly
Through a telecom operator
Through Yandex.Money
Another method

3. Cancellation via the Yandex website (universal method)

If the application is buggy or you are not sure which service you subscribed to, use the web version. This method works for all types of payment, except Google Play and operator tariffs. Algorithm:

  1. Open the browser on your phone and go to the website music.yandex.ru (log in if necessary).
  2. Tap on the profile icon → Settings.
  3. Select tab Subscription.
  4. Scroll to the "Manage subscription" block and click Cancel.
  5. In the window that appears, select the reason for unsubscribing (optional) and confirm.

If the site also does not have a cancel button, then the subscription is tied to another service. For example, it may be part of a package Yandex Plus —in this case, you need to cancel Plus entirely (more on this below).

What to do if the Yandex Music website does not open?

Try opening it in the browser's incognito mode (sometimes helps with cache problems).

If the site is blocked, check your VPN or antivirus settings - they may limit access.

Update your browser to the latest version or try another (for example, Chrome instead of Yandex Browser).

4. Unsubscribe from Yandex Music via Yandex Plus

A common pitfall: users do not notice what Yandex Music comes with Yandex Plus. If you see a mention of Plus in your subscription settings, you need to cancel it. Here's how to do it:

  1. Open the application Yandex (most importantly, with a search bar) or go to the website plus.yandex.ru.
  2. Log in and go to the section My services.
  3. Find the block Yandex Plus and click Manage subscription.
  4. Select Cancel subscription and confirm.

After canceling Plus, access to Yandex Music premium features will remain until the end of the paid period. If you want to keep Plus, but remove only Music, alas, this is impossible: Music is included in the package and cannot be turned off separately.

⚠️ Attention: If you cancel Yandex Plus, you will lose access not only to Music, but also to other services of the package: Yandex Disk with increased capacity, cashback, discounts on taxis and delivery.
Cancel method Suitable for Complexity Execution time
Through the Yandex Music application Payment via Yandex.Money or card ⭐ 2-3 minutes
Via Google Play Payment via Play Market ⭐⭐ 3-5 minutes
Via the Yandex Music website Any payment methods (except Google Play and operators) ⭐⭐ 5 minutes
Via Yandex Plus If Music is included in the Plus package ⭐⭐⭐ 5-7 minutes
Via a telecom operator Payment through a mobile operator ⭐⭐⭐⭐ 10-15 minutes

5. Canceling a subscription through a telecom operator

If you paid for Yandex Music via MTS, Beeline, Megafon or Tele2, you need to unsubscribe in your operator’s personal account or via USSD commands. This method is the most complex because operator interfaces change frequently. General scheme:

  • 📱 MTS: Send an SMS with the text STOP MUZ to the number 1555 or cancel in your personal account in the "My services" section. data-i="155">MTS:
  • 📱 Beeline: Dial the USSD code *110*09# and follow the instructions or use the "My Beeline" application.
  • 📱 Megafon: Send an SMS with the text 0 to number 5166 (to cancel all paid subscriptions) or manage through the "My options" section in your personal account.
  • 📱 Tele2: Dial *155*1# and select "Disable services" or use the application "My Tele2".

After sending the command, wait for SMS confirmation. If your subscription has not been cancelled, contact your operator's support - sometimes manual deactivation is required. Please note that operators may charge a cancellation fee (for example, 10-20 rubles).

⚠️ Attention: Some operators (for example, MTS) offer a “pause” instead of cancellation. In this case, write-offs will resume automatically after 1-3 months. To avoid unexpected payments, check the terms with support.
💡

Before canceling through your operator, check to see if your AutoPay service is active. It can automatically renew your subscription even after manual cancellation. Disable it in your personal account of the bank or operator.

6. Problems with unsubscribing and their solutions

Sometimes users encounter errors: the cancel button is inactive, the subscription continues to be charged after unsubscribing, or the system requires confirmation via SMS, which does not arrive. Let's look at typical cases:

The "Cancel subscription" button is inactive

Causes and solutions:

  • 🔄 Subscription suspended: If you previously clicked "Pause", the cancel button may be blocked. Wait until the end of the suspension period or contact support.
  • 💳 Payment through another service: Check whether the subscription is tied to Google Play, an operator or Yandex Plus (see sections above).
  • 📅 Recently issued: Some tariffs block cancellation in the first 3-5 days. Wait or try to cancel through another method (for example, the website instead of the application).

Charges continue after cancellation

If money continues to be debited:

  • 🕒 The paid period has not expired: Access to premium features is maintained until the end of the cycle (for example, if unsubscribed on the 10th, and the payment was on the 1st, the debit will occur on the 1st of the next month, but this will be the last payment).
  • 🔄 Auto-renewal: Check the auto-payment settings with your bank or operator. Sometimes they ignore cancellation in the service.
  • 📞 System error: Contact Yandex support (yandex.ru/support) or bank. Attach screenshots of the cancellation confirmation.
💡

If after cancellation the paid period has passed, but debits continue, this is a reason to write to bank support demanding a refund. According to the law “On the Protection of Consumer Rights” (Article 16), such payments are considered unjust enrichment.

7. How to save playlists and history after unsubscribing

After unsubscribing, you will lose access to offline listening, high quality sound and some playlists (for example, "Music according to your mood"). However, your personal playlists, favorite tracks and listening history will be saved. To avoid losing them:

  1. Before canceling, export playlists:
    • Open the playlist in the application.
    • Click ⋮ (three dots) → Share → Copy link.
    • Send the link to your email or messenger.
  • Download your favorite tracks in another service:
    • Use Spotify, VK Music or YouTube Music to create backup copies of playlists.
    • The service Soundiiz allows you to transfer playlists between platforms automatically.

    If you plan to return to Yandex Music later, your playlists and history will remain in your account. When you re-subscribe, they will be restored automatically.

    8. Alternative methods of cancellation (for difficult cases)

    If the standard methods did not work, try:

    • 📧 Unsubscribe by email: Write to Yandex Music support (music-support@yandex.ru) with the subject "Please cancel your subscription." Enter your account email and reason. They usually respond within 24 hours.
    • 🏦 Blocking a payment at the bank: If write-offs continue, block the regular payment in your bank account. To do this, find Yandex Music in the list of auto payments and disable it.
    • 📱 Resetting application settings: Sometimes clearing the cache helps:
      1. Go to Android Settings → Applications.
      2. Find Yandex Music → Storage → Clear cache.
      3. Restart the application and try canceling again.

      • The last option is to delete your Yandex account, but this will lead to the loss of all data (mail, Disk, Maps, etc.). Use this method only if other methods did not help and you are ready to create a new account.

      📊 Have you already tried to unsubscribe from Yandex Music?
      Yes, it worked the first time
      Yes, but I had to use several methods
      No, only planning
      I can’t unsubscribe

      FAQ: Frequently asked questions

      Is it possible to cancel a subscription and get a refund?

      You can get a refund for an unused period only in two cases:

      1. If there was a subscription issued by mistake (for example, a child clicked on the payment button). You need to write to Yandex support within 3 days from the date of debit.
      2. If the service does not provide the advertised functions (for example, there is no access to offline mode). Attach evidence (screenshots of errors).

      In all other cases, a refund is not provided - you pay for access to the service for a certain period, and not specific tracks.

      What will happen to my playlists after unsubscribing?

      Your playlists and favorite tracks will remain in your account, but:

      • You will not be able to listen to tracks offline.
      • The sound quality will drop to 128 kbps (versus 320 kbps in premium).
      • Some playlists (for example, "Hits of the day") may become unavailable.

      If you re-subscribe, all data will be restored.

      How to check if the subscription has been cancelled?

      Check the status in three places:

      1. In the Yandex Music application: Profile → Settings → Subscription.
      2. In email: you should receive a letter confirming the cancellation.
      3. In the bank: make sure that autopayment is removed from the list of regular payments.
      Is it possible to cancel a subscription through an operator if it was purchased through Google Play?

      No, these are two different payment channels. If the payment went through Google Play, you only need to cancel there (see section 2). The operator will not be able to help - he does not see transactions carried out through the Play Market.

      What if, after canceling Yandex Plus Music, you still write off money?

      This means that you had a separate subscription to Music, not included in the Plus package. Check:

      1. Yandex Music personal account for active subscriptions.
      2. Google Play settings (if payment was made through it).
      3. Autopayments at the bank - sometimes debits go directly to the card.

      If you find duplicate subscription, cancel it separately.