How to set up sound in WhatsApp on Samsung phones: from notifications to calls

Are you missing important messages in WhatsAppbecause the phone does not make sounds? Or do calls come without a melody? The problem with sound in the messenger on smartphones Samsung may lie in the settings of the application itself, as well as in the system parameters Android or firmware One UI. In this article, we will analyze all possible reasons - from trivial to hidden - and give clear instructions for eliminating them.

The peculiarity of devices Samsung is that they use their own shell One UI, which sometimes conflicts with standard settings Android. For example, the function Do not disturb or Adaptive sound can automatically turn off notifications for individual applications. We will show you how to check these settings and return the sound to WhatsApp in 5 minutes.

Important: if the problem occurred after the update One UI or WhatsApp, first try rebooting the phone - this will clear temporary glitches in the sound driver. Didn't help? Then read on.

1. Checking the sound in WhatsApp settings

Start with the most obvious - messenger settings. Often, users accidentally mute notifications or calls directly in the application. Here's how to fix it:

• 📱 Open WhatsApp and tap on the three dots in the upper right corner → Settings.
• 🔔 Select Notifications → Notification tones.
• 🎵 Make sure the ringtone is selected (not Mute or Silent mode).
• 📞 For calls: go back in Settings → Calls → check Call tone.

If everything is in order here, but there is still no sound, go to system settings Samsung. Sometimes the problem lies in a conflict between the settings of the application and the shell One UI.

2. System audio settings on Samsung

One UI has separate options for controlling the sound of applications. Here are the key points to check:

1. General sound: Go to Settings → Sound and vibrationMake sure the volume slider is not at zero or not. activated Mute or Vibration.
2. Notifications for applications: In the same menu select Notification tones → find WhatsApp in the list and turn on the sound.
3. Adaptive sound: B Settings → Sound and vibration → Sound quality disable Adaptive sound —it can automatically mute notifications.
4. Do not disturb: Check if it is activated mode Do not disturb (swipe down from the top edge of the screen → moon icon). Exceptions should include WhatsApp.

Critical detail for Samsung: in some models (for example, Galaxy S23 or A54s) function Individual sound settings c menu Sound and vibration allows you to set different volumes for multimedia, notifications and alarms. Make sure the slider Notifications is not at minimum.

Make sure the general sound is not muted|Check notification volume for WhatsApp|Disable Adaptive Sound|Turn off Do Not Disturb mode or add WhatsApp to exceptions-->

3. Permissions for WhatsApp: why there is no sound

If WhatsApp does not make sounds, it may not have permission to play audio. This is relevant after updates Android 13/14 or reset. How to check:

• 🔧 Go to Settings → Applications → WhatsApp → Permissions.
• 🔊 Find the item Sound or Notifications and make sure that access Allowed.
• 📱 In One UI 6.0 you may need to additionally allow Display on top of other windows (in the same menu permissions).

On some models Samsung (for example, Galaxy Z Fold/Flip) after the update, permissions for background running of applications are reset. To fix this:

1. Open Settings → Device care → Battery → Background work.
2. Find WhatsApp and enable the option Allow background work.

4. Problems with firmware and sound drivers

If the sound disappears after updating One UI or firmware, the problem may be at the level of system drivers. Here's what to do:

• 🔄 Reboot your phone —this will reset temporary glitches in the sound processor.
• 📲 Check updates: Go to Settings → Software update and install the latest patches.
• 🔊 Speaker test: Enter the code in the telephone dialer #0# → select Speaker (speaker) and check if there is sound. If not, the problem is in the hardware.

On models Samsung Galaxy S22/S23 after updating to One UI 6.1 some users encountered a bug when the notification sound disappeared only for WhatsApp. Solution:

1. Uninstall updates for the application Android System WebView in Settings → Applications.
2. Clear data and cache WhatsApp.
3. Restart the phone.

What to do if there is sound, but it is very quiet?

If there is sound in WhatsApp, but is barely audible, the problem may be in the Samsung equalizer settings. Go to Settings → Sound and vibration → Sound quality → Equalizer and select preset Normal or turn off the equalizer completely. Also check if the speaker is covered with a case or protective film (relevant for Galaxy Z Flip).

5. Conflicts with other applications

Some apps (such as battery managers, optimizers, or launchers) may block sounds. Common culprits: WhatsApp. Common culprits:

Application	Problem	Solution
Bixby Routines	Automatically mutes notifications at a certain time	Open Bixby Routines → delete or edit the rule
Clean Master, DU Speed Booster	Blocks WhatsApp background operation	Add WhatsApp to exceptions optimizer
Nova Launcher, Action Launcher	Conflict with One UI notification settings	Return to the standard Samsung launcher or update it
Game Launcher	Disables notifications in game mode	Disable Do not disturb in games in Game Launcher settings

If you use Secure Folder (Samsung secure folder), make sure that WhatsApp is installed in the main space of the phone. The cloned application in Secure Folder may conflict with the main one. and “silence” notifications.

6. Resetting the sound settings to factory settings

If all else fails, the last step is to reset the sound settings. This will not delete your data, but will return all parameters to standard values:

1. Go to Settings → General → Reset.
2. Select Reset sound settings (do not confuse with a full reset!).
3. Confirm the action and reboot phone.

After reset:

• 🔊 Adjust the notification volume again.
• 🔔 Return to WhatsApp and check the notification tones.
• 📱 If use Dolby Atmos or Samsung Adapt Sound, turn them on again in Settings → Sound and vibration → Sound quality.

⚠️ Attention: On some models Samsung (for example, Galaxy A14 or M33) resetting audio settings can also reset settings Bluetooth i Dolby Atmos. After the procedure, check the connection to the wireless headphones.

7. Hardware problems: when to contact service

If there is no sound not only in WhatsApp, but also in other applications (for example, YouTube or Spotify), the problem may be due to:

• 🔈 Dynamics: physical damage or dust contamination (relevant for Galaxy S21 FE and A73 after falls).
• 🔌 Audio chip: failure after moisture or overheating.
• 🔋 Cable: the speaker contact has come off (a common problem after replacing the screen).

How to check:

1. Connect Bluetooth headphones —if there is sound in them, the problem is in the phone's speakers.
2. Call the phone from another device - if there is a ringing sound but no notifications, the problem is software.
3. Check the sound in Voice recording (application Dictaphone): If the microphone works but the speaker does not, this is a hardware failure.

⚠️ Attention: If the phone has been dropped or come into contact with water, do not try to disassemble it yourself - this may lead to a short circuit. In models Samsung Galaxy S23 Ultra and newer, the speakers are integrated into the case, and their replacement requires special equipment.

FAQ: Frequently asked questions about sound in WhatsApp on Samsung

Why is there no notification sound in WhatsApp, but calls work?

This is a typical problem when notifications for an application are disabled in the settings One UI but calls are allowed. Check:

1. Settings → Notifications → WhatsApp → enable Sound.
2. In itself WhatsApp: Settings → Notifications → Notification tones.

Also make sure that WhatsApp is not activated Silent mode in the chat menu (long press on chat → bell icon).

How to return sound in WhatsApp after updating One UI?

Updates One UI sometimes reset permissions for applications. Do the following:

1. Clear cache WhatsApp in Settings → Applications.
2. Reboot your phone.
3. Check permissions (see Section 3).
4. If this does not help, remove updates for Android System WebView.

On Galaxy S24 after updating to One UI 6.1 you may need to manually enable Background work for WhatsApp in the battery settings.

Why does the sound in WhatsApp only work in headphones?

This is a sign of a hardware problem with the speaker or a problem with audio routing. Check:

• Connect and unplug the headphones several times - sometimes the system “loops” the sound on them.
• Ring the phone - if the ringing sound comes through the speaker, the problem is in the settings WhatsApp.
• Enter the code #0# → Speaker and check if it works speaker.

If the speaker does not make sounds at all, contact service. On Samsung Galaxy A52 i A72 this is a common problem after falls.

Is it possible to set different sounds for different chats in WhatsApp?

Yes, but only for individual notifications. Open the desired chat → click on the contact name → Customize notifications → select a unique tone. This function is not available for groups.

On Samsung you can also use Bixby Routines to automatically change the notification sound depending on time or location.

Why did the sound in WhatsApp disappear after resetting the phone?

After the reset (Hard Reset), all permissions and settings are reset. You need to:

1. Re-allow WhatsApp access to notifications and sound in settings Android.
2. In the application itself, select notification tones (Settings → Notifications).
3. Check that is activated Power saving mode —it can block background sounds.

On Samsung Galaxy M13/M23 after reset, you may also need to re-configure Dolby Atmos for correct sound operation.