Service Ivi (Ivi) is one of the most popular streaming cinemas in Russia, but sometimes users are faced with the need to disable their subscription. Perhaps you switched to another service, want to save money, or simply forgot about the automatically extended payment. In any case, the process of canceling a subscription to Android devices has its own nuances: it depends on the payment method, version of the application and even the smartphone model.

In this article we will look at all current methods of disabling an Evie subscription — via Google Play, official website, mobile application and even through a bank (if payment is debited from the card directly). You'll also learn how to check active subscriptions, what to do if money continues to be charged, and how to get a refund for an unused period. Important: some methods only work for 48 hours after renewal, so you need to act quickly.

If you use iOS or Smart TV, the instructions will be different - this article is dedicated exclusively Android smartphones and tablets. Also note: the interface Google Play and applications Ivi may change, so the screenshots and menu paths shown are current at the time of publication.

📊 How are you do you pay for Evie's subscription?
Through Google Play
Directly from a bank card
Through a telecom operator
Another way

1. Disabling Evie's subscription through Google Play (the most reliable way)

Most users Android subscribe Evie via Google Play Market. In this case, cancellation occurs in the account settings Google, and this is the most universal method. Here are the step-by-step guide:

  1. Open Google Play Store on your device.
  2. Tap on profile avatar in the upper right corner.
  3. Select the item Payments and subscriptions → Subscriptions.
  4. Find in the list Ivi and click on it.
  5. Click the button Cancel subscription and confirm the action.

After cancellation, you will receive a notification by email linked to Google account. Important: the subscription will remain active until the end of the paid period, but auto-renewal will be disabled. If you want to get a refund for unused days, read the section on refunds.

Is the correct Google account open (if there are several)|

Is there an active Internet connection|

Are you using a VPN (may block access to settings)|

Are your login details for Evie saved (after cancellation, access will remain)

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What to do if your Evie subscription is not in the list? This may mean:

  • 🔹 You paid for the subscription not through Google Play (for example, by credit card on the website Ivi or through a telecom operator).
  • 🔹 Subscription completed on another Google account (check all linked emails).
  • 🔹 You have trial periodwhich has not yet converted to a paid subscription.
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If you cannot find a subscription in Google Play, try going to the settings via web version of the Market on your computer - sometimes more information is displayed there.

2. Canceling a subscription through the official Evie application

If you have subscribed not via Google Play, you can disable it in the application Evie. This method is suitable for users who paid with a bank card on the site or through other payment systems. Instructions: Not via Google Play section

  1. Open the application Evie and log in.
  2. Go to section Profile → Settings (gear icon in the upper right corner).
  3. Select Manage subscription.
  4. Click Disable auto-renewal and confirm the action.

Attention: in some versions of the application, the “Manage subscription” item may be called “My tariffs” or “Payments”. If you do not see this section, then the subscription is linked to another payment method (for example, Google Play).

After cancellation, you will receive an email to the email specified when registering with Ivi. If the email did not arrive, check your Spam folder or try again later. You can also check the subscription status in personal account on the website ivi.ru.

What will happen to access to content after cancellation?

After turning off auto-renewal, you will retain access to all functions subscriptions until the end of the paid period (usually until the date of the next debit). For example, if you canceled your subscription on May 15, and the next charge was due on June 1, then full access to films and TV series will remain until June 1 inclusive. After this date, the account will switch to a free plan with restrictions.

3. Cancellation via the Evie website (for subscriptions without Google Play)

If you paid for the subscription bank card or other methods (for example, Yandex.Money, Qiwi), cancellation occurs via personal account on the website. Here's how to do it:

  1. Go to the website ivi.ru and log in.
  2. Click on profile avatar in the upper right corner and select Personal account.
  3. Go to section Subscription or Payments.
  4. Find an active subscription and click Manage or Disable auto-renewal.
  5. Confirm cancellation in the window that opens.

On the website you can also view payment history and clarify the date of the next write-off. If there is no cancel button, check whether the subscription is linked to another payment method (for example, through MTS or Beeline).

Method payment Where to cancel the subscription Cancellation period for auto-renewal
Google Play Google account settings Until the renewal date
Bank card (Ivy website) Personal account on ivi.ru Before the renewal date
Communication operator (MTS, Beeline, etc.) Personal account of the operator 3 days before renewal
Yandex.Money / Qiwi Personal account of the payment system Before the renewal date

Attention: if you paid for the subscription through Apple ID (even on an Android device), cancellation occurs only via iPhone or iPad settings. In this case, the instructions from this article will not work.

4. Canceling a subscription paid through a mobile operator

Some users subscribe Evie via mobile operator (for example, MTS, Beeline, Megafon or Tele2). data-i="178">Ivi

  • 📱 MTS: go in Personal account → Services → Subscriptions and services and disable Ivi.
  • 📱 Beeline: go to My Beeline → Services → Entertainment and find a subscription.
  • 📱 Megafon: open Personal account → Services → Subscriptions and disable auto-renewal.
  • 📱 Tele2: go to My Tele2 → Services → Subscriptions and manage your subscription Ivi.

If you cannot find a subscription in your personal account, try:

  • 🔄 Refresh the page or log in through another browser.
  • 📞 Call operator support (numbers: 0890 for MTS, 0611 for Beeline, etc.).
  • 💳 Check whether money is debited from a bank card (sometimes the subscription was not made through operator, but directly).
⚠️ Attention: Some operators have a rule that you can cancel your subscription no later than 3 days before the renewal date. If you missed this deadline, the write-off will occur automatically, and it will be more difficult to return the money.

5. How to get a refund for an unused Evie subscription

If you canceled your subscription but want to get a refund for unused periodthis is possible in some cases. Evie is not always refundable, but you can try the following methods:

Method 1: Contact support Evie

Write to support service via:

  • 📧 Feedback form on website ivi.ru/info/feedback.
  • 💬 Chat in the mobile application (section Help).
  • 📩 Mail: support@ivi.ru.

In the letter please indicate:

  • 🆔 Your login or emaillinked to your account.
  • 💳 Last card digits or payment method.
  • 📅 Date of payment and reason for return (for example, "did not use" service").

Method 2: Dispute the payment through the bank

If the subscription was paid with a bank card, you can try to do chargeback (challenge the payment). To do this:

  1. Call the bank or go to card personal account.
  2. Find a transaction to write off funds for Ivi.
  3. Select the option Dispute payment or Return money.
  4. Indicate the reason: Unauthorized payment or Product/service not received.

Important: Banks usually consider such requests within 30-60 days, and success is not guaranteed. If the subscription was purchased voluntarily, the chances of a refund are lower.

⚠️ Attention: if you paid for the subscription via Google Play, a refund is only possible within 48 hours after payment. After this period, the money is not returned, even if you did not use the service.

6. Checking active subscriptions and preventing auto-renewal

To avoid unexpected charges, we recommend regularly check active subscriptions. Here's how to do it Android:

Through Google Play

  1. Open Google Play Market.
  2. Tap on the avatar → Payments and subscriptions → Subscriptions.
  3. View the list of active subscriptions.

Through the bank

If you paid for a subscription bank card, check:

  • 🏦 Bank personal account: section Transaction history or Autopayments.
  • 📱 Mobile bank application: usually there is a tab Subscriptions or Regular payments.

Can also be configured notifications of debits in the mobile bank so as not to miss auto-renewal.

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Check your subscriptions at least once a month - many services (including Ivy) automatically renew tariffs if you do not disable auto-renewal in advance.

7. Frequent problems and their solutions

When canceling a subscription Evie users often encounter difficulties. Here are the most common problems and ways to solve them:

Problem Cause Solution
I don’t see the subscription on Google Play Payment via another method Check your personal account on the Ivy website or with your telecom operator
The "Cancel" button is inactive The subscription has already been canceled or the trial period Check the status in the letter from Evie or Google Play
Money continues to be debited Multiple active subscriptions or payment caching Contact Evie support with a payment receipt
Cancellation letter does not arrive Server error or invalid email Check your Spam folder or cancel again

If none of the methods helped, try:

  • 🔄 Reboot your device and try again.
  • 📋 Clear Google cache Play (Settings → Applications → Google Play → Memory → Clear cache).
  • 🌐 Try another browser (for example, Chrome instead Safari).
  • 📞 Contact support (support@ivi.ru or 8 800 775-05-55).

FAQ: Answers to frequently asked questions

Is it possible to cancel your Evie subscription and continue using the service?

Yes, after canceling auto-renewal you will retain access to all functions until the end of the paid period. For example, if the subscription is valid until June 30, and you canceled it on June 1, then full access will remain until June 30 inclusive.

What happens if you delete the Evie application without canceling the subscription?

Deleting the application does not cancel the subscriptionThe charges will continue even if you do not use it! service. To stop payments, be sure to disable auto-renewal through Google Play or your personal account Evie.

How can I learn how my subscription was paid for?

Check:

  • 📄 Payment receipt (arrived by email after write-off).
  • 🏦 Card statement (payment name usually contains "IVI" or "Ivi").
  • 📱 Google Personal Account Play (if payment is made through it).

If you can’t determine it, contact support Ivi indicating the email associated with your account.

Can I cancel a subscription through Sberbank Online?

Yes, if the subscription is linked to your card Sberbank:

  1. Go to Sberbank Online.
  2. Go to Transaction history.
  3. Find a payment with the name IVI or Ivi.
  4. Click on the transaction and select Cancel autopayment.

If there is no such option, the subscription was not made through a card, but through another method (Google Play, telecom operator, etc.).

The debit was completed, but I did not use the service. Is it possible to get the money back?

There are chances, but they depend on:

  • 🕒 Payment period: if less than 48 hours have passed (for Google Play) or 30 days (for a bank card), the chances are higher.
  • 📝 Reasons: if the service did not work or you could not use it (for example, due to technical problems), a return is more likely.
  • 💳 Payment methods: it’s easier to return money through a bank than through Google Play.

Write to support Ivi c request for a refund, attaching screenshots of the transaction and an explanation of the reason.