How to completely remove a Yandex Music subscription on Android: 5 working methods

Paid subscription Yandex Music automatically renews every month or year - and if you forget to turn it off, money will be debited from your account. Even after deleting the application, automatic payment does not stop: the service continues to debit funds via Google Play or directly from a bank card. In this article we will look at all methods of disabling a subscription on Android, including cases when the application does not open, there is no access to the account, or the debit has already occurred.

It is important to understand: simply removing the app from phone does not stop auto-renewal — the subscription remains active until the end of the paid period. To avoid unexpected charges, you need to properly deactivate the service through official channels. We will consider options for different scenarios: cancellation through the app, website Yandex Music, Google Play, as well as what to do if the money has already been written off.

1. Canceling a subscription through the Yandex Music application

The easiest way is to use the application itself. This method works if you have the latest version installed Yandex Music (updated not earlier than 2023) and you have access to the account from which the subscription was issued.

Instructions:

• 📱 Open the application Yandex Music on phone.
• 👤 Tap on the profile icon in the upper right corner (or swipe right to open the menu).
• 💳 Select a section Subscription or Paid features.
• ❌ Click Cancel subscription (or Manage subscription → Disable auto-renewal).
• 🔄 Confirm the action in the pop-up window.

After this, auto-renewal will be disabled, but access to premium features will remain until the end of the paid period (usually until the date of the next charge). If there is no button, it means that you have already deactivated autopayment earlier or subscription was completed via Cancel subscription no - it means you have already deactivated autopayment earlier or the subscription was issued through Google Play (see next section).

2. Disabling auto-renewal via Google Play

If the subscription was purchased via Google Play (this can be seen from the inscription Paid through Google in the application profile), you need to cancel it in your account settings Google. This method is universal and works even if you deleted Yandex Music from your phone.

Step-by-step guide:

1. Open the application Google Play Market.
2. Tap on your profile avatar in the upper right corner.
3. Select Payments and subscriptions → Subscriptions.
4. Find in list Yandex Music and click on it.
5. Tap Cancel subscription and confirm the action.

If in the list of subscriptions no Yandex Music, check:

• 🔍 Perhaps the subscription was made through Yandex.Money or a bank card (see section 3).
• 📱 You are logged into the same account Googlefrom which you paid.
• 🔄 Try refreshing the page or restarting Google Play.

3. Cancellation via the Yandex Music website (if payment is not made through Google)

If the subscription is linked to an account Yandex (payment via Yandex.Money, bank card or mobile operator), you can cancel it only through the web version of the service. This method is also suitable if the application on the phone does not open or displays an error.

How to disable:

1. Go to the website music.yandex.ru i log in.
2. Click on the avatar in the upper right corner → Settings.
3. Select tab Subscription.
4. Click Subscription management → Disable auto-renewal.
5. Confirm cancellation in the pop-up window.

If there is no cancel button, check:

• 💰 The subscription may already be disabled (check the status in the section Payments).
• 📅 Make sure that you do not try to cancel it on the day of debiting - sometimes the system blocks changes 24 hours before renewal.
• 🔒 If the payment was made through an operator (MTS, Beeline, Tele2), you need to cancel the subscription in your personal account of the mobile provider.

What to do if the Yandex Music website does not open?

If the site is unavailable, try:

- Open it in another browser (for example, Chrome instead of Yandex Browser).

- Use a VPN if the blocking is regional.

- Clear browser cache: Settings → History → Clear data.

- Try logging in from a computer or other device.

4. Canceling a subscription through a mobile operator

If you paid Yandex Music through a phone account (the "Paid Subscriptions" service from MTS, Beeline, Megafon or Tele2), you need to disable autopayment in the operator's personal account. This method is relevant for users who linked the subscription to a phone number instead of a bank card.

Instructions for popular operators:

Operator	How to cancel	Link to Personal Account
MTS	Personal account → Services → Paid subscriptions → Disable	lk.mts.ru
Beeline	My services → Subscriptions → Find Yandex Music → Disable	my.beeline.ru
Megafon	Services → Subscriptions and entertainment → Management	lk.megafon.ru
Tele2	My services → Subscriptions → Yandex Music → Disable	my.tele2.ru

If in There is no section with subscriptions in your personal account, try:

• 📞 Call the operator (numbers: *111# for MTS, *102# for Beeline, *105# for Megafon, *611# for Tele2) and ask to disable autopayment.
• 💬 Write to the support chat through the official application operator.
• 📄 Check SMS mailing - sometimes operators send cancellation instructions in messages.

5. What to do if the money has already been written off?

If an auto payment has occurred, but you want to return the money, act quickly - most payment systems have a limited period for a refund (usually 3-14 days). Methods depend on the payment method:

If the charge was made through Google Play:

• 🔙 Go to Google Play → Profile → Payments and subscriptions → Transaction history.
• 🔍 Find payment for Yandex Music and press Request a refund Yandex or bank card: Request a refund.
• 📝 Specify the reason (for example, “didn’t use the service” or “forgot to turn it off”).
• ⏳ Wait for a response from support (usually 1-3 days).

If the payment was made through Yandex or a bank card:

• 💳 Contact support Yandex.Money via personal account or by phone +7 495 974-30-00.
• 🏦 If it is written off from a card, write to the bank (via chat in the mobile application or by the number on the back of the card).
• 📄 Prepare evidence: screenshots of correspondence with support, payment receipts, transaction history.

If you were refused a refund, you can:

• 📝 Write a claim to Rospotrebnadzor (if the write-off occurred without your consent).
• 💬 Contact Yandex Music support via the feedback form on the website.
• 🔄 Try to challenge the transaction through the service Chargeback (if the payment was made via map).

⚠️ Attention: Yandex Music may block an account for frequent refund requests. If you regularly sign up and cancel your subscription, the service may limit your access to premium features.

6. How to check if the subscription is disabled?

To make sure that autopayment is really deactivated, follow these steps:

Check through Yandex Music:

• 📱 Open the application or website music.yandex.ru.
• 👤 Go to your profile → Subscription.
• 🔍 If it says Auto-renewal is disabled or Valid until [date] without the possibility of renewal - everything is fine.

Check via Google Play:

• 🛒 Open Google Play Market → Profile → Payments and subscriptions → Subscriptions.
• 🔍 Make sure that Yandex Music is not in the list of active subscriptions.

Check through a bank or operator:

• 💳 Go to your transaction history cards or personal account of a mobile operator.
• 🔍 Make sure that there are no regular charges for the subscription amount (usually 169–299 ₽ per month).

7. Common mistakes and how to avoid them

Many users encounter problems when canceling a subscription. Let's look at typical errors and their solutions:

Error 1: The "Cancel subscription" button is inactive

• 🔄 Try updating the application Yandex Music to the latest version.
• 📱 Restart your phone - sometimes resetting the cache helps.
• 🌐 Open the web version of the service on your computer - there may be more options there.

Error 2: Subscription cancelled, but money continues to be debited

• 🔍 Check if the card is linked to another account (for example, if you used someone else's login).
• 💳 Contact the bank and block regular payments for the subscription amount.
• 📧 Write to Yandex support asking to check the linked payments.

Error 3: I can’t log in account

• 🔑 Use the password recovery function on the website passport.yandex.ru.
• 📱 If the account is linked to a phone number, request an SMS with a confirmation code.
• 🚫 If access is lost forever, create a new account and cancel your subscription via Google Play (if payment was made through it).

⚠️ Attention: If you deleted the account Yandexto which the subscription was linked, the auto payment can still be renewed through Google Play or the bank. In this case, cancel your subscription through these services.

FAQ: Answers to frequently asked questions

Is it possible to cancel a subscription and get a refund if more than a month has passed?

It is almost impossible to return funds for past periods. An exception is if the write-off occurred due to a technical error (for example, a double payment). In this case, write to Yandex Music support with a receipt for payment and a description of the problem. Banks and Google Play usually do not refund money for old transactions (over 30 days).

The subscription has been cancelled, but premium features still work. Is this normal?

Yes, after canceling auto-renewal, access to premium features (downloading music, no advertising) remains until the end of the paid period. For example, if you disabled your subscription on May 15, and the next charge was supposed to be on June 1, the premium will be valid until June 1.

How to cancel a subscription if your phone is broken or lost?

Use the web versions of the services:

• To cancel via Google Play: go to subscriptions section from your computer.
• To cancel via Yandex: log in to music.yandex.ru.
• To block payments: contact the bank or operator by calling the hotline.

What will happen if you do not cancel the subscription?

Autopayment will be renewed automatically every month or year (depending on the tariff). If there is not enough money on the account or card, the service can:

• Suspend premium functions until the balance is replenished.
• Try to write off the money later (sometimes several times a month).
• Block the account for non-payment (in rare cases).

To avoid problems, cancel your subscription in advance or keep an eye on your balance.

Is it possible to transfer the remaining days of the subscription to another account?

No, Yandex Music does not provide such an option. Premium status is tied to a specific account Yandex or Google and is not transferable. If you want to use the subscription on another device, log in using the same login.