Mobile application VTB Online for Android actively uses templates to speed up payments, transfers and auto-fill details. However, over time, these templates can accumulate, take up space in the interface, or contain outdated data. Unlike many other banking applications, where deleting templates is intuitive, in VTB this process has its own characteristics - especially when it comes to templates automatic payments, saved transfers or recipient details.

In this article we will look at all possible ways to delete templates - from standard methods through the app interface to hidden functions that are not written about in the official help. You'll also learn how to clear the app's cache if templates continue to appear after deletion, and what to do if the desired Suddenly option disappears after an update. It is important to understand that some templates (for example, for automatic payments) may be linked to specific accounts or cards, and their removal will require additional actions.

If you are faced with a situation where the template is not deleted in the standard way or the application throws an error, there is a section at the end of the article with solutions to problems. And for those who prefer visual instructions, we have prepared step-by-step screenshots (see FAQ) with markings of key buttons.

1. What types of templates are there in the VTB application and how they differ

Before deleting templates, it is important to understand what type you are dealing with. In VTB Online there are at least four categories of templates, and the methods for deleting them may vary:

  • 📝 Transfer templates — saved recipient details (full name, account/card number, bank). Used for quick transfers between your accounts or to third parties.
  • 💳 Payment templates —regular payments (housing and communal services, Internet, mobile communications) with pre-filled data (personal account, amount, frequency).
  • ⚡ Autopayments — templates tied to a specific date or event (for example, replenishing an account every 1st day). They are deleted separately from regular templates.
  • 🔄 Autocomplete templates — data that the application automatically substitutes when entered (for example, the recipient’s name based on the first letters). Stored in the local cache.

The most common mistake users make is trying to delete autopayment through the regular templates section. These two types are stored in different menus, and if you don't turn off autopay in advance, it may continue to charge you even after you delete the transfer template. It is also worth considering that some templates (for example, for loan payments) may be blocked for editing until the loan is fully repaid.

If you are not sure what type your template is, check its location in the interface:

Template type Where is it stored in the application Can I delete
Transfer templates Payments → My templates → Transfers Yes, manually
Payment templates (housing and communal services, services) Payments → My templates → Payments Yes, except for system ones
Autopayments Payments → Automatic payments Yes, with confirmation
Autofill templates Local application cache Yes, through data clearing
⚠️ Attention: Some templates created via VTB Business or corporate services may not be displayed in the mobile application. To delete them, you will need the web version VTB Online.

2. Standard method: deleting a template through the app interface

If the template is displayed in the section My templates, it can be deleted in the standard way. The instructions are relevant for the latest versions of the application (2023–2026), but may differ slightly depending on the region or account type.

Here is a step-by-step algorithm:

  1. Open the application VTB Online and log in.
  2. Go to section Payments (icon in the bottom menu).
  3. Select tab My templates.
  4. Tap on the desired template to open it.
  5. In the upper right corner, click on the icon ⋮ (three dots) or ⚙️ (gear).
  6. In the menu that opens, select Delete template.
  7. Confirm the action via SMS or biometrics (if required).

If there are no buttons Delete check:

  • 🔒 Is the template system (for example, for repaying a VTB loan). Such templates are deleted only after the loan is closed.
  • 📱 Is the application version out of date? In older versions (before 2022), deleting templates could be hidden behind a long tap on an element.
  • 🛡️ Is the template blocked by bank rules (for example, for transfers to cards of other banks with limits).

☑️ Check before deleting a template

Done: 0 / 4

After deleting the template will disappear from the list, but its data may remain in the application cache. If you want to completely erase traces (for example, before selling your phone), you will need clearing the cache.

⚠️ Attention: Deleting a template autopayment does not cancel already scheduled write-offs. If the payment was set up for a specific date, it must be disabled separately in the section Autopayments.

3. How to remove autopayment (difference from a regular template)

Autopayments are a separate category of templates, which are managed through a different section. Their deletion requires additional confirmation, as it is associated with the debiting of funds. If you simply delete the transfer template from which the autopayment was created, the charges will continue!

Instructions for deleting an autopayment:

  1. Go to Payments → Autopayments.
  2. Find the desired autopayment in the list and tap on it.
  3. Click Disable autopayment (or Deleteif it is inactive).
  4. Confirm the action via SMS or Push notification.
  5. After disabling autopayment, you can delete the associated transfer template (if it is no longer needed).

Important nuances:

  • 📅 If autopayment was set up for monthly write-off, disabling it will not return funds already written off. Money for future periods will not be written off.
  • 🔄 Some auto payments (for example, for mobile communications or insurance) may have hidden conditions. After disabling, check whether similar payments remain active in the personal account of the service provider.
  • ⏳ Disabling automatic payment may take up to 24 hours due to the peculiarities of processing by the bank. During this period, write-offs may still go through.
What to do if autopayment is not disabled?

If the "Disable" button is inactive, check:

- Whether autopayment is linked to a credit account (required repayment).

- Is there a temporary blocking due to suspicious activity (you need to call support).

- Is the payment a corporate one (managed through VTB Business).

If the auto payment was created through web version of VTB Online, it may not be in the mobile application. In this case, delete it through the browser version of the site online.vtb.ru.

4. Deleting autofill templates (clearing the cache)

Even after deleting a template through the interface, the application can continue to substitute old data when entering (for example, the recipient's full name or account number). This happens because the information is stored in local cache Android. To completely erase it, you will need to clear the application data.

Instructions for Android 10–14:

  1. Open Phone settings → Applications.
  2. Find in the list VTB Online and tap on it.
  3. Select Storage (or Memory).
  4. Click Clear cache i Clear data (attention: this will delete all saved settings, including biometrics!).
  5. Restart the application and log in again.

What will happen after cleaning:

  • ✅ Everything will disappear autofill prompts (names, card numbers, amounts).
  • ⚠️ Settings will be reset fingerprint/Face ID —they will need to be configured again.
  • 📱 The application will load with default settings, but the payment templates will remain (they are stored on the bank server).
💡

Before clearing the cache, take screenshots of important settings (for example, the list of cards or recent payments) - this will help you quickly restore data after a reset.

If after clearing the cache, templates are still displayed, check:

  • 🔄 Are they synchronized with VTB cloud (in this case, you need to delete it via the web version).
  • 📲 Is additional software for autofill not installed on your phone (for example, Google Autofill or LastPass).

5. Problems when deleting templates and their solutions

Sometimes users encounter situations where the template is not deleted or the application throws an error. Considerable problems and ways to solve them.

Problem Possible cause Solution
The "Delete" button is inactive The template is system-based or linked to loan Repay the loan or contact support
Error "Failed to delete template" Synchronization with the server failed Check the Internet or restart the application
The template disappeared, but again appeared The cache is not cleared or autopayment is not disabled Clear the cache and check autopayments
There is no "My templates" section Outdated version of the application Update VTB Online in Google Play

If none of the methods helped, try the following:

  1. Reinstall the application:
    1. Uninstall VTB Online via Settings → Applications.
    2. Download the latest version from Google Play.
    3. Log in and check the templates.
  2. Contact support:
    • 📞 Call the number 8 800 100-24-24 (free for Russia).
    • 💬 Write to the support chat through the app itself (Profile → Support).
⚠️ Attention: If the template is related to corporate account or VTB Business, its deletion may require confirmation from the responsible person of the company. In this case, contact your accountant or account administrator.

6. templates in the future

To avoid accumulating unnecessary templates, configure the application VTB Online correctly:

  • 🚫 Disable autosaving of templates:

    Go to Profile → Settings → Payments and transfers and deactivate the option Save templates automatically.

  • 🔍 Check the templates after each payment:

    If you made a one-time transfer, immediately delete the created template so that it does not fill the list.

  • 📱 Use "Guest Mode":

    For one-time payments (for example, transfer to friends), use the function Without saving the template (available when creating a payment).

It is also useful to periodically (once every 2-3 months) revise templates template revision:

  1. Open the section My templates and delete outdated ones (for example, payments for services that you no longer use).
  2. Check Autopayments for duplicates or unnecessary write-offs.
  3. Clear the application cache if you notice that autofill substitutes irrelevant data.
💡

Regular cleaning of templates not only frees up space in the interface, but also reduces the risk of erroneous payments (for example, transfer to an old account number).

7. Alternative ways to manage templates

If standard methods are not suitable, you can use alternative approaches:

  • 🌐 Web version of VTB Online:

    Some templates (especially corporate ones) are only available through a browser. Go to online.vtb.ru, log in and check the section Templates.

  • 📞 VTB Voice Assistant:

    In some regions, template management via voice commands is supported (for example, "Delete the transfer template to Ivanov"). Available in the section Assistant.

  • 📧 Email:

    Write a letter to support@vtb.ru with a request to delete a specific template, indicating its name and associated card/account.

For experienced users there is another method - working with the bank API (unofficial method). However, it requires technical skills and may violate the terms of use of the service. If you still want to try, here is the basic scheme:

1. Get an access token through DevTools in the browser (F12 → Network → authorization request).

2. Use the DELETE API method for the /templates/{id} endpoint, where {id} is the template identifier.


3. Example request (Bearer token required):


curl -X DELETE"https://online.vtb.ru/api/templates/12345" -H"Authorization: Bearer YOUR_TOKEN"

⚠️ Attention: Unofficial methods of working with the API may lead to Account blocking. The Bank is not responsible for the consequences of such actions. Use this method only if other options have been exhausted.
📊 How often do you clean templates in banking applications?
Once a month
Once every six months
Only when they interfere
Never cleaned

FAQ: Frequently asked questions about deleting templates in VTB

🔹 Is it possible to delete a template created in another region?

Yes, but for this purpose it can You will need to change the region in your profile. Go to Profile → Settings → Region and select the one in which the template was created. After that, it will become available for deletion.

🔹 Why does it appear again after deleting the template?

This happens because synchronization with the cloud. If the template was created on another device (for example, in the web version), it will be restored. Delete it from all devices or clear the cache.

🔹 How to delete a payment template for housing and communal services if there is no button?

Some housing and communal services templates are tied to personal account and are deleted only after payment for the latter payment. If the service is no longer relevant, contact the support service with a request to reset the link.

🔹 Is it possible to restore an accidentally deleted template?

No, the bank does not store the history of deleted templates. However, you can create a new template with the same details if you remember them.

🔹 How to delete a template if the phone is lost or broken?

Use web version of VTB Online or contact the bank branch with your passport. You can also call support and ask to delete the template remotely (confirmation via SMS to the linked number will be required).