If the AliExpress app on Android freezes on the splash screen or closes instantly upon startup, the problem in 90% of cases is caused by an accumulated cache, an outdated software version or a conflict of system services, and not a global server failure.
Technical analysis support and forums shows that critical errors when launched are most often associated with full storage or an outdated version of the Android firmware. A mobile marketplace application requires a stable connection and certain system resources for the correct initialization of security modules.
In this article we will analyze in detail the algorithm of actions for diagnosing and troubleshooting. You will learn how to properly clear system garbage, check network settings and restore client functionality without losing important account data.
Diagnosing problems with network connection
The first thing you need to check is the stability of your Internet connection. The application AliExpress is very sensitive to signal quality, since when launched it loads personalized content, banners and cart data. If the connection is unstable, the initialization process is interrupted and the application closes.
Try switching from mobile data to Wi-Fi or vice versa. Sometimes providers block certain ports or CDN addresses through which the application loads resources. It's also worth checking if you have the Data Saver mode enabled in your Android settings, which may limit background activity.
⚠️ Attention: If you use VPN services or proxies to access foreign resources, try disabling them temporarily. Aliexpress can block connections from IP addresses of known anonymizers for security purposes.
You can use the built-in Android tools to deeply check the network. Go to Settings → About phone → General information and click on the build number several times to activate developer mode (if it is not already enabled). Then in the developers menu, select the item Run network check or use third-party utilities to ping servers.
Use airplane mode for 10 seconds and then turn it off. This will forcibly reconnect your smartphone to the nearest cell tower and update the IP address, which often solves traffic freezing issues.
Clearing cache and app data
Accumulation of temporary files is the most common reason why an app won't open. The cache may become corrupted after an unsuccessful update or system crash. Unlike user data, deleting the cache is safe and does not require re-authorization.
To clear it, go to Settings → Applications → AliExpress. Here you will see two important buttons: “Clear cache” and “Erase data”. Start with the first option. If this does not help, use the function Erase data, but remember that this will reset the application settings to factory settings and require you to log in to your account again.
☑️ Complete cleaning algorithm applications
After clearing the data, the application will become “clean”, as it was immediately after installation. This eliminates configuration file conflicts that may have arisen during previous work sessions. If the problem was in a broken session file, the login should be successful.
| Action | Impact on account | Recommended frequency |
|---|---|---|
| Clear cache | None | Once a month or in case of failures |
| Erasing data | Re-login required | Only in case of critical errors |
| Forced stop | None | Before any actions with the application |
The combination of “Force stop” + “Clear cache” solves 80% of problems with freezing on the screensaver without the need to reinstall the app.
Updating the application version and system systems components
Developers constantly release patches that correct vulnerabilities and compatibility bugs. If you have an older version AliExpressinstalled, servers may reject connection requests for security reasons. Check for updates in Google Play Market or Huawei AppGallery.
Sometimes the problem lies not in the application itself, but in an outdated component Android System WebView. This system module is responsible for displaying web content within applications. Its incorrect operation often leads to crashes of marketplace clients.
Go to the application store and find Android System WebView. If the Update button is available, be sure to install the new version. After this, restart your smartphone. This action synchronizes system libraries with the requirements of modern software.
What to do if there is no update button in the store?
If the update button is inactive or missing, try uninstalling updates for the WebView component through the app menu in the phone settings, and then check for updates in the store again.
Android version conflicts and compatibility
Modern versions of applications require the latest operating systems. If your smartphone is running an older version of Android (such as 6.0 or 7.0), new encryption features and network protocols may not be supported. In this case, the application either will not open or will be unstable.
Check your OS version in the Settings → About phonesection. If your device manufacturer has stopped supporting it and system updates are not available, your only option may be to install an older but compatible version of the application through third-party reliable APK repositories.
⚠️ Attention: Download APK files only from official mirrors or trusted resources like APKMirror. Installing modified versions from unknown sites can lead to the theft of your bank card data.
It is also worth considering that some “custom” firmware (MIUI, Flyme, EMUI) have aggressive energy saving settings. They can kill the application process immediately after it starts. Add AliExpress to battery exclusions and allow autostart in your smartphone's security settings.
Problems with access rights and permissions
For correct operation, the store requires access to storage (to save pictures), geolocation (to calculate delivery) and memory. If you have previously denied these requests or reset permissions through your privacy settings, the application may not go through the initialization phase.
Go to Settings → Applications → AliExpress → Permissions. Make sure that the switches next to “Memory”, “Location” and “Phone” are active. Lack of access to the storage often blocks the loading of the interface, since the application cannot write the necessary temporary files.
Particular attention should be paid to the permission to display on top of other windows. Some app features, such as discount pop-up notifications, require this permission. Without it, the startup process may freeze while waiting for a response from the system.
Radical measures: reinstalling and changing the account
If none of the above methods helped, the files of the application itself may be damaged at the file system level. A complete reinstall is the most effective way to fix this. Before deleting, make sure you remember your account login and password.
Delete the application, restart your device and download it again from the official store. This ensures that you get a fresh, uncorrupted version without old configuration errors. After installation, log into your profile.
In rare cases, the problem may be on the side of the account itself (for example, temporary blocking for suspicious activity). Try logging in from another device or creating a test account. If the new account works, then the problem is not in the phone, but in the status of your profile.
Before deleting the application, take screenshots of important orders or correspondence with the seller, since when you reset the data, the local history may be lost until resynchronization.
Frequently asked questions (FAQ)
Why does the application crash immediately after entering the password?
This often indicates a conflict in SSL certificate versions or an error in the security module. Try updating the application and the Android System WebView component. Also check if you have a modified (root) version of the system installed, which the application may be blocking.
Is it possible to restore the recycle bin after reinstallation?
Yes, all data about your cart, orders and favorites is stored on AliExpress servers and linked to your account. After successful login, all information is automatically synchronized and becomes available.
The application writes “No connection”, although the Internet is working. What to do?
Check the date and time settings on your phone. If they are disabled, the server will not be able to establish a secure connection. Also try disabling IPv6 in the settings of your router or mobile network, sometimes this solves the compatibility problem.
Is it safe to use an old version of the application if the new one does not work?
It is not safe to use outdated versions, as they may contain vulnerabilities. Do this only temporarily. If the new version does not work, the problem is most likely in the compatibility of your version of Android, and you should think about updating the system or changing the device.