Forgotten password on a smartphone Huawei —a situation that every fifth user faces. According to statistics from service centers, 68% of requests for blocking devices are related specifically to loss of access to the screen. Fortunately, the manufacturer has provided several ways reset to factory settings even without knowing the password. However, it is important to understand: each method has its own nuances and consequences for the data.

In this article we will analyze in detail all the current unlocking methods Huawei (including series models P, Mate, Nova and Y) released after 2018. You will learn how to perform hard reset via Recovery, use a proprietary utility HiSuite, and restore access through your account Huawei ID. We will pay special attention to the safety of data and typical errors that can turn a simple procedure into a nightmare.

Why a standard reset through settings is not available

The main problem of a locked one Huawei is the inability to get into the settings menu. Even if you remember the way Settings → System → Reset, the system will ask you to enter a password on the first screen. This is due to the security policy EMUI (Huawei proprietary shell), which blocks access to all system functions when the lock screen is activated.

Moreover, starting from EMUI 9.0 (Android 9 Pie), Huawei has tightened the protection: now to reset via Fastboot authorization via Huawei IDis required. This means that even tech-savvy users will not be able to bypass the block without a linked account. The exception is devices with an unlocked bootloader - but that's a different story.

  • 🔒 EMUI lock: The system requires a password for any action, including entering the settings
  • 🛡️ Protection HiSuite: The proprietary utility will not allow you to reset the device without confirming ownership
  • 🔧 Fastboot restrictions: Since 2019, authorization via Huawei ID is required for low-level commands
⚠️ Attention: On devices with EMUI 10.1+ (released after May 2020) reset via Recovery may require entering the password from the previous account Google. This is due to the function Factory Reset Protection (FRP).

Method 1: Hard Reset via Recovery Mode (works on 90% of models)

The most universal method that works even on completely locked devices. Suitable for all smartphones Huawei and Honor (except for models with a processor Kirin 9000 and newer, where additional authorization is required). The main disadvantage is the complete loss of data on the internal memory.

The instructions are relevant for devices with physical buttons (including Huawei P30 Pro, Mate 20, Nova 5T and newer models). On smartphones without a button Volume Up (for example, Huawei P50 Pocket), the combination may be different.

Turn off the phone (press and hold the power button for 10+ seconds)

Connect the charger (the battery must be charged at least 30%)

Prepare the PIN code for the SIM card (required after reset)

Make sure you have a backup copy of important data-->

  1. Turn off your smartphone. If it does not respond to the power button, hold it for 15-20 seconds until it vibrates.

  2. Hold the combination of buttons:

    • For most models: Volume Up + Power
    • For Huawei P40/Mate 40: Volume Up + Volume Down + Power
    • For Honor 20/30: Volume Down + Power (hold 10 seconds, then release Power, while continuing to hold Volume Down)

  • Wait for the logo Huawei or EMUIto appear, then release the buttons. After 5-10 seconds, the menu will open Recovery Mode.

  • Use the Volume buttons to navigate and the Power button to select. Select the item Wipe data/factory reset.

  • Confirm the action by selecting Wipe data/factory reset again (in some versions it may be called Factory data reset).

  • After the process is completed (will take 1-3 minutes) select Reboot system now.

    • The first boot after the reset may take up to 10 minutes. Do not interrupt the process, even if the screen remains black for a long time. If the device is stuck on the logo for more than 20 minutes, repeat the procedure or try an alternative method.

    What to do if Recovery Mode does not open?

    If, after holding the buttons, the phone vibrates, but the menu does not appear:

    1 Check that the buttons do not stick (especially important after being hit). moisture)

    2. Try connecting the charger before entering Recovery

    3. On some models (Huawei Y7 Prime 2019), you first need to hold Volume Up, then Power, holding both for 10+ seconds

    4. If the screen blinks but the menu does not appear, the firmware may be damaged (re-flashing via Fastboot)

    Huawei Model Combination for Recovery Features
    P30, P30 Pro Volume Up + Power Confirmation may be required via Huawei ID after a reset
    Mate 20, Mate 20 Pro Volume Up + Power In Recovery, an item is available Reboot to bootloader for flashing
    Nova 5T, Nova 7 Volume Up + Power After a reset, it automatically offers to restore data from the cloud
    Y6p, Y7a Volume Down + Power Menu in Chinese - use volume buttons to navigate
    P40, P40 Pro Volume Up + Volume Down + Power Requires a Wi-Fi connection to check Huawei ID after reset

    Reset via Recovery

    Used HiSuite

    Restored via Huawei ID

    Contacted the service center

    Didn’t try anything -->

    Method 2: Reset via HiSuite (official Huawei utility)

    If you have a computer and an original one USB cable, you can use the proprietary app HiSuite. This method is suitable for devices with EMUI 8.0 and newer, but has an important limitation: the phone must be synchronized with this PC at least once through HiSuite before blocking. Otherwise, the app will not recognize the device.

    The advantage of the method: after resetting, the phone will not require you to enter the password from the previous account Google (unlike Recovery). However, all data will be deleted, and some network settings may be reset.

    1. Download and install the latest version HiSuite s Huawei official website. Avoid third-party sources - they may contain malware.

    2. Connect the locked phone to the computer via the original cable. Use port USB 2.0 (usually black) for better compatibility.

    3. Run HiSuite and wait until the app recognizes the device. If the phone is not detected:

      • Try another USB cable (preferably included)
      • Install drivers Huawei manually via Device Manager
      • Restart your computer and phone

  • In the main window HiSuite select tab System recovery (or System Repair in the English version).

  • Click Reset settings (Factory Reset) and confirm the action. The app will warn you about data loss.

  • Wait for the process to complete (usually takes 5-15 minutes). The phone will reboot automatically.

    • Important: If HiSuite requests a device password, this means that the phone has not previously been synchronized with this PC. In this case, the method will not work - go to alternative methods.

    💡

    If HiSuite does not see the phone, try turning on the mode Charging only when connected, then select again File transfer in the notification shade. Sometimes this helps the app to correctly identify the device.

    ⚠️ Attention: On some models (Huawei P50, Mate X2after resetting via HiSuite you may need to confirm ownership via Huawei ID. If you do not remember your account details, prepare documents for your phone (receipt, box) to contact the service center.

    Method 3: Unlocking via Huawei ID (if an account is linked)

    If an account was set up on your phone Huawei ID, you can try to restore access through the function Find My Phone. This method only works under the following conditions:

    1. The phone is connected to the Internet (via a mobile network or Wi-Fi)
    2. The function Find my phone has been activated in the settings
    3. You remember the login and password from Huawei ID

    The procedure takes no more than 5 minutes, but has a limitation: after unlocking, you will still have to reset the settings, since the screen password will remain unknown. But this method allows you to save data before resetting.

    1. Go to the page Huawei Cloud from any device and log in.

    2. Select a section Find device (Find My Phone).

    3. The location will be displayed on the map your Huawei. On the right side of the screen, click Unlock screen (Unlock Screen).

    4. Confirm the action via SMS or email associated with your account.

    5. The phone will be unlocked, but the screen password will be reset. Now you can go into settings and make a backup copy of your data before doing a full reset.

      6. If the feature Find My Phone has not been activated, this method will not work. It is also not suitable for devices with a damaged screen, as it requires confirmation on the phone itself.

      💡

      Even if you have successfully unlocked the phone via Huawei ID, be sure to reset the settings after the backup. Otherwise, an attacker can re-lock the device if they know your account password.

      What to do if a reset does not help: common problems

      In 15% of cases, users are faced with a situation where a reset does not solve the problem. Let's look at typical scenarios and ways to solve them:

      • 🔄 Phone stuck on logo after reset: This indicates firmware corruption. Try logging in again Recovery and select Wipe cache partition. If it doesn’t help, you need to flash it through Fastboot.
      • 🔒 After resetting, it requires a password from Google (FRP): This is protection Factory Reset Protection. Solved by entering data from the last synchronized account Google. If you don’t remember, you will need to bypass FRP through special utilities (for example, Huawei FRP Tool).
      • 📵 Does not turn on after reset: Check the battery charge (connect to charger for 30+ minutes). If the indicator is not lit, there may be a hardware malfunction.
      • 🔧 HiSuite writes "Device not supported": Update the app to the latest version. If the error remains, try another computer with Windows 10/11.

    If none of the methods worked, and the phone gives an error Your device is corrupted or No command v Recovery, this indicates critical corruption of system files. In such cases, only flashing via Fastboot or contacting a service center will help.

    ⚠️ Attention: On devices with EMUI 11+ (released after 2021), an attempt to bypass FRP without official account data may lead to permanent IMEI blocking. Huawei is actively fighting against “grey” unlocking methods, so use only official methods.

    How to avoid losing data when resetting

    Unfortunately a full reset always leads to data deletion from internal memory. However, there are ways to minimize losses:

    1. Backup via HiSuite: If the phone has been synchronized with the PC at least once, you can try creating a backup copy before resetting. Connect the device, launch HiSuite and select Backup. The app will copy contacts, messages and some settings.

    2. Removing the SD card: If the data is stored on a memory card, remove it before resetting. The internal memory (where photos, videos and applications are stored) will be cleared, but the SD card will remain untouched.

    3. Cloud services: If the phone was turned on Huawei Cloud or Google Photos, the data may have been automatically synchronized. After the reset, log into the same account to restore photos and contacts.

    4. Fastboot mode (for advanced): Using commands adb pull /sdcard/ you can copy files from the internal memory to the PC if USB debugging is enabled. But this requires preliminary setup.

    It is important to understand that 100% data backup is impossible if you forget your password without preliminary preparation. The best protection is regular backups and the use of biometric unlocking (fingerprint or facial recognition) in addition to the password.

    💡

    If you often forget passwords, set up a backup email and phone number for recovery. Also add a trusted device to your account Huawei ID backup email and phone number for recovery. Also add a trusted device to your account Google —this will help bypass FRP after a reset.

    When to contact a service center

    Despite the availability of independent methods, there are situations when contacting professionals is the only way out:

    • 🛠️ The USB connector is damaged: If the phone is not detected by the computer, reset via HiSuite or Fastboot is impossible.
    • 🔋 The battery does not hold a charge: A minimum of 30% charge is required to reset. If the phone turns off when connected to charging, the battery will need to be replaced.
    • 🔐 Forgotten Huawei ID password: Without access to your account, it is impossible to bypass FRP on new models. The service center can help if you have documents for the phone.
    • 📱 The screen or touchscreen is damaged: If the menu is not visible Recovery or the touch buttons do not work, an independent reset is not possible.
    • 🛑 The phone is in a "brick" state: If after an unsuccessful reset the device does not turn on (black screen, no response to buttons), flashing using a programmer is required.

    Cost of unlocking in service centers Huawei varies from 1,000 to 3,000 rubles depending on the model and complexity of the work. Official centers provide a guarantee for the service, while “handicraft” workshops can use illegitimate methods leading to IMEI blocking.

    Before visiting the service:

    1. Prepare documents confirming the purchase (receipt, warranty card)
    2. Check whether the specialists will keep your data (in 80% of cases - no)
    3. Check reviews about the center on independent sites (for example, Yandex.Maps or 2GIS)

    ⚠️ Attention: Avoid offers to “unlock Huawei in 5 minutes” on the Internet. Most of these services use vulnerabilities that Huawei quickly closes with updates. After such a “repair”, the phone may lose access to updates or services. data-i="253">No, all official reset methods ( Google.

    FAQ: Frequently asked questions about Huawei reset

    Is it possible to reset Huawei without losing data if you forgot your password?

    No, all official reset methods (Recovery, HiSuitelead to complete deletion of data from the internal memory. The only chance to save information is if the phone was synchronized with Huawei Cloud or Google Account before blocking. In this case, after resetting and logging into the same account, some of the data (contacts, photos, notes) can be saved. restore.

    Why, after resetting, Huawei asks for a password for the old Google account?

    This is the work of the function Factory Reset Protection (FRP), which is activated if an account was configured on the phone Google. To bypass the request, you need to enter. login and password from the last synchronized account. If you don’t remember the data, try restoring access via Google recovery page. On devices with EMUI 10.1+ you may need confirmation via SMS or backup email.

    Is it possible to reset Huawei via a computer without HiSuite?

    Yes, but it requires technical skills. Alternative methods:

    1. ADB commands: If USB debugging was enabled on your phone, you can send the command adb shell recovery --wipe_data.
    2. Fastboot: For devices with an unlocked bootloader, you can use the command fastboot erase userdata.
    3. Specialized utilities: apps like Huawei Multi-Tool or DC Phoenix can reset the settings, but require the purchase of a license and risk blocking the IMEI.

    All these methods have a high risk of “bricking” the phone if used incorrectly.

    Will the SIM card or SD card be reset when resetting Huawei?

    No, a factory reset only affects the internal memory of the phone. Data on SIM card (contacts, SMS) and SD card (photos, music) will remain intact. However:

    • Contacts saved on the SIM may not appear in the phone book (import required)
    • If the SD card was encrypted in the phone settings, after resetting, access to it will be lost

    How to reset Huawei if the screen does not work?

    If the touchscreen does not respond, but the screen turns on:

    1. Connect the phone to the computer and use HiSuite to reset.
    2. If HiSuite does not detect the device, try logging in Recovery via a combination of buttons (time accuracy is needed).

    If the screen is completely black (does not turn on):

    1. Connect the charger for 30 minutes - it is possible The battery is dead.
    2. Try the combination for Fastboot (Volume Down + Power, then connect to the PC for flashing.
    3. If all else fails, go to the service center (you will need to replace the screen or cable).