Forgetting your smartphone password Realme is an unpleasant situation, but fixable. The manufacturer has provided several official unlocking methods, even if you do not have a backup copy or a linked account Google. The main thing is not to panic and not try to choose a combination at random: after 10–15 unsuccessful attempts, the device may be permanently blocked or erase all data automatically.

In this article we will analyze all current password reset methods on Realme (including models Realme 9 Pro, Realme GT 2, Realme C55 and others), from the simplest to the technically complex. Important: not all methods will save your files - some require a full factory reset. We will indicate where the data will be deleted and where there is a chance to save it.

If you are not confident in your abilities, it is better to contact the service center Realme —especially if critical data is stored on the phone without a backup copy. But in 80% of cases the problem is solved on its own in 10–30 minutes.

1. Unlocking via Google account (if linked)

The fastest and safest way is to use Google accountthat was synchronized with the device. The method works if:

  • 📱 The phone is connected to the Internet (Wi-Fi or mobile network).
  • 🔑 Do you remember the login and password for Googlelinked to Realme.
  • 🔄 On the device function Find device (Find My Device).

Instructions:

  1. Go to the site Find My Device from a computer or another phone.
  2. Login using the same account Googleas on blocked Realme.
  3. Select your device in the list (if there are several of them).
  4. Click Block device → enter new temporary password (for example, 123456).
  5. Confirm the action. After 1-2 minutes, a field for entering this password will appear on the screen. Realme A field for entering this password will appear.

After unlocking, immediately go to Settings → Security → Screen lock and set a new PIN or pattern key. If the function Find device has been disabled, this method will not work - proceed to the next method.

📊 Which unlocking method have you tried before?
Through Google Account
Reset to factory settings
Contacted the service
Never blocked
Another option

2. Recovery Mode (full data clearing)

If the account Google is not linked or you do not remember the password for it, you can still hard reset through recovery mode (Recovery Modefrom your phone: photos, messages, applications and settings. Use it only. if: deletes all data from your phone: photos, messages, applications and settings. Use it only if:

  • 📲 There is no important information on the device (or it is synchronized with the cloud).
  • 🔧 You are ready to set up Realme from scratch.
  • 🔒 Other methods do not worked.

Step-by-step guide for Realme (valid for most models, including Realme 8, Realme Narzo 50, Realme X7):

  1. Turn off the phone by long pressing the power button.
  2. Press simultaneously Power button + Volume up and hold for 10-15 seconds, until the logo appears Realme.
  3. Release the buttons and you will be taken to the menu Recovery Mode (may be in English or Chinese).
  4. Use the Volume buttons to navigate and the Power button to select item.
  5. Select Wipe data → Format data (or Clear data on some models).
  6. Confirm the action (usually you need to select Yes).
  7. After cleaning, select Reboot system now to reboot.

Turn off the phone

Hold Power + Volume Up

Wait for the Recovery menu to appear

Select Wipe data → Format data

Confirm reset (Yes)

Reboot the device (Reboot)

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The first boot after a reset may take 5-10 minutes. If the phone is stuck on the logo for more than 15 minutes, remove and insert the battery back (if it is removable) or press Power button for 20 seconds to force it. reboot.

⚠️ Attention: On some models Realme (for example, Realme 5i, Realme C3) after resetting through Recovery you may need to enter data from a previously linked account Google (FRP lock).If you don't remember them, use the method with ADB (section 4) or contact service.

3. Using the Realme Unlock Tool service (official method)

Realme offers an official tool for unlocking devices - Realme Unlock Tool. It works if:

  • 📄 You have a receipt or box from the phone (a serial number will be required).
  • 📧 You can confirm ownership of the device via email or SMS.
  • 🌍 The phone is not stolen (checked using the IMEI database).

Instructions:

  1. Go to the official website Realme to the support section (realme.com/support).
  2. Select Unlock Device or Forgot Password (name may vary).
  3. Enter IMEI phone (you can find it out by dialing *#06# on another device or look on the box).
  4. Fill out the form with purchase information (date, location, serial number).
  5. Submit a request and wait for a response from support (usually 1-3 business days).
  6. Follow the instructions from the letter to unlock.

This method is the most reliable, but takes a long time. Suitable if you are not in a hurry and want to avoid the risk of damaging your data. Since 2023 Realme it has tightened the verification. requests for unlocking - now you may need a photo of the receipt or box with IMEI.

⚠️ Attention: Do not use unofficial "unlockers" from the Internet - they may contain viruses or permanently damage the firmware Realme. The official tool from the manufacturer is free and safe.

4. Unlocking via ADB (for advanced users)

If it is enabled on your phone, you can try resetting the password via USB debugging (USB Debugging), you can try to reset your password via ADB (Android Debug Bridge). This method does not delete data, but requires preliminary preparation:

  • 🖥️ Computer with drivers installed Realme i ADB.
  • 🔌 USB cable (preferably original).
  • 🔧 Enabled USB debugging before blocking (if not, the method will not work).

Instructions for Windows:

  1. Download and install Platform Tools (includes ADB).
  2. Connect Realme to the computer via USB.
  3. Open the command line (Win + R → enter cmd).
  4. Enter the commands in order: 
    adb shell

    su
    

    rm /data/system/gesture.key
    

    rm /data/system/password.key
    

    reboot

  5. After the reboot, the password will be reset (you may need to enter any symbol).

If the command su does not work, then the phone does not have root access, and the method will not work. In this case, try the alternative:

adb shell am start -n com.android.settings/.ChooseLockGeneric

This command should open the password change menu, where you can install a new one.

What to do if ADB does not see the device?

If the command adb devices does not show your Realmecheck:

1. Are the drivers installed (download from the website Realme for your model).

2. Is the File transfer (MTP) mode enabled when connecting.

3. Try a different USB cable or port.

4. Restart your computer and phone.

5. Bypass FRP lock after resetting (if required by a Google account)

After resetting through Recovery some models Realme request data from the previously linked one account Google (protection FRP — Factory Reset Protection) If you do not remember your login/password, you can bypass the blocking in two ways:

Method 1: Through Wi-Fi settings (for Android 8–10)

  1. On the input screen Googleaccount, click Add Wi-Fi network.
  2. Enter any text in the network name field, select it and press Share.
  3. Select Gmail or Messages —the application menu will open.
  4. Go in Settings → Reset → Delete all data (again).
  5. After reboot, the FRP lock will be reset.

Method 2: Using a file manager (for Android 11+)

  1. Connect Realme to your computer via USB.
  2. Download FRP Bypass Tool (for example, SamFw FRP Tool).
  3. Run the app and select the model Realme.
  4. Follow instructions on the screen (usually you need to enter the phone into mode Fastboot).
Realme model Does it support FRP bypass via Wi-Fi Do you need root access
Realme 6/6 Pro Yes (Android 10) No
Realme 7/7 Pro Yes (Android 11) No
Realme GT Neo 2 No (Android 12+) Yes (for some methods)
Realme C21/C25 Yes (Android 10/11) No
⚠️ Attention: Bypassing FRP may violate the terms of use GoogleOn new models Realme (from Android 12 and above) such methods are often blocked - in this case, only an official support request will help. service center.

6. Contacting a service center: when this is the only option

If none of the above methods worked, you just have to contact an authorized service center Realme. This is relevant if:

  • 🔐 The phone requests Mi Account (on some models with firmware for China).
  • 🛠️ You are afraid to reset yourself via ADB or Fastboot.
  • 📱 The device has custom firmware installed, and standard methods do not work.

What to take with you:

  • 📄 Receipt or warranty card (if the phone is under warranty).
  • 📱 Phone box (indicated there IMEI and serial number).
  • 🆔 Passport (to confirm identity).

The cost of unlocking in the service depends on the model and reason for blocking:

  • 💰 Password reset without data loss: ~1,000–2,500 rubles.
  • 💰 Bypass FRP lock: ~1,500–3,000 rubles.
  • 💰 Flashing (if the system is damaged): ~2,500–5,000 rubles.

Official service centers Realme is available in all major cities of Russia. Addresses can be found on the manufacturer's website in the section Support → Service Centers.

💡

Before visiting the service, check whether your model is eligible for Realme a free unlock promotion. For example, in 2023, such a app worked for owners of Realme GT i Realme 9 series.

FAQ: Frequently asked questions about unlocking Realme

Is it possible to unlock Realme without losing data?

Yes, but only if:

  • 🔑 You remember your account login/password Google (method 1).
  • 🖥️ USB debugging was enabled on the phone (method 4 s ADB).

In all other cases, the data will be deleted.

What should you do if, after resetting, the phone asks for the old PIN?

This means that the reset was not completed completely. Try:

  1. Repeat the reset via Recovery (section 2).
  2. Use ADB to delete files gesture.key and password.key (Section 4).

If that doesn’t help, contact the service.

How to unlock Realme if you forgot the graphic key and Google account?

In this case, the following remain:

  • 🔧 Reset via Recovery (data loss).
  • 📧 Official support request Realme (section 3).
  • 🛠️ Service center.
Does unlocking work through a call (emergency call method)?

On new models Realme (with Android 10 and above) this method does not work —the manufacturer has closed the vulnerability. On older devices (for example Realme 2 Pro), it was possible to open the settings through an emergency call, but now this is not possible.

Can I unlock Realme via Find My Device if the phone is turned off?

No. The service Find My Device works only if:

  • 🔋 The phone is turned on.
  • 📶 Connected to the Internet.
  • 📍 The function Find device is activated in the settings.

If the phone is turned off, first charge it (at least to 10-15%), then try to unlock it.