Are you missing important calls because of your smartphone does not make a sound when there is an incoming call? The problem occurs on devices from all manufacturers - from budget Xiaomi Redmi to flagship Samsung Galaxy S23. The reasons may lie in both software failures and hardware failures. In 70% of cases, the sound can be restored independently without contacting a service center.

In this article we will analyze all possible reasons from a banal accidental pressing of the volume button to damage to the speaker. For each situation, we provide step-by-step guide with illustrations (where necessary) and warnings about common errors. We will pay special attention to hidden settings of Android 12-14, which are often overlooked even by experienced users.

1. Checking basic volume settings and modes

Start with the obvious: perhaps the call sound is just disabled or reduced to zero. On most smartphones, the ringer volume control is separate from the media sound, so check that it is call profile.

How to do it:

  • 🔊 Press the physical button Ring volume on the side panel of the device. In the menu that appears, select the icon (usually indicated by a handset) and move the slider to the right.
  • 📱 On some models (for example, Samsung) you need to go in Settings → Sound and vibration → Volume and separately adjust the volume call, notifications and media.
  • 🔔 Make sure there is no icon silent mode (crossed out speaker) on the lock screen. If there is, swipe the notification panel and turn it off.

If after these manipulations the sound does not appear, proceed to the next step. Please note: devices with Android 13+ may have a feature Adaptive soundthat automatically lowers the volume depending on the surrounding noise. Disable it in Settings → Sound → Adaptive sound.

📊 What smartphone do you have?
Samsung
Xiaomi/Redmi/Poco
Huawei/Honor
Google Pixel
Other

2. Diagnosis of hardware problems: speaker and connectors

If the sound disappears only with incoming calls: dust, moisture or mechanical particles can block the membrane. Blow through the speaker hole (do not use sharp objects!) or gently clean with a soft brush., but works in music, video and alarm clock, the problem is most likely a software one. If there is no sound at all, hardware malfunctions are possible hardware faults:

  • 🔧 Dirty speaker: Dust, moisture or mechanical particles may block the membrane. Blow through the speaker hole (do not use sharp objects!) or gently clean with a soft brush.
  • 🎧 Problems with the 3.5 mm jack (if any): insert and remove the headphones several times. Sometimes the system freezes in headphone mode, even if there are none.
  • 💧 Liquid ingress: if the smartphone was dropped into water, corrosion could damage the speaker contacts. In this case, only repair will help.

To check the speaker:

  1. Start any audio (music, video) and listen to see if there is sound.
  2. Call another phone and turn on the speakerphone - does the microphone work and speaker.
  3. Connect headphones: if there is sound in them, but not in the speaker, that is where the problem lies.
How to check the speaker using the engineering menu?

On most smartphones, you can run the speaker test via engineering menu. To do this:

1. Open the application Phone and enter the code ##4636##.

2. Select Phone information → Audio.

3. In the section Speaker press Play a test signal should sound.

Warning: do not change other settings in the engineering menu without knowing their purpose!

⚠️ Attention: If the speaker makes wheezing, crackling or distorted sound, this is a sign of physical damage. Do-it-yourself repairs can make the situation worse. Contact the service center.

3. Resetting sound and notification settings

Sometimes crashes occur due to conflicting sound profile settings. You can return everything to factory settings without completely resetting the phone:

Instructions for Android 10-14:

  1. Go to Settings → System → Reset settings.
  2. Select Reset sound and notification settings (on some On devices, the item may be called Reset application settings).
  3. Confirm the action and restart your smartphone.

After reset:

  • 🔄 Adjust the ringer volume again.
  • 📲 Check if notifications for the application are disabled Phone in Settings → Applications → Phone → Notifications.
  • 🎵 Make sure the standard ringtone is selected (not a silent file).

Make sure Do Not Disturb mode is turned off|

Check the ringer volume in settings|

Select standard ringtone (not custom)|

Reboot the phone after changes

-->

4. Conflicts with applications and clearing the cache

Sound control applications (for example, Volume Booster or Equalizer) can block system settings. Also, the cause may be damaged cache applications Phone.

How to fix:

  1. Uninstall third-party audio applications:
    • 🗑️ Go to Settings → Applications.
    • Find applications like Volume Control, Sound Assistant and delete them.
  • Clear cache and application data Phone: 
    Settings → Applications → Phone → Storage → Clear cache / Clear data
    ⚠️ Attention: Clearing data will reset your call history. Export it first if this is important.

    • If the problem appeared after updating Android, try roll back the update for the application Phone:

    1. Go to Settings → Applications → Phone → ⋮ (menu) → Uninstall updates.
    2. Restart the device.

    5. Problems with firmware and system crashes

    If the sound disappears after updating the OS or “on its own,” it’s to blame system failure. In this case, it will help:

    Method When to use Risks
    Reboot in safe mode If the problem is caused third-party software Temporarily disabling user applications
    Reset to factory settings If other methods did not help Deleting all data (make a backup!)
    Flashing via Recovery In case of critical failures after the update Data loss, risk of "bricking"

    How to boot into safe mode:

    1. Hold the button poweruntil the shutdown menu appears.
    2. Hold your finger on the option Shutdownuntil you are prompted to enter Safe Mode.
    3. Confirm and wait for the reboot.

    In safe mode, check if the sound works. If yes, the problem is in one of the installed applications. Remove suspicious apps (starting with the most recently installed ones).

    💡

    Before resetting to factory settings, save the phone’s IMEI. To do this, enter data-i="172">in the dialer and take a photo of the screen. This will help restore the network after the reset if problems arise. *#06# and take a photo of the screen. This will help restore the network after the reset if problems arise.

    6. Features of specific brands: Samsung, Xiaomi, Google Pixel

    Manufacturers often add unique sound control functionsthat may conflict with standard Android settings. Let's consider the nuances for popular brands:

    Samsung (One UI)

    • 🔇 Check Settings → Device care → Battery → Adaptive battery mode. Sometimes it limits the operation of background processes, including sound notifications.
    • 🎵 Turn off Settings → Sound and vibration → Sound quality and effects turn off UHQ-upscaler i Dolby Atmos —they can distort the call sound.

    Xiaomi/Redmi/Poco (MIUI)

    • 🔕 B Settings → Sound → Advanced settings disable Smart volume control.
    • 📱 Check Settings → Accessibility → Hearing → Mono audio. If the function is turned on, the sound may disappear from one of the speakers.

    Google Pixel (Stock Android)

    • 🔄 B Settings → System → Gestures → System navigation select 2 buttons instead of gestures - this may solve the problem with sound delay.
    • 🛠️ Update Google Phone via Play Market — in older versions there was an error with playing melodies.
    ⚠️ Attention: On devices Huawei s EMUI 12+ the function Sound assistantmay work, which automatically reduces the volume in quiet rooms. Disable it in Settings → Sound → Sound assistant.

    7. When should you contact the service center?

    If you have tried all the methods, but there is no sound for incoming calls, most likely there is a problem hardware. Contact the service if:

    • 🔧 The speaker does not produce no sounds (including music, alarm clock).
    • 💥 The phone has been dropped, wet, or subjected to mechanical stress.
    • 🔌 After connecting the headphones, the sound is not restored even after they are removed.
    • 📱 Artifacts appear on the screen or the smartphone reboots spontaneously.

    Average cost of speaker repair in 2026:

    Type of repair Cost (₽) Duration (days)
    Replacement of speaker (budget models) 1 200 — 2 500 1
    Replacement of speaker (flagships) 2 500 — 5 000 1–2
    Cleaning the 3.5 mm jack 500 — 1 500 1
    Diagnostics of the motherboard 1 000 — 3 000 2–3

    Before visiting the service:

    • 📋 Write it down IMEI (dial *#06#).
    • 🔄 Make a backup copy of your data.
    • 💬 Check whether the service provides a warranty for repairs (minimum 3 months).
    💡

    If the phone is under warranty, do not open it yourself! This will void the manufacturer's warranty.

    FAQ: Frequently asked questions about missing call sound

    🔊 Why is there sound in the headphones, but not in the speaker?

    This is a typical sign speaker contamination or damage, or a failure in identifying connected devices Try:

    1. Insert/remove the headphones several times.
    2. Clean the 3.5 mm jack (if any) with compressed air.
    3. Reset application settings Phone (see section 4).

    If it doesn’t help, the speaker needs to be replaced.

    📱 After updating Android, the call sound disappeared. What should I do?

    Updates often bring bugs. Try:

    • Roll back an application update Phone (in Play Store → ⋮ → Uninstall updates).
    • Clear partition cache Recovery (instructions for your model are available on 4PDA).
    • Send an error report via Settings → System → Error report.

    If The problem is widespread, the manufacturer will release a patch in the next update.

    ⚡ The phone vibrates, but does not ring. What's the matter?

    Most likely, the call sound is activated Vibration mode or muted. Check:

    1. Volume button - switch the profile to Sound.
    2. Notification settings for the application Phone (must be enabled sound).
    3. Function Do not disturb in the notification panel.

    On Samsung also check Settings → Device care → Battery → Background restriction — sometimes the system limits the operation of the application Phone.

    🔇 There is sound, but very quiet. How to amplify?

    If the call is barely audible even at maximum volume:

    • Turn on Volume Boost v Settings → Accessibility → Hearing (if available).
    • Install a third-party sound booster (for example Volume Booster GOODEV), but do not exceed safe values.
    • Check that the speaker hole is not covered with a cover or film.
    ⚠️ Attention: Excessive volume increase may damage the speaker!