PUBG Mobile remains one of the most popular mobile games, but many players are faced with an annoying problem: the game suddenly crashes at the loading stageduring battle or when opening the inventory. The reasons may lie either in hardware limitations your Androiddevice, or in software failuresconflicts with the firmware or even server problems on the part of the developers. In this article, we will not just list the possible culprits of crashes, but also give step-by-step guide how to diagnose and troubleshoot problems - from basic actions to advanced technical tricks.

It is important to understand that crashes in PUBG Mobile on Android are most often associated with insufficient RAM or processor overheating, but clumsy game updates and conflicting background applications can also be to blame. We analyzed reports from players from different devices - from budget Redmi and Samsung Galaxy A-series to flagships OnePlus and ASUS ROG Phone - and identified ones that covered 90% of cases. If you're tired of constantly returning to the desktop or a black screen with an error, read on. 10 key reasons, covering 90% of cases. If you're tired of constantly returning to the desktop or a black screen with an error, read on.

1. Lack of random access memory (RAM) - a resource-intensive game, and even mid-budget smartphones with

PUBG Mobile - a resource-intensive game, and even mid-budget smartphones with 4 GB of RAM may experience difficulties during long sessions. If the game crashes after 10-30 minutes of gameplay, most likely the system forcefully closes itto free up memory for other processes. This is especially true for devices with MIUI, ColorOS or Realme UIwhere aggressive battery optimization kills background tasks.

How to check:

  • 📱 Open Settings → Applications → PUBG Mobile → Memory and see how much RAM the game takes up at peak times.
  • 🔍 Use applications like Game Bench or DevCheckto monitor RAM usage in real time.
  • 📊 Compare your performance with the minimum requirements:
    Graphics qualityMinimum RAMRecommended RAM
    Smooth / Extreme3 GB4+ GB
    Balanced4 GB6+ GB
    HD / HDR6 GB8+ GB
    Ultra HD8 GB12+ GB

Solutions:

  • 🔄 Close all background applications before starting the game (especially instant messengers and social networks).
  • ⚙️ In the game settings (Graphics → Style) select "Classic" instead of "Color" —this reduces the load on the GPU.
  • 🛠️ Disable interface animation in the developer settings (Settings → About phone → Number assembly (7 taps) → Animation = Off.).
⚠️ Attention: Some firmwares (for example, MIUI 14+) have a hidden function “Deep memory cleaning”. To disable it, go to Settings → Battery → Battery Settings → Background Memory Cleaner = Off.
📊 How much RAM does your smartphone have?
2–3 GB
4 GB
6 GB
8 GB or more

2. Processor overheating

Crashes during the map loading stage (Erangel, Miramar) or during intense firefights are often associated with thermal throttling - when the processor automatically reduces performance due to high temperature. PUBG Mobile uses Unity Enginewhich heats up the Snapdragon chips, especially in hot weather or when charging while playing. Mediatek-chips, especially in hot weather or when charging while playing.

Signs of overheating:

  • 🔥 The phone becomes hot to the touch (especially in the upper part next to the camera).
  • ⚡ Performance drops sharply before departure (freezes, lags).
  • 📉 error logs (you can view them through ADB) there are entries about thermal_engine.

How to reduce the temperature:

  • 🧊 Remove the case before playing - it blocks heat transfer.
  • 🔋 Do not play while charging (or use original power supply with support for fast charging).
  • 🎮 Reduce frame rate (FPS) in the game settings to 30–40 FPS.
  • 🛡️ Install a cooling pad or use cooling pad for smartphones.
💡

If the game crashes on Sanhok or Vikendi, try disabling dynamic resolution in the graphics settings. These maps require more resources to render vegetation.

3. Conflict with firmware or shell

Smartphone manufacturers often modify Android to suit their needs, adding “chips” that interfere with games. For example, in Samsung One UI there is a function "Game booster"that should optimize performance, but in practice it may block access to the GPU. And in Xiaomi i POCO the problem often lies in MIUI Optimization a service that aggressively manages resources.

How to diagnose:

  • 🔍 Check the error logs via ADB (command: 
    adb logcat | grep -i "pubg\|unity\|crash"
    ).
  • 📱 Install Alternative App Launcher (for example, Nova Launcher) and run the game from there - sometimes this bypasses shell limitations.

Solutions for popular brands:

BrandProblemSolution
Xiaomi/Redmi/POCOMIUI Optimization kills the gameDisable in Settings → Accessibility → MIUI Optimization
SamsungGame Booster limits FPSAdd the game to exceptions or disable the booster
Realme/OppoDeep OptimizationDisable in Settings → Battery → Optimization
OnePlusFNM Service (background monitoring)Freeze after ADB: adb shell pm disable-user com.oneplus.fnm
⚠️ Attention: On some devices (for example, Huawei s EMUI) disabling battery optimization may cause accelerated discharge. Weigh the risks if you play without recharging.

4. Damaged game files or cache

If PUBG Mobile crashes at startup (before the main menu appears) or after an update, the culprit may be broken APK/OBB files or a version conflict. For example, after updating via Google Play sometimes old cache files remain that are not compatible with the new build.

How to clear the cache:

  1. Go to Settings → Applications → PUBG Mobile → Storage Settings → Applications → PUBG Mobile → Storage.
  2. Click on Clear cache data-i="179">(attention: this will reset the game settings!). "Clear cache" And "Clear data" (warning: this will reset the game settings!).
  3. Delete the folder com.tencent.ig in /Android/obb/ and restart the phone.
  4. Reinstall the game by downloading full APK + OBB from the official website (not through Google Play).

If the problem persists:

  • 🔄 Check the integrity of the files via Tencent Gaming Buddy (emulator for PC) - it can restore broken data.
  • 📥 Download alternative version (for example, PUBG Mobile KR or PUBG Mobile Lite), if your device does not support the main assembly.

Delete cache in application settings|Delete OBB folder|Disable VPN/proxy|Download APK from the official website|Turn off antivirus-->

5. Problems with Internet connection

Crashes with error «Connection Timeout» or «Login Failed» (code 10004, 10010) are usually associated with unstable Internet. PUBG Mobile requires a constant connection to servers Tencent, and if the ping exceeds 200 ms or packets are lost, the game may crash. This is especially true for mobile data (4G/5G) with poor coverage.

How to check the connection:

  • 📡 Run a speed test on Speedtest.net or Fast.com.
  • 🔗 Check MTU your network (the optimal value for games is 1472).
  • 🌍 If you use a VPN, turn it off - some servers block traffic from NordVPN or ProtonVPN.

Solutions:

  • 🔄 Switch from Wi-Fi to mobile data (or vice versa).
  • 📶 In the router settings, enable QoS (Quality of Service) and prioritize traffic for games.
  • 🔌 If you play via Wi-Fi, connect to the network 5 GHz (it is less loaded, than 2.4 GHz).
  • 🛡️ Disable traffic saving in settings Android (Settings → Network and Internet → Traffic saving).
How to change MTU on Android without root

Open Settings → Wi-Fi, hold down your network → Change network → Additional → find the field MTU (if it is not there, use the application MTU Detector).

6. Conflict with other applications

Some apps block access to the network or intercept the GPUcrashes. Frequent culprits:

  • 🛡️ Antiviruses (Avast, Kaspersky, 360 Security) - scan game files in real time.
  • 🔒 Firewalls (NetGuard, AFWall+) - block connections to servers Tencent.
  • 🎮 Game accelerators (Game Turbo, GFX Tool) - may not optimize settings correctly.
  • 📱 Battery saving applications (Greenify, AccuBattery- force close the game.

How to find the culprit:

  1. Start the phone in safe mode (hold the power button → “Safe mode”**). If the game does not crash, third-party software is to blame.
  2. One by one, disable applications with rights administrator or special access.
  3. Use ADBto see what processes are active during the crash: 
    adb shell dumpsys meminfo com.tencent.ig

List of applications that should be deleted or disabled:

  • 🚫 Clean Master, DU Speed Booster - aggressively clean RAM.
  • 🚫 Parallel Space, 2Accounts - create conflicts with the graphics driver.
  • 🚫 Lucky Patcher, GameGuardian —can trigger anti-cheat PUBG Mobile.
💡

If you use GFX Tool to overclock FPS, disable it. After update PUBG Mobile 2.6+, this utility often causes bans or crashes due to a conflict with anti-cheat.

7. An outdated version of Android or drivers

On devices with Android 9 and below (or without security updates after 2021) PUBG Mobile may crash due to incompatibility with the Vulkan API or outdated drivers Adreno/Mali. For example, on Snapdragon 625 or Helio P22 without firmware updates, the game will crash when rendering water or smoke effects.

How check:

  • 📱 Go to Settings → About phone → Android version.
  • 🔧 Find out the GPU model via CPU-Z or AIDA64.
  • 🔍 Check if yours supports device Vulkan 1.1+ (required for PUBG Mobile 2.0+).

Solutions:

  • 🔄 Update the firmware via Settings → Software update.
  • 🛠️ If there are no updates, install custom software (for example, LineageOS or Pixel Experience).
  • 🎮 In the game settings (Graphics → Engine) select OpenGL instead Vulkan (if available).
⚠️ Attention: On some devices (Meizu, LeEco, old Sony Xperia), firmware updates are no longer available. In this case, the only way out is lower the graphics settings to “Smooth + 30 FPS”** or play through an emulator on a PC.

8. Hardware limitations: weak processor or battery

If your smartphone is older. 2018 or belongs to the budget segment (Snapdragon 4xx, Helio A22, Exynos 7xxx), PUBG Mobile may crash due to insufficient performance. For example, on Redmi 5A or Samsung Galaxy J4 the game will crash when loading the map due to a slow drive. eMMC 5.1 drive.

How to identify a hardware problem:

  • 📊 Run a benchmark (3DMark, Geekbench) and compare the results with the minimum requirements:
    ComponentMinimum for SmoothRecommended for HD
    ProcessorSnapdragon 625 / Helio P23Snapdragon 730 / Dimensity 800
    GPUAdreno 506 / Mali-G71Adreno 618 / Mali-G76
    StorageeMMC 5.1UFS 2.1+
  • 🔋 Check your health battery through AccuBattery. If the capacity drops below 70%, the phone may turn off under load.

What to do if the hardware is weak:

  • 🔄 Install PUBG Mobile Lite —an optimized version for weak devices.
  • ⚙️ Turn on power saving mode in the game settings (Settings → Battery → Energy saving).
  • 🛠️ If the battery worn out, replace it (cost - from 1,500 ₽ in service centers).
📊 What processor does your smartphone have?
Snapdragon
Mediatek (Helio/Dimensity)
Exynos
Kirin
Other

FAQ: Frequently asked questions about crashes in PUBG Mobile

❓ The game crashes only on a specific map (for example, Erangel). What's the matter?

Most likely, the problem is texture rendering. Maps in PUBG Mobile have different levels of detail: Erangel and Miramar require more VRAM than Sanhok. Solutions:

  • Reduce graphics quality especially for this card (there are separate profiles in the settings).
  • Disable dynamic shadows and weather effects.
  • Clear the map cache via Settings → Data management → Clear data cards.
❓ After the update, the game began to crash. How to roll back?

Rolling back is possible, but risky (can lead to a ban for mismatching versions). data-i="353">c

  1. Remove the current version PUBG Mobile.
  2. Download old APK With APKMirror (for example, version 1.6 or 2.0).
  3. Disconnect the Internet and install the APK.
  4. Copy the folder com.tencent.ig from backup to /Android/obb/.

⚠️ Warning: The game may require an update the next time you start it.

❓ Crashes when opening the inventory or store. Why?

This is a typical problem UI renderingwhen the engine Unity cannot cope with loading item textures. Solutions:

  • Disable interface animation in the game settings.
  • Reduce UI resolution to 720p.
  • Reinstall the game by first deleting the folder com.tencent.ig to /Android/obb/.
❓ The game crashes with the error “Memory Leak Detected”. What to do?

Error Memory Leak means that the game does not free up RAM. This often happens on devices with 4 GB RAM after a long session. Solutions:

  • Close all background applications before starting PUBG Mobile.
  • Enable performance mode in the phone settings.
  • Use Game Booster (built-in Realme/Oppo) to force clear RAM.

If the error persists, this is bug of the current version of the game. Watch for patches on the official Twitter PUBG Mobile.

❓ Can an antivirus cause crashes?

Yes, especially if it is Avast, Dr.Web or 360 Security. These apps scan game files in real time and can block access to libil2cpp.so (main library Unity). Solutions:

  • Add PUBG Mobile to antivirus exceptions.
  • Disable real-time scanning during the game.
  • Remove the antivirus and use the built-in protection Google Play Protect.