Disconnecting the Internet from Rostelecom via Androida smartphone is a task that may be needed in different situations: from moving to the desire to save on unnecessary services. Many users encounter difficulties when trying to completely deactivate a connection via personal account, especially if it is a permanent (rather than temporary) disconnection. In this article we will analyze all the available methods, pitfalls and alternative courses of action - from standard settings to contacting support.

The procedure for disconnecting via a mobile application or browser on Android has its own nuances: the interface of the personal account may differ depending on the region, connection type (home Internet, mobile) and even the application version. In addition, some Rostelecom tariffs automatically renew your Internet subscription fee, even if you do not use it this is important to take into account in order to avoid unexpected write-offs. Below you will find detailed instructions with visual cues, tips for checking the shutdown status and ways to confirm actions.

If you plan to disable the Internet permanently, make sure that you do not have active services tied to this connection (for example IP television or static IP). Otherwise, they will also have to be deactivated separately. Keep in mind that a complete shutdown can take up to 3 business days - this period is often not indicated in the personal account interface, but is specified in the contract.

📊 Why do you want to turn off Rostelecom Internet?
Moving to another address
High tariffs
Unnecessary service
Problems with communication quality
Another provider

1. Preparation: What you need to know before disconnecting

Before you begin disconnecting, check a few key points. First, make sure that you have access to Rostelecom personal account - without it, it will be impossible to disable the service via phone. If you do not remember your password, restore it in advance through the official application or website lk.rt.ru. Secondly, prepare your contract data: personal account number or linked telephone number - they may be needed to confirm actions.

Pay attention to the type of your connection:

  • 📶 Home Internet (via wire or Wi-Fi router) - can be disabled through the "Services" or "My" section connections."
  • 📱 mobile data (SIM card) - requires separate deactivation in the "Mobile communications" section.
  • 📺 Combo tariffs (Internet + TV + phone) - you will have to disable each service separately.

Important: if you have credit limit or deferred payments, they must be paid off before disconnection. Otherwise, Rostelecom may impose restrictions on reconnection in the future. Check the balance in the section Finance → Payment history.

⚠️ Attention: If your tariff includes unlimited nights or bonus traffic, these options may remain active even after the main package is turned off. They must be deactivated separately in the "Additional services" section.

2. Method 1: disconnection through the official Rostelecom application

The most convenient way is to use the mobile application Rostelecom (available in Google Play). Download it if you have not already installed it and follow these steps:

  1. Open the application and log in (enter your phone number or personal account + password).
  2. Go to the section Services or My connections (the name may differ depending on the version of the application).
  3. Select an active Internet connection (usually displayed as "Home Internet" or "Tariff Plan").
  4. Click on button Management or Details, then find the option Disable the service.
  5. Confirm the action via SMS code (will be sent to the number linked to your personal account).

If there are no buttons, try an alternative way: Disable the service no, try the alternative way:

  1. Go to Profile → Settings → Service management.
  2. In the list, find your tariff and click Change.
  3. Select the option Disable or Terminate the contract.

Checked personal account balance|Saved contract data (number, date)|Disabled additional services (TV, static IP)|Prepared an alternative method of communication (another operator)-->

After confirming the disconnection, you will receive a notification by email or in the application. However status can be updated up to 72 hours this is normal. To speed up the process, you can additionally call support at number 8 800 100 08 00 and check the status of the request.

3. Method 2: disconnection via the mobile version of the site

If the application does not work or you prefer a browser, use the mobile version of your personal account. To do this:

  1. Open a browser to Android (for example, Chrome or Firefox) and go to lk.rt.ru.
  2. Log in using your login (phone number/personal account) and password.
  3. In the menu, select Services → My connections.
  4. Find the block with the Internet and click Management.
  5. There will be a button at the bottom of the page Disable the service —click it and confirm the action.

The interface of the mobile version of the site may look different than in the application. For example, in some regions, the disable option is hidden behind the Actions or Change tarifftab. If you don’t find the right button, try:

  • 🔍 Use search in your personal account (magnifying glass icon at the top of the screen) and enter the request “disable the Internet.”
  • 📱 Switch to full version of the site (select "PC Version" in the browser menu).
  • 📞 Contact online support chat (button in the lower right corner of the screen).
⚠️ Attention: When disabled via the browser, some fields may not display correctly due to cache. Clear the site data in your browser settings (Settings → History → Clear data) and try again.

4. What to do if there is no “Disable” button?

The situation when the disable option is not available occurs frequently. This may be due to:

  • 📄 Current promotions (for example, “internet as a gift” when connecting to TV).
  • 💳 Unpaid debts —you first need to pay off the debt.
  • 🔒 Restrictions under the contract (for example, the minimum period for using the tariff).

In such cases, try the following solutions:

  1. Change the tariff to the minimum. Go to the section Tariffs and select the cheapest package (for example, "Internet Economy"). This will reduce payments until you find a way to completely turn off.
  2. Write a statement through support. In your personal account, find the section Appeals or Technical support and create a request with a subject "Internet shutdown." In the text, indicate: 
    

    Please disable the home Internet service under contract No. [your number]
    

    from [date]. I confirm that I have no debts.
  3. Visit the Rostelecom office. If online methods do not work, find the nearest service center using the map on the website company.rt.ru/contacts.
An example of a support response to a disconnection request

Dear client!

Your request to disable the "Home Internet" service (agreement No. 12345678) has been accepted.

The procedure will take up to 3 working days. After completion, you will receive an SMS notification.

Thank you for being with us!

If support refuses to disable the service citing “technical limitations,” request a written refusal with justification. This can be done through the section Appeals → History → Request a response in writing. Such a document will be useful for further proceedings or complaints to Roskomnadzor.

5. Checking the shutdown status

After sending a shutdown request, don’t be lazy to check its status. This can be done in several ways:

Verification method How to perform Update period
Personal account (application/website) Section Services → status should change to "Disabled" 1–3 days
SMS notification Will be sent to the number linked to your personal account Within 24 hours
Email Confirmation letter to the address specified in the profile 1–2 days
Call support Call 8 800 100 08 00 and clarify status Updated materials immediately

If more than 3 days have passed and the Internet is still active, contact support and provide your request number (it can be found in the request history). Sometimes delays occur due to technical work or billing errors. In this case, ask to redirect your request to the technical department.

💡

Save a screenshot of the shutdown confirmation screen (or support request number). This will help quickly resolve disputes if payments continue to be written off.

6. Alternative methods of disconnection

If your personal account is inaccessible or does not work correctly, use alternative methods:

  • 📞 Call the contact center. Call the number 8 800 100 08 00 (the call is free) and follow the instructions of the autoinformer. To turn off the Internet, you usually need to click 1 (services), then 3 (disconnect). Get ready to tell the operator your personal account number and passport details.
  • 💬 Chat with the operator. In the application or on the website lk.rt.ru find the chat icon (usually in the lower right corner). Write: “I want to turn off the Internet under contract No. [your number]. I confirm that I have no debts.”
  • 📧 Email request. Send a letter to support@rt.ru with the subject "Application to turn off the Internet." In the body please indicate: 
    

    Full name: [your name]
    

    Agreement number: [XXXXXXXX]
    

    Connection address: [full address]
    

    Please disable the home Internet service from [date].

If you rent an apartment and the Internet was connected by previous tenants, you will need renew the contract in your name or provide documents confirming the right to disconnect (for example, a rental agreement). Otherwise, Rostelecom may refuse the request.

⚠️ Attention: When disconnected via a call or chat, the operator may offer “alternative solutions” (for example, switch to a cheaper tariff). Insist on complete shutdown if that is your goal. Phrases like “I just need a disconnection, not a change in tariff” will help speed up the process.

7. What to do after disconnecting?

Even after successfully disconnecting the Internet, there are still nuances that are worth considering:

  • 📄 Check payments. Make sure that Internet charges have stopped (section Finance → Payment history). If payments continue, contact support with a request to return the money.
  • 🔄 Return the equipment. If you used a Rostelecom router or modem, it must be returned to the company's office (addresses can be found on the website). Otherwise, you may be charged the cost of the device.
  • 📡 Think about changing your provider. If the disconnection is due to unsatisfactory connection quality, explore alternatives: MTS, Beeline, TTK or local suppliers. Compare tariffs on sites like tariffi.ru.

If you plan to connect to Rostelecom again in In the future, save your personal account number - this will speed up the re-registration. Also pay attention to promotions for new clients: sometimes it is more profitable to draw up a new contract than to restore an old one.

💡

Disconnection of the Internet does not mean automatic termination of the contract. If you still have other services (for example, a home telephone), the contract will be valid until it is completely closed.

FAQ: answers to frequently asked questions

Can I turn off the Internet temporarily and then restore it?

Yes, Rostelecom provides the "Internet Suspension" service (up to 6 months). To do this, in your personal account, select Services → Suspend. Please note that a nominal fee may be charged for suspension (about 50–100 rubles per month). To resume access, just pay the debt and submit a connection request.

What happens if you don’t turn off the Internet, but simply stop paying?

If you fail to pay, Rostelecom will first limit the speed to 64 Kbps, then (after 2-3 months) completely will disable access. However, the debt will accumulate and your information may be turned over to a collection agency. In addition, reconnection will require payment of debt + fines. It is better to disable the service officially.

Is it possible to disable the Internet through Sberbank Online?

No, Sberbank Online only allows you to pay for Rostelecom services, but not manage them. To disable it, you must use your Rostelecom personal account, application, or contact support.

How to disable the Internet if you forgot the password for your personal account?

Recover your password using the form on the website lk.rt.ru ("Forgot your password?" button). You will need access to the email or phone number associated with your account. If this data is out of date, contact the Rostelecom office with your passport to restore access.

Will money be written off after the Internet is turned off?

After a complete shutdown, the write-off services will stop. However, if you still have other services (such as IPTV or landline), you will continue to be charged for them. Check the section My services and disable everything unnecessary.