Missing important calls due to the fact that the incoming signal is automatically sent to another number is often the result of a forgotten active forwarding on the Tele2 phone. Owners of Android devices may accidentally enable this feature in call settings or via USSD commands to save traffic in areas of poor reception, and then fail to disable it in time. To regain control over incoming calls and stop forwarding to third-party contacts, you must use one of the three available methods of deactivating the service directly from your smartphone.
Disabling forwarding on devices with an operating system Android can be done directly through the phone’s system menu, using special USSD commands or through the operator’s official mobile application. Each of these options has its own advantages: the phone settings allow you to manage the service without access to the Internet and without charging for requests, while the application provides a visual interface with the status of all active services. It is important to understand that the forwarding service itself is often paid or charged according to special conditions, so disabling it in a timely manner will help maintain the balance of your personal account.
In this article we will analyze in detail each of the available methods, and explain the possible nuances of working with different versions of the interface Android and we will provide the current codes for quickly managing the service. You will learn how to check the current redirection status and what to do if standard methods do not work due to the specific firmware of your device.
Managing the service through the Android system settings
The most universal and accessible way to disable redirection is to use the phone's built-in menu. The dialing interface is Android standardized, so the path to the necessary settings will be similar on most devices, be it Samsung, Xiaomi or Pixel. You don't need to download additional software or spend money on sending messages. Just open the Phone application, which is usually docked at the bottom of your smartphone screen.
After launching the application, find the menu button, which is most often indicated by three vertical dots or horizontal bars in the upper or lower right corner of the screen. By clicking on it, you will see a drop-down list where you need to select the item Settings or Advanced. In the menu that opens, look for the section related to accounts or calls. On different versions of the system, this item may be called differently: Accounts for calls, Advanced settings or simply Calls.
When you get to the desired section, the system may ask you to confirm the action or download data from the cellular network. This is normal behavior, as the phone sends a request to the operator's server to obtain the latest service status. Select your SIM card Tele2if you have two or more cards installed in your device. Next, find the item Call forwarding. You will see a list with four main conditions for redirection.
⚠️ Attention: If you see an endless loading or connection error when you enter the forwarding menu, try switching your phone to airplane mode for 10 seconds and then turning on the network again. This will update the device’s registration in the operator’s network.
In the list of conditions you will see the options: “Always”, “If busy”, “If unavailable” and “If not responding”. Opposite each of them there will be a telephone number to which calls are sent, or a disconnection note. To deactivate the service completely, you need to sequentially go to each of these four sub-items and select the option Disable. Even if it seems to you that only one forwarding is active, it is better to check all four statuses to be sure.
☑️ Checking call settings
Using USSD commands to quickly disconnect
For those who prefer speed and do not want to delve into multi-level smartphone menus, the operator Tele2 has provided special service codes. USSD requests are processed instantly by the network and do not require mobile data. This method is especially relevant if you are roaming or have a limited data plan, since most of these requests are free within your home network.
To disable all types of unconditional and conditional forwarding at the same time, you can use the universal reset code. You need to open the dial pad and enter the following sequence of characters: ##002#, then press the call button. The system will automatically process the request and send an SMS notification that all call forwarding services have been successfully disabled, including data and fax services, if they have been activated.
If you want to manage services selectively, for example, disable forwarding only when the line is busy, but leave it active when the phone is turned off, use specialized codes. Below is a table with the main commands for managing the service on the network Tele2.
| Forwarding type | Disconnection command | Description of condition |
|---|---|---|
| Unconditional | ##21# |
Calls always go away, regardless of status phone |
| If busy | ##67# |
Forwarding when talking on another line |
| If unavailable | ##62# |
When the phone is turned off or out of network coverage |
| If there is no answer | ##61# |
When ignored call for a certain time |
After entering any of the commands, a pop-up message from the operator will appear on the screen confirming the action. Please note that the code ##002# is the most powerful tool as it clears all settings at once. It is recommended to do this first if you are not sure which type of forwarding was activated previously.
Save the code ##002# in your contacts under the name "Call Reset". This will allow you to disable call forwarding in one click from the main screen in an emergency.
Disablement through the app and personal account
Modern smartphones allow you to manage operator services not only through the dialer, but also using specialized software. The company Tele2 has an official application "My Tele2", which provides complete control over the tariff and connected options. Using the application is convenient because you see not only the forwarding status, but also the cost of its use, if it is charged.
To get started, download the application from the store Google Play and log in using your phone number. After logging into your personal account, go to the "Services" or "Settings" section. This typically displays a list of all active subscriptions and features. Find the block dedicated to calls and see the forwarding status. If the service is active, next to it there will be a switch or button “Disable”.
The advantage of this method is its clarity. Unlike USSD codes, where you receive a dry text message, in the application you can see which number the calls are being forwarded to. This is especially useful if you suspect that the redirect has been set up by someone else without your knowledge. In addition, through the app you can set up forwarding to voicemail, if such an option is provided by your tariff plan.
⚠️ Attention: The interface of the "My Tele2" application may be updated. If you do not find the forwarding section in the main menu, use the search within the application or contact the support chatbot.
It is also worth noting that some corporate rates or specific service packages may limit the ability to change forwarding settings through the app. In this case, the system will issue a notification about the need to contact support or use USSD commands. Always check changes in the application with the actual behavior of the phone by calling your number from another device.
Features of forwarding on dual-SIM smartphones
Owners of devices with two active SIM cards often encounter confusion when managing services. The operating system Android allows you to assign different call settings for each SIM card separately. This means that disabling forwarding on a card Tele2 will not affect the settings of the second card, for example MTS or Beeline, and vice versa.
When entering USSD commands on a dual-SIM device, the phone may request clarification: from which card to send the request. It is extremely important to choose the SIM card on which the service is activated. If you accidentally send the reset code ##002# from the wrong card, the setting on the desired SIM card will remain active, and calls will continue to go to someone else's number. In the phone settings menu, this choice is made at the stage of entering the “Accounts for calls” section, where you need to tap on the name of the operator.
Be careful when using the “Forwarding when unavailable” function. If you have two SIM cards in one phone and you turn off one of them, calls to it may be redirected if this option is enabled. However, if you simply switch mobile data or standby mode to another card, this is not considered "unavailable" for the network, and the forwarding will not work unless the phone is completely turned off or loses signal.
What is forwarding to voicemail?
This is a special case of conditional forwarding. If you disable all types of forwarding with the code ##002#, you will also disable the subscriber's ability to leave a voice message, unless the operator provides a separate answering service that does not depend on standard forwarding.
Checking status and possible problems
After performing the steps to disable the service, it is recommended to make sure that the settings are actually applied. The easiest way to check is to call your number from another phone. If the call goes through normally and the phone rings, then call forwarding is disabled. If the call is immediately dropped or transferred to another number, it means that there is an active setting left somewhere.
You can also use the status check command. Enter the code *#21# and press call. An information message appears on the screen indicating the forwarding status for voice, data, and fax. If it says “Does not forward” or “Disabled” everywhere, then the problem is solved. This command works on all phones and does not charge funds.
Sometimes users are faced with a situation where redirection is not disabled by any of the methods. This may be due to a technical glitch on the operator’s side or a service being blocked by the network. In rare cases, the culprit is a third-party application installed on the phone, which has rights to manage calls and forces call forwarding.
⚠️ Attention: If you used the disable code, but calls still do not go through, restart the phone. This is necessary to update network profiles and reset the connection cache.
In case of persistent problems, when neither rebooting nor re-entering codes helps, the only correct solution is to contact technical support Tele2. Operators can check your number settings in their database and force reset all services remotely. This is especially true if you changed your phone and rearranged the SIM card, and the old settings are “stuck” on the network side.
The code *#21# is a free and safe diagnostic method. Use it after any changes to call settings to control the result.
Security and protection from fraudsters
The forwarding function is often used by fraudsters to intercept your calls and SMS messages with confirmation codes from banks. Attackers can trick you into entering the command to enable redirection, for example, under the guise of participating in a competition or receiving a bonus. Therefore, it is extremely important to periodically check the status of this service, even if you did not plan to enable it.
Remember that no official representative of a bank or telecom operator will ever ask you to enter a USSD code to “confirm your identity” or “receive winnings”. If you receive a message asking you to dial a certain combination of numbers, ignore it. Regular checking through the code *#21# will become your security habit that will protect your personal data.
In addition, some malicious applications disguised as useful utilities may request permission to manage telephony. When installing new software, carefully read the list of permissions. If a simple flashlight or calculator asks for permission to make calls and change call settings, this is an alarming signal. Uninstall such an application immediately and scan your phone with an antivirus.
Is it possible to disable forwarding if your phone is locked or lost?
Unfortunately, it is impossible to disable forwarding directly from a lost phone. However, you can call the Tele2 support service from another number, go through identification using your passport data and ask the operator to disable all forwarding services on your number remotely. It is critically important to do this as quickly as possible so that attackers do not intercept access codes to your accounts.
Is there a charge for disabling forwarding?
The procedure itself for disabling the service, whether through the phone settings, USSD command or application, is free. However, if at the time of deactivation you had active paid forwarding, the subscription fee for the current period of using the service until it is deactivated may be debited from your account. Check the tariff conditions in your personal account.
Why does the code ##002# not work on my Android?
In rare cases, the phone's firmware or a third-party calling application may block the sending of certain USSD commands. Try adding a pause to the command using a pause character (usually a comma or semicolon in the contact editor), but this is rarely needed for ##002#. If the code does not work, use the call settings menu or contact your operator's support.
Does forwarding affect call quality?
No, configured forwarding itself does not degrade the quality of voice communication or Internet speed on your device. It only changes the route of the incoming call. However, if forwarding is set to a number in another region or country, this may result in significant outgoing call costs for the person calling you or for you, depending on the tariff conditions.
How to find out which number is forwarded to?
Enter the code *#21# to check unconditional forwarding or go to the call settings in your phone. The menu will display the number to which calls are forwarded. If an unfamiliar number is indicated there, immediately disable the service with the code ##21# and change the passwords for important accounts linked to this phone number.