How to disable forwarding on the Android phone Xiaomi Redmi

The situation when calls to your number are not received, but are immediately dropped or redirected to another phone, often causes panic. Owners of smartphones Xiaomi i Redmi may encounter this due to accidental activation of a function in the menu or errors of the telecom operator. Forwarding is a useful tool, but if it is turned on without your knowledge, you risk missing important business calls or messages from loved ones.

In this article, we will analyze in detail all the available ways to deactivate this function on devices with shell MIUI i HyperOS. You will learn how to use universal USSD commands, where to look for hidden settings in a standard “dialer” and what to do if software methods do not work. Understanding how network services work will help you quickly regain control of your number.

The shutdown process may vary depending on the firmware version and model of your device, be it budget Redmi Note or flagship Xiaomi 14. However, the basic principles of interaction with the operator's network remain unchanged. We will consider both standard system tools and alternative methods of solving the problem.

Checking forwarding status via USSD codes

The fastest and most reliable way to find out the status of forwarding services is to use special requests that are sent directly to the telecom operator’s server. These commands work at the network level, so they do not depend on the version Android or interface settings of your smartphone. To start diagnostics, you need to open the “Phone” application and go to the dialing screen.

Enter the code *#21# and press the call button. The system will instantly display a window with information about where your incoming calls, SMS, faxes and data transfers are redirected. If you see a phone number or a message saying that forwarding is active, this confirms there is a problem. If the service is disabled, you will receive a corresponding notification from the network.

For a more detailed check, you can use the code #62#. It shows where calls go when your phone is turned off or out of network coverage. This is the so-called forwarding when the subscriber is unavailable, which is often configured for voicemail. The code is also useful #67#, which displays the forwarding settings when the line is busy with another conversation.

⚠️ Attention: The displayed numbers may belong to your operator's service centers (for example, for voicemail). Do not rush to panic if you see unfamiliar numbers - check them with the official contact information of your SIM card.

After receiving information about the status of services, you can proceed to disabling them completely. The universal command for resetting all types of redirects looks like ##002#. Entering this code and pressing the call button is guaranteed to cancel all active forwarding of calls and messages, returning the settings to the operator’s factory settings.

Disconnection via the standard MIUI settings menu

If you prefer a visual interface instead of entering numerical commands, the shell MIUI provides convenient graphical access to call control. The path to the settings may vary slightly depending on the system version, but the logic remains the same for all devices Xiaomi. Open the Phone application and find the menu icon, usually located in the upper or lower right corner of the screen.

In the list that opens, select Settings or Call Settings. Next, the system will prompt you to select a SIM card if your device has two installed. Click on the one for which you want to change the settings. In the list of options, find the “Call Forwarding” section. The system may take a few seconds to download the current service status directly from the operator.

You will see four main options for forwarding conditions: “Always”, “When busy”, “When no answer” and “When unavailable”. To completely disable the service, you need to go to each of these points and select the “Disable” or “Off” mode. In some firmware versions, next to each item the number to which the forwarding is being displayed is displayed.

Please note that changing these settings requires confirmation by the network. After you press the shutdown button, you may hear a short beep or see a pop-up notification that the settings were successfully changed. If the system displays an error or hangs on the loading screen for a long time, this may indicate problems with the connection at the moment.

Using key combinations for a full reset

When the graphical menu does not work correctly or you want to perform the operation as quickly as possible, specialized ones come to the rescue cancellation codes. Unlike verification codes, these combinations immediately send a command to the operator’s server to change the configuration of your number. This is the most effective method for devices Redmi with a simplified version of the shell.

There are a set of codes for disabling specific types of forwarding, which is useful if you want to leave only one type of forwarding active. For example, the code ##67# cancels forwarding only if the line is busy, and ##61# removes forwarding if there is no answer. Using these commands requires care not to disable the service you need, such as forwarding to voicemail during meetings.

For guaranteed results, it is recommended to use the hard reset code ##002#. It works as a “master key” that resets all call redirection conditions. After entering the command and pressing the call button, the message “Call forwarding - erasing successfully” or a similar confirmation from the network should appear on the screen.

Forwarding type	Disconnect code	When it works
Unconditional	##21#	All calls at once
When busy	##67#	The line is busy with a conversation
If there is no answer	##61#	The handset is not picked up in time
When unavailable	##62#	The phone is turned off or there is no network

However, in rare cases, virtual operators or specific tariff plans may have their own limitations. If, after entering the code, you receive a request error message, try repeating the procedure after a few minutes.

Solving problems with dual-SIM devices

Smartphone owners Xiaomi often use two SIM cards at the same time, which adds nuance to the process of managing forwarding. System Android and shell MIUI consider each SIM card as a separate subscriber number with its own set of network services. Therefore, disabling forwarding on one card does not in any way affect the settings of the second.

When using methods through the settings menu, be sure to check which SIM card is currently selected. At the top of the call settings screen there is usually a switch or tabs with the names of the operators (for example, “SIM 1: MTS” and “SIM 2: Beeline”). A selection error will result in the problem on the second card remaining unresolved.

When entering USSD codes the situation is similar. By default, the command is sent through the SIM card that is installed for making outgoing calls by default. To send a request through the second card, you must either temporarily change the card for calls in the settings, or hold your finger on the call button after entering the code - on many devices this brings up a menu for selecting a SIM card for the current request.

⚠️ Attention: Make sure that both SIM cards are active and have a network signal before starting setup. If one of the cards is displayed as “No network” or “Emergency calls only”, changing the forwarding settings for it will not be possible.

If you plan to remove one of the SIM cards, it is recommended to check the forwarding settings for the remaining card in advance. Sometimes, when removing a SIM card, the settings may be lost or, conversely, saved in an incorrect state, which will lead to loss of calls in the future.

What to do if the code does not work on the second SIM card?

Try to rearrange the SIM cards in the tray. Sometimes SIM 1 slot has priority for service requests. You can also temporarily disable the first SIM card in the system settings in order to force a request through the second.

Interaction with the telecom operator in case of failures

There are situations when neither the phone menu nor USSD commands bring results. The phone says “Request Error” or “Connection Problem,” although the network indicator shows full signal strength. In such cases, the problem does not lie in the smartphone Redmi, and on the side of the telecom operator or in the profile of your SIM card.

The first thing you should do is call the support service of your operator. Prepare your passport details in advance, as the security officer is required to verify the identity of the owner of the number before making changes to the profile. Ask a specialist to check the status of the “Forwarding” service in your internal system and forcefully disable it.

Often the reason for the inability to change settings is the active “Prohibition of changing call parameters” service, which could be activated accidentally or by default on some corporate tariffs. To remove it, you may need to enter a special PIN code, which is usually 0000 or 1234 if you have not changed it before.

If the operator claims that the services are disabled, but calls still do not go through, you may need to replace the SIM card. Old cards with a long service life sometimes process network overhead signals incorrectly. Visit a communication salon with your passport for a free replacement of the carrier with a new one that supports modern standards.

Resetting network settings as a last resort

When all of the above methods exhausted, but the problem persists, you can try resetting the network settings on the device itself. This procedure will not delete your personal data, photos or applications, but will return all settings related to Internet connection and cellular communications to factory defaults.

To perform a reset, go to the section Settings, then find the “About phone” item or use the search in settings by entering the request “Reset”. Select the option “Reset Wi-Fi, mobile data and Bluetooth settings.” Confirm the action by entering the screen unlock pattern or password.

After the reboot, the phone will re-register in the operator’s network. This often helps correct software conflicts when the system “remembers” the incorrect status of a service. Please note that you will have to re-enter passwords for known Wi-Fi networks and pair Bluetooth devices.

What code exactly disables all types of forwarding?

The universal command for completely disabling is ##002#. It applies to all operators and cancels forwarding when busy, no answer or the subscriber is unavailable.

Why are the forwarding settings not saved?

This may occur due to temporary failures in the operator’s network or if the change prohibition service is active on the number. Try rebooting the phone or contacting your operator's support.

Does forwarding affect the tariff?

Yes, incoming forwarded calls are often charged as outgoing calls from your number to the one where the forwarding is going. Check the conditions in your operator's tariff plan.

Is it possible to set up forwarding to only one application?

With standard Android tools and network services, forwarding is configured only to another phone number. To redirect to applications (messengers), third-party apps or operator services are required.