Disabling forwarding to Beeline: 5 methods for Android smartphones

Call forwarding to Beeline is a useful feature when you need to redirect incoming calls to another number. But sometimes it works unexpectedly: after updating the firmware, changing the SIM card, or activating the service by mistake. If your Android smartphone suddenly stops receiving calls or they go to another number, the problem is most likely in the activated forwarding. In this article we will look at all the ways to disable it - from standard USSD commands to hidden settings in the engineering menu.

The peculiarity Beeline is that the operator supports several types of redirection: unconditional (all calls), when busy, no response or unavailability of the subscriber. Each type is disabled separately, and if you miss just one, calls may continue to go to a third-party number. We will consider universal methods that work on all Androiddevices (from Samsung Galaxy to Xiaomi Redmi), as well as specific solutions for firmware with a modified interface.

Before you begin, check your account balance - some USSD requests may be paid (for example, when using short numbers for business tariffs). Also make sure that the SIM card is active and not blocked: forwarding will not be disabled if the account has a negative balance or is temporarily blocked.

1. Disabling forwarding via USSD commands

The fastest and most reliable way is to use USSD codes. They work on any Androidsmartphone, regardless of model and firmware version. For Beeline the following commands are relevant:

• 📞 *#21# — checking the status of unconditional forwarding (all calls)
• 🔄 ##21# — disabling unconditional forwarding
• 🕒 ##61# — cancel redirection when there is no answer
• 🚫 ##62# — disable forwarding when unavailable
• 📱 ##67# — cancel redirection when the line is busy

To use the code, open the application Phone, go to the tab Keyboard and enter the combination. After pressing the call button, a notification about successful disconnection or current status will appear. If after entering *#21# you see the message “Forwarding to number: +7XXXXXXXXXX is active”, then the function is enabled and you need to deactivate it via ##21#.

Important: on some tariffs Beeline (for example, corporate) USSD commands may differ. If standard codes do not work, try adding a prefix 110 before the main combination (for example, 110##21#).

2. Cancel redirection through Android settings

If USSD commands did not work or you prefer a visual interface, you can disable redirection through the standard settings of your smartphone. The path to the menu may differ slightly depending on the shell (MIUI, One UI, ColorOS etc.), but the general logic remains the same:

1. Open the application Phone.
2. Click on the three dots (⋮) in the upper right corner and select Settings.
3. Go to section Additional settings or Calls.
4. Find item Call forwarding (maybe be called Forwarding or Call Forwarding).
5. Disable all active options by moving the sliders or selecting Disable.

On smartphones Samsung the path may look like this: Phone → ⋮ → Settings → Additional → Forwarding. On Xiaomi — Phone → Settings → Call forwarding. If there is no “Forwarding” item in the menu, then the function is disabled at the SIM card level or blocked by the operator.

If an unknown forwarding number is displayed in the settings, do not try to edit it or call it it may be a fraudulent scheme Instead. immediately disable all types of forwarding and contact support Beeline to check your account.

3. Using the official My Beeline application

The operator offers to manage services through a proprietary application My Beeline. This is convenient if you do not want to remember USSD commands or are afraid of making mistakes in the settings. To disable forwarding:

1. Download the application from Google Play (if not already installed).
2. Authorize by phone number (you will receive an SMS with a confirmation code).
3. Go to section Services or My services.
4. Find block Forwarding or Call forwarding.
5. Disable all active options (SMS confirmation may be required).

In some versions of the application, the function is hidden deeper: Services → Service Management → Forwarding. If there are no active forwardings in the list, but calls are still going to another number, try updating the application or use alternative methods from this article.

The advantage of this method is visual control: you will see exactly which number the calls are being made to and you can cancel the redirection with one tap. However, the application may not display some types of forwarding (for example, activated through USSD prior to its installation). In this case, combine methods.

4. Disabling through the engineering menu (for experienced users)

If the standard methods did not help, and redirection continues to work, the problem may lie in the settings modem part smartphone. Access to them opens the engineering menu - a hidden section where you can manually manage network parameters. Attention: incorrect changes here can disrupt communication!

To get to the engineering menu:

1. Open the application Phone.
2. Enter the combination ##4636## (for most devices) or ##8255## (for some models Samsung).
3. Select item Phone information or Phone Information.
4. Scroll down to the block Call Forwarding.
5. Disable all active options (there should be a sign next to each type Disable).

On some firmwares (for example, MIUI 14+) the engineering menu may be blocked. In this case, try alternative codes:

• 🔧 ##36446337## — for devices on Mediatek
• 📱 ##7378423## — for smartphones Sony

What to do if the engineering menu does not open?

If nothing happens after entering the code, it means the manufacturer blocked access. An alternative is to use applications like MTK Engineering Mode (only for Mediatek processors) or Shortcut Master to search for hidden menus. Please note that this may violate the warranty.

After changes in the engineering menu be sure to restart the smartphoneIf after this the connection disappears or appears. network errors, reset the mobile network settings in the standard menu Settings → SIM cards and mobile networks → Reset settings.

5. Check and cancel through Beeline support

If independent attempts do not work successful, all you have to do is contact support. This is relevant in the following cases:

• 🔒 Forwarding is activated by the operator (for example, at the request of scammers).
• 📵 USSD commands and phone settings do not respond.
• 🔄 Redirection is enabled at the tariff level (for example, for business lines).

You can contact Beeline in several ways:

Method	How to use	Response speed
Call 0611	Free from mobile Beeline. Follow the voice prompts.	1–5 minutes
Chat in the application	Open My Beeline → Help → Chat with an operator.	5–15 minutes
Social networks	Write to VK, Telegram or Twitter (official accounts).	30 min - 2 hours
Communication salon	Visit the nearest office with your passport. Addresses on the website Beeline.	10–30 minutes

When contacting support, be prepared to provide:

• The phone number you are calling from.
• The number to which calls are forwarded (if known).
• Smartphone model and version Android.
• What methods of disabling have you already tried.

Support employees have access to internal tools and can cancel the redirection even if it is blocked at the network level. However, in some cases (for example, with corporate tariffs), the consent of the line owner will be required.

6. Additional reasons for redirects not working

If you have disabled all types of forwarding, but calls are still going to another number, the problem may lie in the following:

• 🔄 Dual SIM card: forwarding is activated on the second SIM, and you are checking the first. Check both cards via *#21#.
• 📱 Firmware or virus: some modified firmware (for example Custom ROM) or malicious applications can emulate redirection. Check your phone with an antivirus (Dr.Web, Kaspersky).
• 📡 Network problems: failures on the operator's side can temporarily activate forwarding. Check the network status on the website Beeline.
• 🔧 Hardware failure: module damage communication (for example, after the phone falls) can lead to false operation of functions. In this case, only repair will help.

To exclude software causes, reset the network settings:

1. Go to Settings → System → Reset.
2. Select Reset mobile network settings or Reset Wi-Fi, mobile network and Bluetooth.
3. Confirm the action and reboot smartphone.

If after resetting the problem remains, and other SIM cards in the phone are working normally, the cause may be a malfunction of the slot or the card itself. Try inserting it into another phone and check the forwarding status via *#21#.

7. How to avoid accidental activation of forwarding

To avoid unexpected call redirection in the future, follow these simple rules:

• 🔐 Do not give your phone to strangers, especially with the lock screen open.
• 📵 Do not enter unfamiliar USSD-commands received via SMS or in instant messengers.
• 🔄 Regularly check the forwarding status via *#21# (once every 1-2 months).
• 📱 Set a password for your phone settings (some firmware has an option blocking the “Calls” section).
• 🛡️ Use an antivirus and do not install applications from unverified sources.

Fraudsters often use social engineering to force the victim to activate forwarding on their own. For example, they may call on behalf of the bank's security service and ask you to enter a code to “check the line.” Never fulfill such requests —operators and banks do not request USSD commands from clients.

If you suspect that forwarding was enabled by attackers, immediately block SIM card through the app My Beeline or by number 0611. Then visit the communication salon to restore access and check your account for suspicious transactions.

FAQ: Frequently asked questions about forwarding to Beeline

Is it possible to disable forwarding if the phone is locked?

Yes, even if the smartphone is locked, you you can cancel redirection via USSD-commands from another phone. To do this:

1. Insert your SIM card into another Androidsmartphone.
2. Enter the combination ##21# and make a call.
3. Repeat for other types of forwarding (##61#, ##62#, ##67#).

If you don’t have a second phone at hand, contact the salon Beeline with your passport - the employees will disable the function through their system.

Why, after turning off forwarding, calls still go to another number?

This can happen over several reasons:

• You have not disabled all types of redirection (check #21#, #61#, #62#, #67#).
• Forwarding is activated at the tariff level (for example, for business lines). In this case, only the operator can cancel it.
• The phone has malware installed that emulates redirection. Check your device with an antivirus.
• Network failure Beeline (rare, but it happens). Check the status of services on the operator's website.

If the problem cannot be solved, contact support describing the steps you have already taken.

How much does it cost to disable forwarding to Beeline?

Cancel forwarding via USSD-commands or phone settings free. However, some plans (for example, enterprise or older business packages) may charge a fee for managing services through short codes. Check the conditions in your personal account or by phone 0611.

If you contact a communication salon, the service is also free, but you may need to pay for a replacement SIM card (about 100–200 rubles) if the problem is there.

Is it possible to set up forwarding only to certain numbers?

Standard forwarding to Beeline redirects all incoming calls to the specified number. However, there are workarounds:

• Use conditional forwarding (only when busy/no answer) via *61*number# or *62*number#.
• Set up blacklist in your phone to block unwanted numbers and forward the rest.
• Use third-party applications (for example, Call Forwarding) that support flexible rules.

Please note that such schemes may conflict with the operator’s settings and lead to failures.

How do I know if forwarding is enabled on my number?

Check the forwarding status using the following USSDcommands:

• *#21# —unconditional forwarding (all calls).
• *#61# —forwarding when there is no answer.
• *#62# — when the subscriber is unavailable.
• *#67# — when the line is busy.

If the response indicates a number (for example, “Forwarding active to: +79XXXXXXXXX”), the function is enabled. If you receive the message “Forwarding disabled,” everything is fine.