Call forwarding control is one of the basic functions of mobile communications, which is often activated by users accidentally or forgotten after a temporary need. Owners of smartphones Samsungusing the services of an operator MegaFonmay encounter a situation where calls are redirected to another number or to voicemail without their knowledge. This can lead to missing important conversations or unnecessary spending of money if redirection is carried out to paid services.
Fortunately, you can deactivate this service yourself directly from the screen of your device, without contacting support. There are several ways to solve the problem: from using universal USSD commands to deep settings in the system menu Android. The choice of a specific method depends on your firmware version Samsung and personal preferences in managing the interface.
In this material we will analyze in detail all the current methods for disabling forwarding, pay special attention to the nuances of working with the network MegaFon and help diagnose possible errors. You will learn how to check the service status, how to reset settings through the engineering menu, and what to do if standard methods do not work. Follow the instructions carefully to take back full control of your incoming calls.
Checking the current forwarding status
Before you start disabling functions, you need to make sure that forwarding is really active and is not working correctly. Sometimes users confuse call forwarding with other services such as Instead of Me or voicemail. For accurate diagnostics on smartphones Samsung it is best to use universal status request codes that work on the network MegaFon regardless of the phone model.
Open the “Phone” application and enter the combination *#21#, then press the call button. An information window will appear on the screen displaying the forwarding status for various types of communication: voice calls, SMS, fax and data transfer. If any phone number other than your current or empty value is indicated next to the “Voice” item, then the service is active.
You can also use the code #61# to check for forwarding in case the subscriber does not answer, or #62# to check redirection if the phone is unavailable (turned off or out of network coverage). These commands allow you to understand the logic behind how redirection works and choose the correct method to cancel it. In some cases, the system may display the operator's voicemail center number, which is normal for basic settings.
Please note that the network response may be delayed by several seconds. If instead of a status you see a message about a connection error or an error code, this may indicate temporary problems with the signal MegaFon or blocking of USSD requests by third-party applications. Make sure that the SIM card is active and the balance is positive, as some types of status requests may be paid or require registration on the network.
Disconnection via MegaFon USSD commands
The fastest and most reliable way to remove redirection is to use special service codes. This method does not require Internet access and works even when the screen is locked if there is a cellular signal. For subscribers MegaFon there is a single command to completely cancel all types of unconditional forwarding, which instantly sends a request to the operator's server.
To deactivate the function, type the command on the phone keyboard ##002# and press the call button. This combination is the international standard for resetting all call forwarding settings. Once submitted, you should receive a pop-up notification from the network confirming the operation was successful. Typically the message states that forwarding has been removed or disabled.
If you need to disable forwarding selectively, for example, only when the phone is busy, you can use more specific codes. The command #67# cancels redirection when the line is busy, and #61# and #62# are valid for the cases of “not responding” and “unavailable”, respectively. However, using a code ##002# is preferable, as it ensures that all possible redirection scenarios are cleared in one action.
⚠️ Attention: When using USSD commands, make sure that you are in an area of stable network reception. Interrupting the signal while sending the request may result in the setting not being applied, although the phone will show that the number was dialed successfully.
Sometimes after entering a command, the system requests additional confirmation or reports an execution error. This can happen if corporate tariffs or special services are activated on the number that restrict the user from changing the forwarding settings. In such a situation, it is recommended to restart the device and repeat the procedure. If the error persists, operator intervention may be required through your personal account.
Save the code ##002# in contacts or notes as “Call Reset” to quickly restore call control in an emergency.
Configuration via the Samsung smartphone menu
Device users Samsung have the ability to manage call forwarding directly through the system's graphical interface Android. This method is more visual, as it allows you to see the current settings and edit them without remembering digital codes. The path to the settings may differ slightly depending on the shell version One UI, but the general logic remains the same for most modern models.
First, open the standard “Phone” application, which usually has a green handset icon. In the top right corner of the screen, find and click on the icon with three vertical dots to open a drop-down menu. From the list of options, select Settings. Next, scroll down the list to the “Additional services” or “Call services” section.
In the menu that opens, the system will query the network to obtain the current parameters. Wait for the download to complete, which may take a few seconds. You will see a list of options, among which will be “Voice Forwarding”. Click on this item, and the phone will contact the server again MegaFon to obtain detailed information. Four main modes will be presented here: always, when busy, when not responding and when unavailable.
Select the mode that you want to change, or click on the general shutdown item, if available. For each active mode, the number to which the call goes will be indicated. Click on the active item and select the “Disable” or “Turn Off” option. After confirming the action, the icon next to the item should disappear or change to “Inactive.” Repeat the procedure for all active modes to completely clear the settings.
☑️ Algorithm of actions in the menu
It is worth noting that the interface Samsung may suggest using the function Wi-Fi Calling. If this option is enabled, forwarding settings may be synchronized over the Internet, which sometimes causes delays in status updates. In this case, try turning off Wi-Fi temporarily and using your mobile network to apply the changes. This will ensure direct interaction with the operator's base station.
Using the My MegaFon application
Operator digital services provide an alternative and often more convenient way to manage services. The My MegaFon mobile application allows you to control forwarding settings visually, without the need to enter complex commands. This method is especially relevant if the standard phone settings show network communication errors.
After logging into the application, go to the “Services” or “Communication Settings” section. Depending on the current version of the interface, look for the subsection related to call forwarding. This feature is often found in the Calls or Essential Services category. The application will display the current status: whether forwarding is enabled or not, and what number it is configured for.
To disable it, just move the corresponding switch to the “Off” position or click the “Delete” button. The application interface will immediately send the command to the operator's server. The advantage of this method is that you see a clear description of the service and can immediately connect alternative options if you needed redirection for other purposes, for example, to protect against spam.
| Management method | Working speed | Necessity of the Internet | Interface convenience |
|---|---|---|---|
| USSD commands | Instant | Not required | Low (text input) |
| Menu phone | Medium (network request) | Not required | High (graphical) |
| Operator application | Depends on network speed | Required | Maximum |
If you have problems with mobile data, switch to Wi-Fi. Also make sure that the application has the necessary permissions to work with the phone and the network, although this is usually not required to change the forwarding settings, since the command goes through the operator’s server, and not through the system settings Android.
Why may the application not show the setting?
Sometimes in the My MegaFon application the forwarding option may not be available if you have a specific corporate tariff or archived service plan, where control is available only via USSD or a call to the operator.
Diagnostics and solution to disconnection problems
Often users are faced with a situation where all methods have been tried, but forwarding continues to work or the system displays the error “Could not change the connection settings.” This can be caused by a number of technical reasons, from software conflicts to restrictions on the network side. Understanding the nature of the error will help you choose the right solution.
One of the common reasons is a conflict with installed call applications. If you use third-party ones instead of the standard dialer, they may not process network requests correctly. Try temporarily setting the standard default phone application in the system settings and repeat the shutdown procedure through it. dealers instead of the standard “dialer” Samsung, they may not process network requests correctly. Try temporarily setting the default phone application in the system settings and repeating the shutdown procedure through it.
Another possible reason is a failure in the network profile. In this case, resetting the network settings helps. Go to Settings → General management → Reset → Reset network settings. Please note that this action will delete saved Wi-Fi passwords and Bluetooth settings, but will not affect your personal data and photos. After the reboot, the phone will re-register on the network MegaFon, which often eliminates frozen forwarding services.
⚠️ Warning: Resetting your network settings will delete all saved Wi-Fi hotspots and paired Bluetooth devices. You will have to enter your passwords again.
If all else fails, the problem may be on the operator's side. The service may be blocked due to technical work or features of your tariff plan. In such cases, the only solution is to contact technical support. However, before calling, make sure that you have tried all combinations of USSD codes, as the operator will ask you to do this first.
It is also worth checking if the Caller ID service or similar privacy services are activated, which sometimes affect the routing of calls. Disabling all additional paid options in your personal account can indirectly solve the problem with incorrect forwarding.
If none of the methods work, perform a complete reset of the network settings on your phone - this eliminates 90% of software conflicts with the telecom operator.
Features of forwarding on dual SIM Samsung
Owners of smartphones Samsung with support for two SIM cards should take into account that forwarding settings are applied individually for each slot. The mistake of many users is to disable the service only on the main SIM card, while the second continues to redirect calls. This creates the illusion that the instructions are incomplete.
When you enter the “Additional Services” menu, the system will prompt you to select a SIM card for setup. You need to go into the settings for SIM 1 and SIM 2 one by one. Check the forwarding status for both numbers using the methods described above. Commands ##002# also need to be sent separately for each card, selecting the desired slot in the SIM selection menu before dialing.
Some firmware One UI have a “Smart Forwarding” function, which allows you to redirect calls from one SIM card to another within one device. If this function is active, calls can be transferred between your numbers automatically if there is no network on one of the cards. Check the settings in the "SIM Card Manager" section to make sure that this option does not mislead you.
- 📱 Check the settings for each SIM card separately in the phone menu.
- 🔄 Send USSD commands by first selecting the desired SIM card slot.
- ⚙️ Disable the “Smart Forwarding” function between SIM cards if it is not needed.
Dual SIM devices may be more difficult to register on the network when both cards are active at the same time. If you are experiencing persistent problems applying the settings, try temporarily removing one of the SIM cards, setting up forwarding on the remaining one, and then repeating the procedure for the second one. This will eliminate possible radio module conflicts when processing network requests.
Frequently asked questions (FAQ)
Does disabling forwarding affect the cost of services?
Disabling forwarding itself is free. However, if call forwarding was active and calls were redirected to another number, these call minutes could be charged according to your tariff. After disabling, the charges will stop.
Is it possible to disable forwarding if the phone is turned off?
No, to cancel the service, the phone must be turned on and registered in the operator’s network, since the command is sent from the device. If your phone is lost, you can disable the service through your personal account on the operator’s website or by calling support from another number.
Why are calls still not going through after disconnecting?
If forwarding is disabled, but there are no calls, the problem may be Do Not Disturb mode, contact blocking, or lack of network signal. Check these settings separately from the forwarding settings.
Is forwarding reset when you change phone?
No, the forwarding setting is stored on the operator's server, and not in the phone's memory. When you install a SIM card in a new smartphone, forwarding will continue to work until you disable it.
What to do if the code ##002# gives an error?
Try alternative codes #61#, #62#, #67# separately. If all codes give an error, contact MegaFon support; perhaps the number has tariff restrictions.