Call forwarding is a useful feature that allows you to redirect incoming calls to another number when you are busy, unavailable, or simply do not want to answer. However, users often encounter a situation where this option was activated accidentally or remained enabled after changing the tariff, which leads to missing important calls or unnecessary expenses. The operator MTS provides several ways to manage this service, and the fastest of them is to use an Android-based smartphone directly.
Modern gadgets have built-in tools for setting up calls that duplicate network commands. Understanding how call routing works in the Android system will allow you to quickly regain control of your number. In this article, we will analyze in detail all deactivation methods, from universal USSD requests to deep settings in the phone menu.
Many subscribers do not know that forwarding can be configured for different events: no answer, busy line or complete unavailability. To fully protect yourself from unexpected redirects, you need to check and disable all types of conditional and unconditional redirects. Below are proven ways to do it yourself in a couple of minutes.
Using universal USSD codes to disable
The most reliable and fastest way to manage MTS services is to enter special commands in the dialing field. These codes work on any device, regardless of Android version or smartphone model, since the command is sent directly to the operator’s server. To completely clear the forwarding settings, it is recommended to use universal GSM standard codes.
To cancel all types of forwarding at once, including transferring calls when busy, unanswered and unavailable, you must enter the command ##002# and press the call button. After sending, you will receive a notification from the network that all redirection settings have been successfully deleted. This action is global reset and affects all active forwarding profiles on your SIM card.
If you want to disable only unconditional forwarding (when the call goes to another number immediately without ringing on your phone), use the command ##21#. To cancel forwarding when the line is busy, enter ##67#. And if you need to remove redirection when there is no answer or the subscriber is unavailable, the command ##62#will help. Each of these commands requires confirmation by pressing the call key.
After entering the USSD code, wait for a pop-up message from the operator. If the message does not appear within 10-15 seconds, check the balance and signal level, as the command may not have reached the MTS server.
If your phone is in airplane mode or does not receive a network, the command will not be executed. It is also worth considering that some corporate tariffs or virtual operators operating on the basis of MTS may have restrictions on the use of certain codes.
Setting up call forwarding through the Android smartphone menu
In the Android operating system, call management is integrated into the standard “Phone” application. The interface may differ slightly depending on the manufacturer's shell (for example, One UI on Samsung or MIUI on Xiaomi), but the logic of action remains the same for all devices. This method is convenient because you can see the current status of each service without having to remember codes.
To begin, open the Phone application and click on the three dots in the upper right corner (or the More button) to get to the settings menu. Select item Settings, then find section Calls or Additional settings. In this menu there will be an item Call forwarding, clicking on which initiates a request for the status of services to the operator's network.
After loading the information, you will see four main options: “Always forward”, “If number is busy”, “If no answer” and “If unavailable”. Click on each item in turn. If the service is active, the system will offer the number to which the forwarding is being carried out and a button Disable or Disable. You need to sequentially deactivate all active items.
☑️ Checking settings in the Android menu
Why may the settings not load?
If when entering the forwarding menu you see an endless loading or connection error, this may mean temporary problems on the MTS network side or a conflict with installed third-party calling applications. Try rebooting your phone.
Sometimes after shutting down, settings in the phone menu may appear as active due to data caching. In this case, it is recommended to restart the device and check the status again. If the items are still active, use the USSD codes described in the previous section, as they take precedence over local interface settings.
Table of MTS service control codes
For your convenience, we have systematized the main commands into a table. This will allow you to quickly find the code you need depending on your situation. Save this information or take a screenshot to have on hand if necessary.
| Forwarding type | Description of the situation | Disconnection code | Status check code |
|---|---|---|---|
| Unconditional | All calls immediately go to another number | ##21# |
*#21# |
| If busy | The line is busy talking or hanging up | ##67# |
*#67# |
| If there is no answer | The subscriber does not pick up the phone for a long time time | ##61# |
*#61# |
| If unavailable | Phone is turned off or out of network area | ##62# |
*#62# |
| All types | Full reset of all forwarding settings | ##002# |
— |
Use of verification codes (starting with *#) safe and free. They allow you to see exactly which number is forwarded to if you have forgotten about it. This is especially useful if you suspect that your calls are being redirected to someone else's number without your knowledge.
Management through the “My MTS” application
The operator’s digital ecosystem offers a convenient alternative way to control services through a mobile application "My MTS". This method is ideal for those who prefer a visual interface and want to see detailed information about connected options. The application allows you to manage settings even in the absence of voice communication, using mobile data or Wi-Fi.
Go to the application and log in with your number. On the main screen, find the section Services or use the search using the keyword “Forwarding”. In the list of available options you will see the status of the current settings. If forwarding is active, there will be a switch or control button next to it.
Click on the desired service to open the detailed menu. Here you can not only disable the function, but also change the number to which the call is transferred. The application interface is intuitive: usually it is enough to turn the toggle switch to the “Off” position and confirm the action with a code from SMS or by pressing a button.
⚠️ Attention: For the My MTS application to work, an active Internet connection is required. If you do not have mobile data, connect to Wi-Fi before logging into the application, otherwise the service data may not be updated.
The advantage of using the application is the ability to manage services for all numbers of your MTS Family tariff in one window. This saves time if you need to check the settings of not only your main number, but also the numbers of close relatives connected to your account.
Disconnection through your personal account on the website
If you do not have a smartphone with the application at hand, but have a computer or tablet, you can use the web version of your personal account on the official MTS website. The functionality of the web interface almost completely duplicates the capabilities of the mobile application, providing complete control over the tariff and services.
Go to the operator’s website and log into your personal account by entering your phone number and password (or code from SMS). In the navigation menu, select section Services, then subsection Voice communication. Here you will see a list of all active options related to call forwarding.
Find the desired service in the list and press the button Disable. The system will ask you to confirm the action. After the operation is successfully completed, you will receive a corresponding notification on the screen and, possibly, an SMS confirmation. Changes take effect almost instantly.
The web interface of your personal account is the best choice for a detailed analysis of the history of connections and service disconnections, since it stores a log of operations over a long period.
It is worth noting that the site interface can be updated, and the menu layout sometimes changes. If you cannot find the section you need, use the search bar inside your personal account by entering the query “forwarding”. This will automatically redirect you to the management page for this service.
Possible problems and solutions
Despite the simplicity of the procedure, users sometimes encounter difficulties when disabling redirection. One common problem is that the command fails or a message states that the service cannot be changed. This is often due to technical failures of the network or the specifics of the tariff plan.
If the USSD code returns an error, make sure that there are positive funds in the account. Some activities require a minimum balance, even if the service itself is free. Also try removing the SIM card, wiping the contacts and inserting it back to prevent bad contact with the device.
In rare cases, forwarding may be blocked at the subscriber profile level by the operator's security service, for example, if fraudulent activity is suspected. In such a situation, self-disabling through the phone menu or codes will be impossible.
⚠️ Attention: If none of the methods help, and calls continue to be redirected, immediately contact MTS support service at 0890. Manual intervention from a specialist may be required to reset the settings on the network side.
More One reason for failure is the use of an outdated version of phone firmware or custom calling applications that do not process system requests correctly. Try temporarily installing the standard “Phone” application from Google Play and disabling it through it.
What to do if forwarding turns on itself?
If you have disabled the service, but it reactivates after a while, check your phone for malware. Some viruses can independently change call settings to intercept your calls. Conduct a full antivirus scan.
Frequently asked questions (FAQ)
Does MTS charge for disabling call forwarding?
No, disabling the call forwarding service is a free procedure. However, it is worth remembering that the incoming calls themselves, which were redirected to another number before the disconnection, could be charged according to the terms of your tariff plan.
Is it possible to set up forwarding to the number of another operator?
Yes, you can redirect calls from an MTS number to the numbers of any other Russian operators (Beeline, Megafon, Tele2, etc.). To do this, when setting up through the phone menu or in your personal account, simply enter the full number in the format +7XXXXXXXXXX.
Why do calls still not go through after turning off forwarding?
This may be due to the fact that your phone is in Do Not Disturb mode, blocking of certain numbers is enabled, or there are problems with network coverage. Check these settings separately, as they are not related to the forwarding service.
How can you find out if forwarding was enabled previously?
There is no direct log of the history of forwarding enabled on your phone. However, you can check the details of calls in your MTS personal account: if incoming calls are displayed as forwarded or have specific labels, this may indicate that the service has been active in the past.
Does forwarding affect the quality of communication?
The forwarding setting itself does not affect the quality of voice communication. However, the process of establishing a connection for a redirected call may take 1-2 seconds longer due to additional routing of the call through the operator's network.