How to remove the MTS answering machine on Android: all methods of disabling

An answering machine from MTS can be useful when you are not You can answer the call, but it often becomes a source of irritation: callers leave unnecessary messages, take up SIM card memory, or are simply in the way. This is especially true for owners Android smartphones, where voicemail settings are sometimes hidden in non-obvious menus. In this article, we will look at all the possible ways to disable the MTS answering machine - from standard USSD commands to the subtleties of settings in the operator’s proprietary application.

It is important to understand that the procedure may differ depending on the tariff plan, region and even phone model. For example, on Samsung Galaxy the path to voicemail settings may differ from Xiaomi Redmi or Google Pixel. We took these nuances into account and prepared universal instructions that are suitable for most devices. If you are faced with a problem that the answering machine turned on by itself after updating the firmware or changing the SIM card, you will also find a solution here.

Why the MTS answering machine can work without your knowledge

Many users are surprised to find that their subscribers hear the standard message “Subscriber is temporarily unavailable” instead of the usual beeps. Reasons for automatically turning on the answering machine:

• 🔄 Resetting the phone settings — after returning to the factory settings, some operators (including MTS) activate voicemail by default.
• 📱 Replacing a SIM card — a new card may come with pre-enabled services, especially if you connected it through a communication store.
• 📡 Roaming or changing the network —in some regions, the operator forcibly connects an answering machine to “improve the service.”
• 💳 Tariff options —certain service packages (for example, business tariffs) may include voice mail as a bonus.

Interesting fact: some MTS tariffs have an answering machine cannot be disabled via USSD commands - only through your personal account or calling support. This is due to the operator’s internal policy for corporate clients. If the standard methods do not work, check your tariff in the “My MTS” application.

⚠️ Attention: If you use Dual SIM phone, make sure that you are disabling the answering machine for the correct SIM card. Setting up voicemail is tied to the number, not to the device.

Method 1: Disabling the answering machine via USSD command

The fastest and most universal method is to use a special code. For MTS this is a combination:

*111*330#

How it works:

1. Open the application Phone on your Android device.
2. Enter the combination *111*330# and press the button call.
3. Wait for an SMS notification from MTS confirming the service deactivation (usually arrives within 1–2 minutes).

If after dialing the code you see the message “Service is not active”, it means that the answering machine has already been disabled. In rare cases, you may need to restart your phone for the changes to take effect. This method works on 90% of MTS tariffs, including Smart, Ultra and Tariffishe.

Method 2: Using the official My MTS application

If the USSD command did not work (for example, due to tariff features), try disabling the answering machine through the proprietary application. This method is suitable for users who have the latest version installed. section My MTS (available in Google Play).

Step by step instructions:

1. Open the “My MTS” application and log in (if necessary).
2. Go to section Services (usually located in the bottom menu).
3. Find category Voice mail or Answering machine (may be called differently depending on the version of the application).
4. Click on the slider or the “Disable” button Confirm the action if necessary.

In some versions of the application, the path may look like this: Menu → My services → Additional → VoicemailIf you do not find the section, use the search inside the application (the magnifying glass icon in the upper right). corner).

⚠️ Attention: The My MTS application sometimes displays out-of-date service status. If the answering machine continues to work after disconnecting, try repeating the procedure after 1-2 hours or use an alternative method.

Method 3: Answering machine settings in the phone menu

On some Android devices (especially older firmware versions), you can manage voicemail through the system settings. This method is suitable if the previous methods did not work or you do not have access to the Internet to use the application.

Instructions for most smartphones:

1. Open the application Phone (do not confuse with Contacts).
2. Click on the three dots (⋮) in the upper right corner and select Settings.
3. Go to section Calls or Additional settings.
4. Find item Voicemail or Answering machine.
5. Select an MTS number (if you have multiple SIMs) and disable the service or delete the access number (usually +74957770611).

On smartphones Samsung the path may look like this: Phone → Settings (⚙) → Additional services → Voice mail. On Xiaomi — Phone → Settings → Voice mail → Message center number. If there is no “Voicemail” item in the menu, This means that your firmware does not support system-level control of the answering machine.

What to do if there is no "Voicemail" item in the phone settings?

This means that your version of Android or the firmware from the manufacturer does not provide direct access to the answering machine settings. In this case, use the USSD command (*111*330#) or the "My MTS" application.

Method 4: Call MTS support

If all the previous methods did not help, the most reliable, but time-consuming way remains is to contact the operator’s support. This is relevant for corporate clients or subscribers with non-standard tariffs, where the answering machine can be blocked from turning off on its own.

How to contact MTS:

• 📞 Call the number 0890 (free from mobile MTS) or 8 800 250 0890 (for calls from other numbers).
• 💬 Write to the support chat through the My MTS application or on the website mts.ru.
• 🏢 Visit the nearest MTS communication store (you can find the address through cards Google Maps or Yandex.Maps).

When talking with the operator, specify the following:

• 🔹 Ask for complete shutdown voicemail, not a temporary suspension.
• 🔹 Check if this will affect other services (for example, call forwarding).
• 🔹 Ask to send confirmation of deactivation by email or SMS.

The average time for processing a request is from 5 minutes (by phone) to 24 hours (when contacting via chat. If you are promised to be disconnected). service “within 3 days”, insist on speeding up the process.

Check: how to make sure that the answering machine is really disabled

It is not enough to just follow the instructions - you need to check that the answering machine is no longer active. Here's how to do it:

Test method	What to do	Expected result
Test call	Call your number from another phone and wait reset	There should be regular beeps (not the message “Leave a message”)
USSD request	Dial *111*330# and check the status of the service	You should receive an SMS: “Voicemail disabled”
MTS application	Open “My MTS” → “Services” → “Voicemail”	Status should be “Not connected”
Personal account	Go to lk.mts.ru the “My Services” section	The list should not include “Voicemail”

If after checking the answering machine is still working:

• 🔄 Repeat disabling using another method (for example, if USSD did not work, try the application).
• 📵 Make sure that call forwarding is not enabled on your phone (settings → calls → forwarding).
• ⏳ Wait 24 hours - sometimes changes are not applied instantly.

⚠️ Attention: On some MTS tariffs (for example, “Business Start”) the answering machine may automatically turn on once a month. In this case, the only solution is to change the tariff plan or regularly check the status of the service.

Frequent problems and their solutions

When turning off the answering machine, users encounter typical difficulties. Let's look at the most common ones:

Problem 1: After dialing *111*330# the response “The service is not available.”

Solution: This means that your tariff does not support voicemail management via USSD. Use the "My MTS" application or call support.

Problem 2: There is no "Voicemail" section in the "My MTS" application.

Solution: Update the application to the latest version or check the availability of the service through your personal account on website mts.ru.

Problem 3: The answering machine is disabled, but callers still hear the message.

Solution: You may have call forwarding activated. Disable it in your phone settings: Phone → Settings → Calls → Forwarding.

Problem 4: The “New voice message” notification appears on the screen, although the answering machine is disabled.

Solution: This may be a synchronization delay. Restart your phone or clear the notification manually. If messages continue to arrive, contact support.

FAQ: Answers to popular questions

How much does it cost to disable the MTS answering machine?

Disabling voicemail is free on most tariffs. However, some business plans may charge a fee for changing settings (usually 10–50 rubles). Check the conditions in your personal account or with the operator.

Is it possible to disable the answering machine for specific contacts?

No, MTS does not provide such a function. The answering machine is either enabled for all callers or disabled completely. An alternative is to use a blacklist or forwarding for individual numbers.

What will happen to old messages after the answering machine is turned off?

All saved voice messages will remain on MTS servers for 30 days after the service is turned off. You can listen to them by calling +74957770611 (standard MTS voicemail number). After 30 days, messages will be deleted without the possibility of recovery.

Why did the answering machine turn on again after changing the phone?

This is due to the fact that voicemail settings are stored not on the device, but on the SIM card and in the subscriber's profile. When you transfer a SIM to a new phone, default services may be automatically activated. Disable the answering machine again via USSD or the application.

Is it possible to set up your own greeting on the MTS answering machine?

Yes, but only if the service is active. To record a personal message, call +74957770611, follow the voice instructions and select the option to record your greeting. Please note that after disabling the answering machine, your message will be deleted.