Call forwarding is a useful feature when you cannot answer the call, but sometimes it turns into a real headache. You may find that your calls are going to an answering machine, to another number, or even to someone else's phone without your knowledge. Telecom operator Beeline provides many tools for managing this service, but the settings can be confused due to network errors or accidental user actions.
Smartphone owners on database Android are often faced with a situation where standard shutdown methods do not work immediately. This happens because forwarding control is carried out at two levels: on the side itself telephone device and directly on the servers of the cellular operator. To guarantee a solution to the problem, you need to check both levels of configuration.
In this article we will analyze in detail all possible ways to deactivate call transfer. We will look at both built-in functions Androidand specific ones USSD commands Beeline, which allow you to force reset settings on the network side. You will also learn how to check the current status of services to ensure that the function is completely disabled.
Checking the current status of forwarding
Before taking active steps to disconnect, you need to know exactly what types of call transfers are currently active. Sometimes users try to disable a function that is no longer active, wasting time and nerves on solving a non-existent problem. Service status You can check instantly without going into complex settings menus.
The fastest way to get information is to use a universal request. Type the command *#002# on the phone keyboard and press the call button. This code is a GSM standard and works on most devices, including smartphones Samsung, Xiaomi and Huawei. The system will automatically send a request to the Beeline network and display the result on the screen.
If forwarding is disabled, you will see a message stating that voice forwarding is not active or similar wording. If the function is enabled, the phone number to which your calls are sent will appear on the display. Please note: if an unfamiliar number is displayed, this may indicate unauthorized access to your account.
⚠️ Attention: If, when checking, you see a number that does not belong to you, immediately change the password for your Beeline personal account and contact support to block it suspicious activity.
An alternative verification option is to use the “My Beeline” application. The services section often displays the status of active options. However, the USSD request is a more reliable method, since it contacts the network switch directly, bypassing possible delays in updating data in the application.
Disconnection through the smartphone settings on Android
Most users prefer to manage call functions directly from the interface of their gadget. In the operating system Android the forwarding settings are usually hidden in the telephony menu. The path to them may differ slightly depending on the OS version and the manufacturer's shell, but the logic remains the same.
First, open the standard “Phone” application that you use to dial numbers. Click on the three dots in the top right corner or the menu button to open a list of options. Select Settings, and then find the section related to calls. It may be called “Calls”, “Call Settings” or “Additional Settings”.
Inside this section, look for the item Call forwarding. The system may take a few seconds to poll the network and obtain the current status. After downloading, you will see four main types of forwarding:
- 📞 Always: All incoming calls are transferred to another number.
- ⛔ If busy: Forwarding is triggered when you are talking on another number.
- ⏳ If there is no answer: the call is transferred if you have not picked up within a certain time.
- 📶 If unavailable: triggered when the phone is turned off or there is no network.
To remove forwarding, click on each active item and select the option Disconnect or Off. In some phone models, for example, on older versions Android, you may need to enter a number to disable, but more often you just need to press the confirmation button.
☑️ Algorithm of actions in the menu
It is important to understand that changing settings in the phone menu sends a command to the operator server. If the Beeline network is overloaded or there are temporary glitches, the setting may not be applied the first time. In this case, it is recommended to restart the device and repeat the procedure.
Using USSD codes for a forced reset
If the settings in the phone menu are not saved or give an error, the most effective solution is to use special service codes. These commands are processed directly by the network equipment, ignoring possible software errors in your smartphone. USSD requests work even when the screen is locked, if there is a network signal.
To completely disable all types of voice forwarding on Beeline, use the code ##002#. This is a universal command that erases all call transfer conditions that were previously set. After entering the code and pressing the call button, you will receive an SMS confirmation or a pop-up message about the successful completion of the operation.
There are also codes to disable specific types of forwarding, if you want to keep some of them active:
- 🚫
##61#— disables forwarding if the subscriber does not answer. - 📵
##67#—disables forwarding if the line is busy. - 📴
##62#— disables forwarding if the phone is turned off or out of range.
After entering any of these commands, the system will instantly respond with a progress status. If you see a connection request error message, check your account balance. Some service commands may not be available if the balance is negative, although disabling services is usually free.
What to do if the code does not work?
If after entering ##002# you receive an error, try entering the code in international format or reboot your phone. In rare cases, it is necessary to contact technical support to reset the profile on the operator's side.
The use of codes is especially important when you change your phone. The old settings could be stuck on the SIM card, and the new device would automatically pick them up. Forced reset via ##002# guarantees the cleanliness of the line profile.
Management via the My Beeline application and website
For those who prefer a visual interface and do not want to remember commands, the operator provides convenient digital channels. A personal account on the website or in the mobile application My Beeline allows you to manage services in a couple of clicks. This is especially convenient if you want not only to disable, but also to configure the conditions in detail.
Go into the application using your phone number. In the main menu, find the “Services” or “All Services” section. Next, go to the category related to calls and communication. There you will find the “Forwarding” block. The service status will be displayed by a switch or button.
Click on the active service to open the detailed menu. Here you can not only disable the function, but also see which number the transfer is being made to. This is a useful feature for auditing the security of your number. After clicking the “Disable” button, the changes take effect almost instantly.
| Control method | Operation speed | Reliability | Requirements |
|---|---|---|---|
| Android menu | Medium | Depends on the phone | Access to settings |
| USSD codes | Instant | High | Network signal |
| Application | Depends on the Internet | High | Network access |
| Personal account | Depends on the Internet | High | Account password |
The advantage of digital channels is that the connection history is often available there. You can see exactly when the forwarding was activated. If the activation date is unknown to you, this is another reason to think about the security of your account.
Specifics of working with two SIM cards
Owners of smartphones with two active SIM cards are often confused in the settings, since the system Android allows you to configure forwarding for each card separately. The error is that the user disables the function on one SIM card, forgetting about the second, which continues to broadcast calls.
When you enter the call settings on a dual-SIM device, the system will immediately prompt you to select which card you want to change the settings for. Watch this selection carefully. If you have forwarding configured on the second SIM card, and you change the settings of the first, the problem will not be solved.
It is recommended to check both SIM cards one by one. Select the first card in the menu, check the status via *#002# or disable the service manually. Then repeat the same steps for the second card. Only after this can you be sure that the phone is completely “clean” of unnecessary transfers.
Sometimes it happens that one of the SIM cards is used only for the Internet, but forwarding to voicemail is accidentally activated on it. Even if you do not use this card for calls, having an active service may charge you for incoming forwarded calls if they are charged.
⚠️ Attention: On dual-SIM phones, make sure that you do not mix up the SIM card slots in the settings, especially if they are called simply “SIM 1” and “SIM 2”, and not by name operator.
Possible problems and ways to solve them
Despite the simplicity of the procedure, users sometimes encounter difficulties. The most common error is the message “Error completing connection request” or waiting endlessly for a response from the network. This may indicate temporary problems on the Beeline side or incompatibility of the phone software with network protocols.
If standard methods do not help, try a complete reset of the network settings. On Android this can be done in the section Settings → System → Reset settings → Reset Wi-Fi, mobile data and Bluetooth settings. This operation will not delete your personal data, but will return network settings to factory defaults, which often eliminates configuration conflicts.
Another reason for failure may be the tariff plan. Some enterprise plans or older archive plans have restrictions on how to control forwarding through the phone menu. In such cases, the only working option is to call the support service at 0611 or use USSD commands.
If all else fails, remove the SIM card, insert it into another phone and try to disable forwarding there. This will help you understand whether the problem is in the phone or in the SIM card.
It is also worth considering the human factor. Perhaps the forwarding was set up by one of the family members or children playing with the phone. In this case, after disconnecting, you should set a PIN code on the SIM card to prevent unauthorized changes to the settings in the future.
If none of the methods worked within 24 hours, the problem is probably on the side of the network equipment - you need to contact the operator's technical support.
Frequently asked questions (FAQ)
Does Beeline charge a fee for disabling call forwarding?
No, disabling the call forwarding service is free for all Beeline subscribers. However, the forwarded calls themselves may be charged according to your tariff plan as outgoing calls from the number to which the transfer is configured.
Why does forwarding turn on again after a reboot?
This can happen if the settings are “stuck” on the network side and are not synchronized with the phone. Try using the code ##002# to force a reset. If the problem persists, you may have a paid “Forwarding” service activated as a tariff option that needs to be disabled through your personal account.
Is it possible to forward calls to a number of another operator?
Yes, Beeline allows you to set up forwarding to numbers of any Russian telecom operators. In this case, for each forwarded call you will be charged according to the tariffs of your plan for outgoing calls.
Does forwarding affect the operation of the mobile data?
No, forwarding voice calls does not affect the speed or operation of the mobile data. These are independent services. However, if forwarding is configured incorrectly and creates a constant load on the network when trying to connect, theoretically this can indirectly affect the stability of the connection, but in practice this happens extremely rarely.
How do you learn how much a minute of a forwarded call costs?
The cost of a forwarded call is usually equal to the cost of a minute of an outgoing call from your number in your home region. Exact information can be found in the description of your tariff in the My Beeline application or on the official website in the tariffs section.