How to disable call forwarding on Android: all methods

Call forwarding on a smartphone is a useful feature when you need to redirect incoming calls to another number. But sometimes it is activated accidentally or becomes unnecessary, and the user does not know how to use it disable. In this article, we will look at all the ways to deactivate forwarding to Android, including standard settings, USSD commands and features for different manufacturers.

The forwarding function can work in several modes: unconditional (all calls are forwarded always), conditional (only when busy, no answer or outside the network area). Most often, users encounter a problem when calls suddenly stop coming to the main number - this is the first sign that forwarding is active. Next, you will learn how to find and remove it on any device running Android.

If you are not sure whether forwarding is enabled on your phone, first check it using the USSD code *#62# (for all operators). The system will send an SMS with information about the current settings. If the response indicates the number to which calls are forwarded, then the function is active and needs to be disabled.

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1. How to disable forwarding through Android settings

The easiest way is to use the standard phone menu. The interface may vary slightly depending on the model, but the general principle is the same for all devices (usually with a green handset) and go to the settings menu. On most smartphones, the path looks like this: Android 10 and newer.

Open the application "Phone" (usually with a green tube) and go to the settings menu. On most smartphones the path looks like this: Phone → ⋮ (three dots) → Settings → Additional settings → Call forwarding.

In this section you will see a list of forwarding types. Each item must be checked and disabled manually if it is active:

• 📞 Always forward —unconditional forwarding (disabled first).
• 🕒 If there is no response —triggered after 15–30 seconds of inactivity.
• 📵 If unavailable — when the phone is turned off or outside the network area.
• 📱 If busy — during an active conversation.

To deactivate, select the desired type, then press "Disable" or "Disable forwarding". On some firmware (for example, MIUI on Xiaomi), confirmation via the PIN code of the SIM card may be required.

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2. USSD commands to quickly disable forwarding

USSD codes are a universal way to manage forwarding that works on any phone, regardless of model and version. Android. The main advantage: you don’t need to look for settings in the menu.

Here are the basic commands to disable:

• 🔄 ##002# — reset all types of forwarding (the most reliable method).
• 📵 ##62# — disable redirection if unavailable.
• 🕒 ##61# — disable forwarding if there is no answer.
• 📱 ##67# — deactivate redirection if employment.

To use the code, open the application "Phone", go to the tab "Keyboard" and enter the combination. Press the call button - after a few seconds you will receive a notification about successful disconnection. If nothing happens, check whether the code was entered correctly (without spaces or extra symbols).

Important: on some tariffs, operators block USSD commands for forwarding. In this case, the only option left is through the phone settings or contacting support.

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3. Features of disabling on phones of different brands

Smartphone manufacturers often modify the interface Android, so the path to the forwarding settings may differ. Let's consider the nuances for popular brands.

Samsung (One UI):

1. Open "Phone" → «⋮» (three dots) → "Settings".
2. Select "Additional services" → "Call forwarding".
3. Disable all active types or use ##002#.

Xiaomi (MIUI):

1. Run "Phone" → «⚙» (gear) → "SIM card settings".
2. Click "Call forwarding" and deactivate unnecessary options.

⚠️ Attention: On Xiaomi with two SIM cards, forwarding must be disabled separately for each line.

Huawei (EMUI):

1. Go to "Phone" → "Settings" (⚙ icon in the upper right corner).
2. Select "Forwarding" and reset settings for all types.

To devices Google Pixel, Motorola and others with “clean” Android standard path: Phone → Settings → Call forwarding.

What to do if there is no “Call forwarding” item in the settings?

On some firmware (for example, on older versions of EMUI or custom ROMs) this section may be missing. In this case, all that remains is USSD codes or contacting the operator. Also check if the item is hidden in the additional settings of the SIM card.

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4. Checking active forwarding: how to find out if it is enabled

Before disabling forwarding, make sure that it is actually active. There are three reliable verification methods:

Method 1: USSD request

Enter the code *#62# and click “Call”. The response message will indicate the number to which calls are forwarded (if the function is enabled). If the response “Service is not active” is received, then call forwarding is disabled.

Method 2: Test call

Ask a friend to call you from another phone. If the call does not arrive at your device, but is triggered on another number, forwarding is active.

Method 3: Phone settings

Go to the forwarding menu (as described in first section). If there is a check mark next to any type or a number is indicated, the function is enabled.

Verification method	What to do	Result
USSD code *#62#	Enter in the "Phone" application	SMS with the redirection number or "Service is not active"
Test call	Call from another phone	Call does not arrive on the main one number
Phone settings	Check the “Forwarding” section	Active types are ticked

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5. Why redirection can turn on by itself

Sometimes users are faced with the fact that redirection is activated without their participation. Here are the most common reasons:

• 🤖 Firmware error — after the update Android some settings are reset or do not work correctly.
• 📱 Dual SIM card —when switching between cards, automatic forwarding may work.
• 🔄 Operator services — some tariffs include call forwarding by default (for example, for business lines).
• 🛠️ Third-party applications — call management apps (like Truecaller) may change settings.

If you did not deliberately enable forwarding, but it is active, first check:

1. Have you recently installed applications for blocking spam or managing calls.
2. Has the phone firmware been updated recently days.
3. Have you activated new services from the operator (for example, “Forwarding to voicemail”)?

⚠️ Attention: On some tariffs, operators automatically activate forwarding to voicemail after prolonged inactivity (for example, if you do not answer calls for 30+ seconds). This may be the reason for the “independent” activation of the function.

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6. What to do if redirection cannot be disabled

In rare cases, standard methods do not work. Here's what you can do:

Problem 1: USSD codes do not work

Some operators (for example, Tele2 or Yota) block forwarding control through codes. Solution: Tele2 gray (inactive)

• 📞 Call operator support (the number is usually listed on the official website).
• 🌐 Use your personal account on the operator’s website - there may be an option for managing services.

Problem 2: Settings are gray (inactive)

If the forwarding points are not pressed, the reason may be:

• 🔒 SIM card password — try entering the PUK code (indicated on the plastic with the card).
• 📵 Operator restrictions — contact support.
• 🤖 Firmware failure —reboot the phone or reset the network settings (Settings → System → Reset → Reset mobile network).

Problem 3: Forwarding is enabled again after being disabled

This is a sign of a system failure or virus. Actions:

1. Scan your phone with an antivirus (for example, Malwarebytes).
2. Uninstall recently installed call management applications.
3. Reset network settings (Settings → System → Reset → Reset Wi-Fi, mobile network and Bluetooth).

Try USSD code ##002#

Call operator support

Uninstall third-party calling applications

Reset network settings

Check the SIM card on another phone-->

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7. How to avoid accidentally turning on call forwarding in the future

To avoid encountering the problem again, follow these simple steps. rules:

• 🔍 Check your forwarding settings regularly (once every 1–2 months), especially after updates Android.
• 📱 Do not install dubious applications for managing calls - use only proven ones (for example, the built-in “Phone” from Google).
• 📡 When purchasing a new SIM card, check with your operator to see if forwarding services are enabled by default.
• 🔄 If you use two SIM cards, set up forwarding separately for each line.

It is also useful to remember the USSD code ##002# —it is universal and works on all operators (MTS, Beeline, MegaFon, Tele2 etc. Enter it if you notice that calls have stopped coming to your phone.

⚠️ Attention: On corporate tariffs, forwarding can be tied to the company’s policy. In this case, you won’t be able to disable it yourself - contact your office. IT department.

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Frequently asked questions (FAQ)

Is it possible to disable forwarding on a locked phone?

No, to access settings or USSD codes you need to unlock the screen. If the phone is locked, try calling from another device and entering the PIN code of the SIM card (if prompted). As a last resort, contact the communication center with your passport to unlock it.

Why are calls still not received after turning off call forwarding?

Possible reasons:

• 📵 The phone is in “Do Not Disturb” or “B” mode on an airplane."
• 🔕 SIM card is blocked (PUK code required).
• 📡 Problems with the operator's network (check coverage).
• 🤖 Firmware failure (a reboot or network reset will help).

Check each item in order.

How to disable forwarding on iPhone (if the article is about Android)?

This instruction is intended only for AndroidFor iPhone the path is different: Settings → Phone → Call forwarding. But the general principles are similar: you can use USSD codes or operator settings.

Will there be a charge to disable forwarding from the operator?

The deactivation itself through phone settings or USSD codes is free. If you contact operator support, check the rates - some operators charge a fee for consultation on services (usually 50-100 rubles).

Is it possible to disable forwarding for a specific contact?

No, forwarding works at the SIM card level and redirects all incoming calls. To block calls from individual numbers, use a blacklist in your phone settings or an application like Truecaller.