The situation when important calls are sent to another number or to an answering machine without your knowledge is familiar to many subscribers. This often happens due to an accidentally activated function call forwarding. For owners of Tele2 tariffs, there are several ways to manage this service: from using USSD commands to deep settings in the smartphone menu. But the most reliable and clear method remains control through Personal account the operator.
In this material we will look in detail at how to completely disable forwarding to Tele2 through the operator's web interface, as well as how to check the system settings of your phone on database Androidto eliminate software conflicts. You will learn what the difference is between the redirection conditions and how to make sure that the service is really deactivated.
Let's start with the simplest and most universal method, which does not depend on your smartphone model or operating system version. Using the operator’s official portal guarantees that the team went online correctly.
Managing the service through your Tele2 Personal Account
First, you will need Internet access and authorization data. Go to the official website of the operator or launch the mobile application Tele2. Enter your phone number and one-time password that will come to SMS messages. After logging in, go to the service management section.
The interface of your personal account may differ slightly depending on whether you use the full web version or a simplified mobile application. However, the logic of action remains the same. You need to find the block responsible for voice communications or additional services. It is usually marked with a handset or gear icon.
In the list of available options, find the “Forwarding” item. Here you will see the status of the service and possible conditions for its activation. When forwarding is active, there will be a switch or button next to each condition that says Disable. Click on it to deactivate call forwarding.
⚠️ Attention: Changes in service settings through your Personal Account may not take effect instantly, but within a few minutes. Don't panic if the test call is still redirected immediately after disconnecting.
ℹ️ The interface of your personal account and mobile application is regularly updated by the developers. The location of the buttons and the names of the sections may change. If you do not find the item you need, use the menu search or contact support chat.
After completing the actions, the system usually asks for confirmation. Agree to the settings change. Now the service should be completely disabled on the operator's network side, regardless of whether your phone is turned on or not.
Setting forwarding in the Android menu
In addition to the operator settings, the forwarding function can be activated directly in the firmware of your smartphone. On devices Android the path to these settings may vary depending on the manufacturer's shell (MIUI, OneUI, ColorOS, etc.), but the general algorithm remains similar.
Open the standard Phone application through which you make calls. Click on the three dots in the upper right corner of the screen to bring up the menu and select Settings. In the list that opens, find the section “Accounts”, “Advanced settings” or immediately “Call forwarding”.
The system can send a request to the network to obtain the current status of the service. Wait for the list to load. You will see four main types of forwarding: busy, no answer, unavailable, and unconditional forwarding. If a phone number is indicated next to any of the items, then the function is active.
To disable, click on the active item and select the “Disable” or “Voice call” option. The phone will send the corresponding command to the network Tele2. After this, the status should change to “Do not forward.”
☑️ Check Android settings
It is important to understand that the settings on the phone duplicate the network settings. If you disable forwarding in the Android menu, but it remains active in the operator’s personal account, calls will still go to another number. Therefore, it is recommended to check both sources of settings.
Using USSD commands to quickly disable
If you do not have access to the Internet or you prefer classic control methods, use USSD requests. This is a universal method that works on any phone, even push-button. Commands are entered into the dialing field as a regular call.
There is a general command to disable all types of forwarding on Tele2. Enter it on the keyboard and press the call button. The system will instantly process the request and send a notification about the successful completion of the operation.
##002#This command is a global reset of all forwarding settings. It cancels redirection when busy, unavailable, or unanswered. This is the fastest way to regain control of incoming calls.
There are also commands to disable specific conditions. For example, if you want to cancel call forwarding only when the phone is busy, use a specialized code. However, the command ##002# is the most effective for completely clearing settings.
Save the command ##002# in contacts under the name "Reset forwarding". This will allow you to disable the service in one click in an emergency without manually dialing numbers.
| Forwarding type | Disconnection command | Description of condition |
|---|---|---|
| Unconditional | ##21# |
All calls immediately |
| When busy | ##67# |
When you are talking on another phone |
| When there is no answer | ##61# |
If you did not pick up |
| When unavailable | ##62# |
When the phone is turned off or outside networks |
| All types | ##002# |
Full reset |
Differences between forwarding conditions
Many users confuse different types of call forwarding, considering them to be the same function. In fact, the network Tele2 processes each condition separately. Understanding these differences will help you flexibly customize the connection to suit your needs.
Unconditional forwarding is the most radical option. As soon as someone dials your number, the call is instantly transferred to the specified phone without even causing a dial tone on your device. In this case, your phone may not ring at all.
The remaining types are conditional. Forwarding when busy will only work if you are already in a conversation. Forwarding when there is no answer is activated after a certain number of rings if you do not pick up the phone. And redirection when unavailable needed for cases when the phone is turned off or is outside the network coverage area.
It often happens that the user disables one type, but forgets about the other. For example, you canceled forwarding when busy, but left forwarding active when the phone was turned off. As a result, when you board a plane, calls still go to your secretary or another contact.
Why can forwarding turn on itself?
Sometimes third-party applications with access rights to the phone can change system settings. Also, some tariff options (for example, “Unlimited on Tele2” in roaming) may automatically include forwarding to voicemail to save money.
Possible problems and solutions
Even after following all the instructions, forwarding may continue to work. This may be due to caching of settings on the operator's side or a technical failure in the switching equipment. In such cases, an additional algorithm of actions is required.
Try rebooting the device. This will force the phone to re-register on the network Tele2 and request the current service profile. This often solves the problem of settings being out of sync between the phone and the operator’s database.
If rebooting does not help, check to see if your Voicemail service is activated. Sometimes it is disguised as redirection when there is no response. Turning off voicemail may automatically remove the associated forwarding settings.
⚠️ Warning: If you are roaming, the turn off forwarding commands may cost a fee or may not be available. In this case, it is better to use your Personal Account via Wi-Fi or contact support.
As a last resort, when no methods help, contact Tele2 technical support. The operator can forcefully reset all additional services on your number from its management console.
The most reliable way to guarantee disconnection is a combination of the ##002# command and checking the status in the operator’s Personal Account.
Security and protection from scammers
The forwarding function is often used by scammers to intercept your calls and, more critically, SMS messages with confirmation codes from banks. Attackers can trick you into activating forwarding to your number.
Never enter commands that are sent to you in suspicious SMS messages or dictated by unknown people over the phone. Regularly checking your forwarding status is an important digital hygiene measure to protect your financial data.
Particular attention should be paid to unconditional forwarding. If it's enabled without your knowledge, you may not even know that someone is calling you trying to warn you about fraudulent activity on your card. All calls will go to criminals.
It is recommended to check the call settings in your smartphone once a month and compare them with the data in your personal account. This will only take a couple of minutes, but will save you from potential losses of money and nerves.
Why, after disabling call forwarding, calls still don’t go through?
This may be due to a poor network signal, Do Not Disturb mode enabled in the Android settings, or the subscriber’s number being blocked in the blacklist. Check these parameters first.
Is it possible to forward calls to the number of another operator?
Yes, Tele2 allows you to set up forwarding to the numbers of any Russian telecom operators. However, the cost of a minute of call when forwarding may depend on your tariff plan.
How much does it cost to disable forwarding on Tele2?
The operation itself to disable the service is free. However, if you use USSD commands while roaming internationally, you may be charged for sending the request according to roaming tariffs.
How to check if forwarding is active without going into settings?
You can enter a USSD command *#21# and press call. An information message about the status of unconditional forwarding and the number to which it is configured will appear on the screen.