Cloud storage Huawei Cloud (or Huawei Mobile Cloud) is a service for backing up data, synchronizing files and accessing them from any device. If you are the owner of a smartphone Huawei or Honor (released before the separation of brands), then you already have 5–50 GB of free cloud space. But how to go there if the interface EMUI or Magic UI has changed after the update? What to do if the phone does not connect to the cloud or requires confirmation via SMS?

In this article we will look into all current login methods to the cloud Huawei - through an application, browser and even from a computer. You will also learn how to restore access if you have forgotten your password, and why sometimes the service may not be available in your region. Important: since 2020, due to sanctions, some of the functions of Huawei Cloud are limited for users from Europe and the USA - check the availability of the service in your country through the official website.

1. Preparation: checking your Huawei ID account

Before trying to log into the cloud, make sure that you have a valid one. Huawei ID. Without it, access to the service is impossible. You can check your account availability like this:

  • 📱 Open Settings → Huawei ID on your smartphone. If you see an email and an avatar, the account has already been created.
  • 🔍 If the email is missing, click Login and follow the registration instructions (you will need a phone number or email).
  • 🔒 If you have forgotten your password, use the function Forgot your password? —recovery will take 5-10 minutes.

On some models (for example, Huawei P50 Pro or Mate 40) path k Huawei ID may differ: Settings → Accounts → Huawei ID. If you don’t find the section, use the search in settings (magnifying glass icon in the upper corner).

⚠️ Attention: If you bought a smartphone in person, the previous owner may not have logged out of his Huawei ID. In this case, perform a factory reset (Settings → System → Reset), otherwise access to the cloud will be blocked.

After checking your account, we recommend updating the application Huawei Mobile Cloud via AppGallery - this will eliminate possible login errors. If AppGallery is not available in your region, download the APK from the official website Huawei (section "Support").

2. Method 1: Login to the cloud through the Huawei Mobile Cloud application

The easiest way is to use the standard application, which is pre-installed on all smartphones Huawei and Honor (until 2020). Instructions:

  1. Open the application Cloud (icon with a white cloud on a blue background).
  2. If it asks for login, enter the email or phone number associated with Huawei ID.
  3. Enter your password and confirm login via SMS (if two-factor authentication is enabled).
  4. After authorization, you will see the main page with sections: Photo, Contact, Notes etc.

If the application is missing (for example, after resetting the settings), install it via AppGallery on request "Huawei Mobile Cloud". On new models (Huawei Mate 60, P60), the application may be called simply Cloud.

Is the Huawei ID balance checked (payment is required on some tariffs)|

Is the Huawei Mobile Cloud application updated to the latest version|

Is the phone connected to Wi-Fi or mobile data|

Is VPN disabled (can block access to Huawei servers)-->

⚠️ Attention: Smartphones Honor after 2020 (for example Honor 50, Honor Magic 4) use their own cloud Honor Cloud. Login is carried out through Honor ID accounts Huawei and Honor are not compatible!

3. Method 2: Login via browser (from a phone or PC)

If the application does not work or you want to access the cloud from a computer, use the web version Huawei Cloud. To do this:

  1. Open a browser (Chrome, Huawei Browser or Safari).
  2. Go to: cloud.huawei.com (for users from China - cloud.huawei.com.cn).
  3. Click Log in and specify data Huawei ID.
  4. Confirm login via SMS or email (if two-factor authentication is enabled).

The web version has the same functions as the mobile application: viewing photos, backups of contacts, calendar and notes. However, file uploading is limited - the maximum size of one file via the browser. is 2 GB (in the application - up to 10 GB).

Function Mobile application Web version
Automatic photo upload ✅ Yes ❌ No
SMS backup ✅ Yes ❌ Yes data-i="128">If the error "
Viewing documents ✅ Yes ✅ Yes
Max. file size 10 GB 2 GB

If you receive an error when logging in through your browser "The service is not available in your regionappears when logging in through your browser, try:

  • 🌍 Use a VPN with a connection to China or Europe (for example, NordVPN or ExpressVPN).
  • 📧 Log in through another browser (sometimes Huawei Browser blocks access due to regional restrictions).
  • 📱 Try logging in from another device (for example, a tablet Huawei).

Through a mobile application|

Through a browser on phone|

From a computer|

I don’t use the cloud -->

4. Method 3: Login through phone settings (backup method)

If the application Huawei Mobile Cloud does not open, you can access the cloud through system settings. This method works on all smartphones with EMUI 9.0 and newer:

  1. Go to Settings → Accounts → Huawei ID.
  2. Click on your profile, then select Cloud.
  3. Enter your password if required.
  4. You will find yourself in the cloud storage management section, where you can enable/disable data backup.

This method is convenient if you need to quickly check what data is synchronized with the cloud (for example, contacts or photos). there is no access to files here - to view photos or documents you will still need a separate application Cloud.

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If there is no "Cloud" section in the settings, update the phone firmware to the latest version. On older versions of EMUI (below 9.0), this method may not work.

On some models. (Huawei Y7, P Smart) the path may differ: Settings → Advanced → Backup → Huawei Cloud.

5. Solving problems when logging into the Huawei cloud

If you cannot log into the cloud, the reasons may be different - from incorrect password to regional restrictions. Let's look at the most common errors and their solutions:

Error: "Incorrect password or account"

  • 🔑 Make sure you are entering the password from Huawei ID, and not from Google or another service.
  • 📧 Check if the key Caps Lock (password is case sensitive).
  • 🔄 Use the function Forgot your password? on the login screen.

Error: "Service unavailable"

  • 📶 Check your Internet connection (Wi-Fi or mobile data).
  • 🌐 Try disabling the VPN - some servers Huawei block traffic from the VPN.
  • ⏳ Wait 10-15 minutes and try again - there may be technical work in progress.

Error: "Not enough space in the cloud"

  • 🗑️ Delete unnecessary files through the app Cloud → Management storage.
  • 💳 Buy additional space (tariffs from 50 GB to 2 TB).
  • 📤 Transfer data to another service (for example, Google Drive or Yandex Disk).
⚠️ Attention: If you see the message "Account is blocked", this may be due to a violation of the rules Huawei (for example, an attempt to hack account). In this case, contact support via the form on the website consumer.huawei.com —unblocking may take up to 72 hours.
What to do if the Huawei cloud does not work after updating EMUI?

After major updates (for example, with EMUI 12) on EMUI 13) sometimes synchronization settings are lost. To restore access:

1. Go to Settings → Applications → Cloud → Storage and clear the cache.

2. Uninstall application updates Huawei Mobile Cloud (if there is a "Uninstall updates" button).

3. Restart the phone and try to log in again.

If the problem persists, reset the network settings (Settings → System → Reset → Network reset).

6. How to recover data from the Huawei cloud

If you have lost photos, contacts or other files, you can restore them from the cloud. To do this:

  1. Open the application Cloud and log in.
  2. Select the section with the required data (for example, Photo or Contact).
  3. Click on the file and select Restore or Download.
  4. For backups (for example, SMS or notes) go to Settings → Data recovery.

Restoring contacts and SMS occurs automatically the first time logging into the cloud after resetting the phone. If the data does not appear, check:

  • 🔄 Is synchronization enabled in Settings → Accounts → Huawei ID → Data synchronization.
  • 📡 Is there a stable Internet connection (recovery may take several minutes).
  • 📅 Has the backup storage period expired (30 days by default).

On new models (Huawei Mate 50, P50 Pocket), backups are created in the format .hbkTo view them on a PC, you will need official software. Huawei HiSuite (you can download it on the website Huawei).

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Backups in Huawei Cloud are stored for only 30 days. If you have not logged into your account for more than a month, the data can be deleted automatically.

7. Alternatives to Huawei Cloud: where to transfer data

If Huawei Cloud is not available in your region or you are not satisfied with the amount of storage, consider alternative services:

Service Free volume Features
Google Drive 15 GB Integration with Android, automatic photo uploading
Yandex Disk 10 GB Fast synchronization, Russian language support
OneDrive 5 GB Integration with Windows, office tools
iCloud 5 GB Optimized for Apple devices, but there is a web version

To transfer data from Huawei Cloud to another service:

  1. Download files to your computer via the web version cloud.huawei.com.
  2. Upload them to a new service (for example, Google Drive).
  3. On your phone, set up automatic synchronization with the new cloud.

On smartphones Huawei without Google services (for example, Mate 40 Pro) to work with Google Drive you will need to install Google Mobile Services manually - this may disrupt the stability of the system.

8. Frequently asked questions (FAQ)

Is it possible to access the Huawei cloud without a phone, only from a computer?

Yes, to do this, go to website cloud.huawei.com, enter your details Huawei ID and confirm login via SMS or email. However, some functions (for example, SMS backup) are only available in the mobile application.

Why doesn’t Huawei cloud sync photos?

Check the following settings:

  1. Is synchronization enabled in Settings → Accounts → Huawei ID → Cloud → Photo.
  2. Is there enough space in the cloud (free plan - 5 GB).
  3. Is the phone connected to Wi-Fi (downloading over a mobile network may be disabled).

If the problem persists, clear the application cache Cloud and reboot the phone.

How to delete your Huawei ID account and all data from the cloud?

To completely delete your account and data:

  1. Go to consumer.huawei.com and enter your profile.
  2. Select Account management → Delete account.
  3. Confirm the action via SMS or email.
Attention: after deleting your account, all data (photos, contacts, backups) will be irretrievable lost!

How much does additional space in Huawei Cloud cost?

Tariffs for 2026 (may vary depending on the region):

  • 50 GB - ~1$ per month or ~10$ per year.
  • 200 GB - ~3$ per month or ~30$ per year.
  • 2 TB - ~10$ per month or ~100$ per year.

You can pay by credit card or via Huawei Pay (if the service is available in your country).

Can Huawei Cloud be used on smartphones of other brands?

Officially - no. The application Huawei Mobile Cloud works only on smartphones. devices Huawei and Honor (until 2020). However, you can access the web version via a browser on any device, but automatic data synchronization (contacts, photos) will not work.