Modern users of smartphones based on Android often face a situation where, after using the trial period of the service Wink from Rostelecom monies begin to be debited regularly. This happens automatically, since when you activate the trial version you agree to renew your subscription. However, many forget about this condition or simply do not know where to find the disable button in the complex interface of an application or personal account.
The need to quickly solve a problem with a subscription arises when a user discovers that funds are missing from the balance of a mobile account or bank card. It is important to understand that the deactivation procedure may vary depending on how the service was registered: through the operator’s mobile application, directly in the store Google Play or through the provider’s website. Incorrect deletion of the application from the phone will not lead to the cancellation of the paid service, so you need to act through official subscription management channels.
In this article we will analyze in detail all the available ways to permanently stop charging subscription fees for Wink on a device with an operating system Android. We will look at the settings inside the application, working with your personal account, as well as specific methods of disabling through application stores and USSD commands. By following these instructions, you can save your finances and avoid unnecessary expenses.
Disabling a subscription through the Wink mobile application
The most obvious and frequently used way to manage tariffs is the video service application itself. The app's interface is Android intuitive, but subscription management options may be hidden in deep menus. First, make sure that you are logged in to the account to which the paid service is linked. Often users have several profiles, and disabling one of them does not affect the main one.
Go to the profile section by clicking on the person icon or avatar in the corner of the screen. Here is all the information about your status. Find the item associated with tariff plan or your current subscription. The system should display the name of your tariff and the date of the next debit. It is in this section that the service status control button is located.
Click on the active tariff to expand additional options. You will need to select the “Cancel subscription” or “Change tariff” action. In some versions of the interface, the system will try to keep you by offering discounts or a pause instead of a complete refusal. Be careful and choose a complete refusal of the service if your goal is to stop charging.
⚠️ Attention: After clicking the disable button, access to paid content may remain until the end of the paid period. This is normal practice, but no new charges will be made.
If you don't see an obvious cancel button, try finding the "Settings" section inside your profile. Sometimes the payment management option is placed there separately. It is also worth checking whether you have registered through third-party services that can be integrated into the application. In this case, management may require clicking on an external link. auto-renewal through third-party services that can be integrated into the application. In this case, control may require following an external link.
Before canceling your subscription, take a screenshot of the screen with information about the current tariff and the end date of access. This will help you prove the fact of debiting in the event of a controversial situation with operator support.
Manage your subscription through your Rostelecom Personal Account
If you cannot disable the service through the video service application, the most reliable way is to use the official Personal account operator Rostelecom. This method gives complete control over all connected services of your number or personal account. You can enter your account either through a separate application “My Rostelecom” on Android, or through a browser.
After authorization by phone number or login, go to the "Services" or "My Subscriptions" section. This displays a complete list of all active services, including Wink, antiviruses and other options. Find the service you need in the list. Next to the name there is usually a toggle or button with three dots that opens a menu of actions.
Select the disable option. The system may request confirmation of the action via SMS code for security. Enter the code from the message to complete the procedure.
- 📱 Open the "My Rostelecom" application on your smartphone.
- 💳 Go to the "Balance" or "Subscriptions" section in the bottom menu.
- ❌ Find the Wink service and click the “Disable” button.
- 🔐 Confirm the action with the code from SMS.
In some cases, the personal account interface may be updated and the location of the buttons changes. If you cannot find the section you need, use the search bar inside the application by entering the name of the service. This is the fastest way to navigate through the operator's complex menu structure.
Cancellation of auto payment through Google Play Market
A special case arises when the subscription to Wink was not issued directly from the operator, but through the app store Google Play. In this situation, the charge occurs through your Google Account, and your carrier may not have direct access to manage that charge. Disabling it in the operator's application will not work here.
To cancel such a subscription, open the application Play Market on your device Android. Click on the profile icon in the upper right corner of the screen. Select "Payments and Subscriptions" from the drop-down menu, and then go to the "Subscriptions" section. Here you will see a list of all the services from which you are charged via Google.
Find it in the list Wink and click on it. The subscription management page will open, where there will be a large “Cancel subscription” button. The system will prompt you to indicate the reason for your refusal and may try to offer you alternative options, such as a cheaper rate. Ignore these offers if you are determined to cancel the service.
Settings → Google Account → Payments and subscriptions → Subscriptions → Wink → CancelAfter confirming the cancellation, you will receive a notification to the email associated with your Google account. Keep this letter as proof that you canceled the service in a timely manner. This will come in handy if for some reason the cancellation does occur.
What to do if there is no cancel button?
If the “Cancel” button is missing or inactive, this may mean that the subscription has already been canceled previously, but it has not yet expired. This is also possible if payment is made through a third-party aggregator rather than directly through Google. In this case, check your purchase history in the “Budget and History” section in the Google Play settings.
Using USSD commands and calling support
For those who prefer classic communication control methods or do not have access to the Internet on a smartphone, there are ways to disconnect via USSD requests or a voice call. These methods are universal and work on any phone model Android, regardless of the operating system version or the state of the Internet connection.
Dial a special command on the phone keyboard to manage services. For Rostelecom the command *123# or *108#is often used, but the exact code may depend on your region and contract type. After typing the command, a service menu will appear on the screen, in which you need to select the “Subscriptions” or “Entertainment” section.
If the USSD menu does not provide the desired option, the most reliable option is to call the support service. The number 8-800-100-08-00 is free in Russia. The operator will check your number, identify the connected services and disconnect at your request. Be prepared to give a code word or answer a security question to confirm your identity.
| Disconnection method | Necessary conditions | Execution speed | Reliability |
|---|---|---|---|
| Application Wink | Internet, account password | Instantly | High |
| Personal account | Internet, access to personal account | Up to 5 minutes | Maximum |
| Google Play | Google account, payment through the store | Instantly | High |
| Call support | Balance or package of minutes | Depends on the queue | Maximum |
⚠️ Attention: Tariff conditions and command codes may be changed by the operator without prior notice. It is recommended to check the current USSD commands in the official application or on the provider’s website before use.
Checking the deactivation status and refund
After completing all the manipulations to disable the service, it is extremely important to make sure that the process was successful. Simply closing the application is not enough. Log back into your personal account or application Wink and check your subscription status. It should be displayed as inactive, archived, or not in the list of current services.
It is also worth carefully studying the payment history in the banking application or in the mobile operator account details. Make sure that no new charges are made after the shutdown date. If you find a repeated debiting of funds after the official refusal of the service, this is the basis for contacting the support service with a request for a refund.
Refunds for an unused period are not always possible and are regulated by the rules of the specific tariff and the service offer. Usually, if disconnected in the middle of the billing period, money for the remaining days is not returned, but access is maintained until the end of the paid month. Exceptions may be cases of a technical error or an imposed service.
- 🔍 Check the “Active subscriptions” section in the application.
- 📄 Study the transaction history in the banking application.
- 📞 Save the application number or operator name if you contacted support.
- 💰 Apply for a refund if the write-off occurred in error.
If you are faced with a situation where the service does not turn off or the write-offs continue despite your actions, you must write an official claim. This can be done through the feedback form on the operator’s website or by registered mail. In your complaint, indicate the dates of deactivation attempts and attach screenshots of confirmations.
The absence of charges during one full billing period is the only guaranteed confirmation of successful subscription deactivation.
Frequent errors when trying to unsubscribe
Users often make common mistakes when trying to get rid of a paid subscription, which leads to continued debiting of funds. The most common mistake is simply deleting the application Wink from the phone's desktop Android. Deleting the app does not in any way affect the status of your account and the contractual relationship with the operator.
Another common problem is an attempt to disable the service through the phone settings in the “Applications” section. Blocking permissions or clearing app data also does not cancel your subscription. These actions only affect the operation of the app on a specific device, but not the financial part of the service.
Some users try to ignore debit notices, hoping that the service will turn off itself if the balance is negative. However, telecom operators often provide the opportunity to go into the red by continuing to charge subscription fees, which then turn into debt. This debt will have to be repaid during any further interaction with the operator.
⚠️ Attention: Ignoring subscription renewal notifications is not a way to cancel it. Tacit consent to the debiting of funds is enshrined in the offer that you accepted when activating the trial period.
To avoid problems in the future, carefully read the conditions for activating any trial periods. Often, the checkbox for agreeing to auto-renewal is by default and must be unchecked manually. Use the calendar on your phone to set a reminder the day before the end of the free period.
☑️ Checklist before activating the trial
FAQ: Frequently asked questions
Is it possible to disable a subscription if the phone balance is negative?
Yes, you can disable the service even if you have a negative balance. However, to pay off the resulting debt and fully use other operator services, you will still need to top up your account. Disabling the subscription will stop further charges, but will not automatically write off the already accumulated debt.
What should I do if I don’t remember the password for my personal account?
Restore access through the “Forgot password” function on the login page. The reset code will be sent via SMS to your phone number. If the number is unavailable, you will have to contact the communication salon Rostelecom with a passport to restore access to your personal account.
Will the money be returned if I forgot to cancel the subscription after the trial period?
A refund is possible only if you did not use the service after the start of the paid period and contacted support within a short time (usually 1-3 days). If you watched movies or TV series during the paid period, a refund is unlikely according to the rules of the service.
How to distinguish an official application from a fake?
Download the application Wink only from the official store Google Play or from the operator’s website. Pay attention to the number of downloads and developer reviews. Fake applications can not only write off money, but also steal your personal data.
How long does it take to completely disable the service?
When disabled through an application or personal account, the service is blocked almost instantly or within 15-30 minutes. When contacting support via a call, the process may take up to 24 hours, depending on the workload of operators and technical regulations.