Answering machine from MTS is a useful feature if you often miss calls and want callers to be able to leave a voice message. But for many users Samsung on Android it interferes: it takes up memory on the SIM card, sends notifications about new messages, or simply turns on randomly. The problem is especially pressing for owners of smartphones Galaxy A, S or Notewhere the interface One UI can hide the necessary settings.

In this article you will find all current methods of disabling the MTS answering machine —from standard methods through the phone menu to alternative solutions using USSD commands and a mobile application. We will also look at why the feature may activate spontaneously and how to avoid enabling it again. If you are faced with the fact that after updating Android or changing the tariff, the answering machine works again - here you will learn how to fix it.

Instructions are suitable for most models Samsung (including Galaxy S23, A54, Note 20 and older devices), as well as for other brands on Android 10–14. The main thing is that your SIM card is connected to an operator. answering machine? MTS (including virtual operators based on the MTS network, for example, Yota or Tele2 in some regions).

📊 How often do you use your answering machine?
Constantly
Sometimes
I used to use it, but turned it off
Never turned it on
I don’t know what it is

1. Disabling the MTS answering machine through the Samsung phone settings

The most obvious way is to use the built-in settings Android. On smartphones Samsung the path to the answering machine menu may differ depending on the firmware version One UI, but the general logic remains the same. Here are the step-by-step guide:

Open the application Phone (handset icon) and click on the three dots in the upper right corner to bring up the menu. Select item Settings, then go to section Additional functions or Advanced settings (name may vary). Here find the tab Answering machine or Voicemail.

If there is no such item, try an alternative way:

  1. Go to Settings phone (gear on the main screen).
  2. Select Applications → Phone → Storage → Storage management.
  3. Scroll down and find Voicemail or Answering machine.

In the menu that opens you will see the status of the service (enabled/disabled) and the answering machine number (usually +74957770611 for MTS). To deactivate the function, click on the switch or select Disconnect. The system may ask for confirmation - agree.

Call your number from the second phone and wait until it resets

Make sure that instead of the answering machine greeting you hear a standard beep

Check your notifications - you should not receive SMS about new voice messages

Reboot your phone and call again to check-->

2. USSD commands for quickly disabling the MTS answering machine

If your phone settings do not allow access to the answering machine (for example, due to custom firmware or operator restrictions), you can use USSD codes. This is a universal method that works on any device, including USSD codes Open the application and enter one of the commands: data-i="106">Phone Android-device, including Samsung, Xiaomi or Huawei.

Open the application Telephone and enter one of the commands:

  • 📞 *111*44# —the main command for controlling the answering machine MTS.
  • 📞 *111*44*0# —direct command for disconnection services.
  • 📞 *111*44*1# — if you need to turn it on again (in case of an error).

After entering the code, press the call button. In a few seconds you will receive an SMS confirming the change in service status. If the command did not work, make sure that:

  • 🔹 The phone has a SIM card MTS (not a virtual operator).
  • 🔹 There are no restrictions on USSD requests (sometimes blocked by antiviruses or corporate policies).
  • 🔹 The number is not connected to a tariff with a forced answering machine (relevant for some business tariffs).
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If USSD commands do not work, try entering them in SIM only mode (turn off mobile data). Sometimes a conflict with 4G/5G interferes with the processing of requests.

Important: after disconnecting via USSD, check your balance - some tariffs MTS may charge a subscription fee for an answering machine even in an inactive state. Check the details in your personal account or with the operator.

3. Disconnection via the My MTS application

The official application MTS provides advanced service settings, including an answering machine. This method is convenient if you prefer to manage your tariff through the interface, rather than through the phone menu or USSD.

Download the application My MTS from Google Play (if not already installed) and follow these steps:

  1. Login by phone number (you will receive an SMS with a confirmation code).
  2. Go to the section Services or My services (star icon in the bottom menu).
  3. Find block Voicemail or Answering machine.
  4. Click on the slider or button Disable.

The advantage of this method is visual control over all connected options. For example, here you can disable paid subscriptions or change the tariff if the autoresponder was part of the service package.

If the application does not have an item with an autoresponder, try:

  • 🔄 Refresh My MTS up to the latest version.
  • 📱 Reboot the phone and log in again.
  • 💬 Write to the support chat directly from the application (button Help).
What to do if there is no answering machine option in “My MTS”?

In some regions, voice mail management is placed in a separate menu Try:

1 In the application, go to More → Settings → Default services.

2. On the website MTS personal account (section "Services")

3. line 0890 and ask to disable the service manually.

4. Why does the MTS answering machine turn on by itself?

Many users Samsung complain that the answering machine is activated without their knowledge. This is due to several factors:

1. “Telephone”. After installing new versions One UI or system applications, settings may be reset, including the status of the answering machine. For example, after updating to Android 14 on Galaxy S23 some users noticed automatic connection of operator services.

2. options. Some tariffs MTS (for example, "Everything for communication" or "Super MTS") include an answering machine by default. When changing the tariff or renewing the package, the service can be reactivated.

3. Conflict with other applicationsapps for recording calls (for example, Cube Call Recorder) or alternative dialers (like Truecaller) sometimes interact with system settings, which leads to crashes.

4. Synchronization errors. If you use your account Samsung Account or Google for backup, restoring settings from the cloud may return the old settings, including autoresponder status.

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To avoid spontaneous activation, after disabling the answering machine, make a backup copy of your phone settings (section Cloud and accounts in settings Samsung).

5. Alternative methods: call support and personal account

If none of the listed methods worked, there are two reliable options: contact support MTS or disable the service through the web version of your personal account.

Call the hotline:

  • 📞 Call the number 0890 (free from mobile MTS).
  • 🗣️ Tell the operator: “Turn off voicemail on my number.”
  • 🔄 Confirm the action via SMS (a code will be sent).

Personal account on the website MTS:

  1. Go to lk.mts.ru and log in.
  2. Select section Services → All services.
  3. Find Voicemail and click Disable.

These methods are guaranteed to work, even if the problem lies on the operator’s side. For example, if the answering machine is connected as part of a corporate tariff or due to a technical failure in the database MTS.

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Before calling support, check if the “Auto-renewal” option for the answering machine is active. Sometimes it is hidden in the “Paid services” section of your personal account. office.

6. How to check if the answering machine is really disabled?

Disabling a service is only half the battle. It is important to ensure that the changes take effect. Here 3 reliable methods of verification:

1. Test call

Ask a friend or colleague to call your number from another phone. After 5-6 rings, the connection should be interrupted (standard reset) and not forwarded to voicemail. If you hear a greeting like “The subscriber is temporarily unavailable, leave a message,” the answering machine is still active.

2. Verification via USSD

Enter the command *111*44# and send a call. The response SMS must indicate Status: Disabled. If the status is Activated, repeat the shutdown procedure.

3. Analysis of notifications

After disconnecting, SMS notifications about new voice messages (usually from number 900) will stop coming. The envelope icon in the status bar will also disappear (if there was one).

Check method What should happen? What does an error indicate?
Test call Short beeps → reset Answering machine greeting
USSD *111*44# SMS: “Status: Disabled” SMS: “Status: Activated”
Notifications No SMS about voice messages SMS from 900
My MTS application continues to arrive There is no voicemail in the "Services" section The option is visible and active
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If after all manipulation, the answering machine continues to work, the problem may be in the SIM card. Try moving it to another phone and repeating the disconnection.

7. Common mistakes and how to avoid them

When users disable the answering machine Samsung they often encounter typical problems. Here are the most common of them and solutions:

❌ Error: “The service is not available for your tariff”

This means that the answering machine is connected as part of the package (for example, in business tariffs). Solution:

  • 📄 Check the tariff conditions in your personal account.
  • 🔄 Change the tariff to a simpler one (for example, "Smart" or "Tariff").
  • 💬 Contact support with a request to disable the service manually.

❌ Error: "Could not complete the request" when entering USSD

Reason:

  • 🔌 No network (check the signal level).
  • 🛡️ USSD blocking by antivirus (disable Avast, Kaspersky temporarily).
  • 📱 Outdated firmware (update Android in the settings).

❌ Error: Answering machine is disabled, but calls are still forwarded

Possibly activated conditional forwarding (for example, if unavailable or busy). To reset all forwarding, enter: 

##002#

Then restart the phone.

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If all saved voice messages are lost after turning off the answering machine, do not panic. They are stored on the servers MTS. data-i="269">8. Additional settings: forwarding and voicemail To restore, activate the service again and download the messages via *111*44#.

8. Additional settings: forwarding and voicemail

Answering machine MTS is closely related to the function call forwarding. If you want to fully control where missed calls are sent, check the following settings:

How to disable all types of forwarding on Samsung:

  1. Open Phone → Settings → Advanced settings.
  2. Select Call forwarding.
  3. Disable all options:
    • 🔄 Always forward
    • 📵 If the number is unavailable
    • 🕒 If there is no answer
    • 📞 If the number is busy

How to set up an alternative voicemail

If you need a replacement answering machine MTS, consider third-party services:

  • 🎧 Google Voice (requires an American number, but works via IP telephony).
  • 📱 HulloMail (an application with cloud storage for voice messages).
  • 🔗 Zadarma (virtual PBX with the ability to set up an answering machine).

These services are not tied to the operator, but may require separate registration and configuration.

Is it possible to get a refund for an answering machine?

If the answering machine was connected without your knowledge and you were charged subscription fee, you can request a refund. To do this:

1. Save screenshots of the SMS with connection confirmation.

2. Write a complaint to support MTS via your personal account or by mail support@mts.ru.

3. Indicate that the service was activated without consent (refer to Article 16 of the Law “On the Protection of Consumer Rights”).

The review period is up to 30 days.

⚠️ Attention: Answering machine settings may differ depending on the region (for example, in Moscow and St. Petersburg different server numbers are used for voice mail). If the standard methods do not work, check the current commands on the website MTS for your city.
⚠️ Attention: On some tariffs MTS (for example, "For modems/routers") it is impossible to disable the answering machine - this is a technical limitation. In this case, the only way out is to change the tariff plan.

FAQ: Answers to frequently asked questions

Is it possible disable the MTS answering machine forever so that it does not turn on after the update?

Yes, but for this you need:

  1. Disable the service via USSD (*111*44*0#).
  2. In your personal account MTS go to Settings → Notifications i unsubscribe from mailings about services.
  3. Install SMS blocker from numbers 900 i 4455 (so as not to receive notifications about connection).

This will not give a 100% guarantee, but it minimizes the risk of spontaneous activation.

Why did you stop receiving SMS about missed calls after the answering machine was turned off?

This is not related to the answering machine. Most likely, your service is disabled. "Notifications about missed". To return it, enter the USSD command: 

*111*25#

Or activate in your personal account MTS in the section Free services.

How to listen to old messages on the answering machine before disconnecting?

Call the voicemail number MTS: 

+74957770611

Follow the voice prompts (usually you need to enter a password if you installed). Messages are stored for up to 30 days.

Will I be charged a subscription fee for the answering machine if I do not use it?

Depends on the tariff:

  • 🆓 On most tariffs, the fee is charged only when actively using it (i.e. if someone leaves messages).
  • 💰 On business tariffs or special packages (for example, "MTS Connect"), a fixed fee may be charged even for an inactive answering machine.

Check details in your personal account or by phone number 0890.

Is it possible to transfer voice messages from the MTS answering machine to your phone?

Yes, but only manually:

  1. Call +74957770611 and listen to the messages.
  2. While listening, press 9to save the message on the server.
  3. Use the application My MTS to download messages (section Voicemail).

Automatic synchronization with Google Drive or Samsung Cloud no.