Owners of smartphones based on the Android operating system are often faced with a situation where the balance of their mobile account suddenly decreases for no apparent reason. This happens due to automatically connected paid subscriptions and entertainment services of the telecom operator. MTS, like other major providers, offers a wide range of additional services that can be activated accidentally when clicking on advertising banners or as a result of an erroneous click during a call.
You can remove these options in several ways: through the settings of the phone itself, using USSD commands or through your personal account. It is important to understand the difference between communication services and pre-installed applications, which can also consume data. In this article, we will analyze in detail all the methods that allow you to regain control over your expenses and clear your device of unnecessary digital noise.
To begin with, disabling services does not require special technical skills. However, for the process to be successful, you need to consistently check each level of protection for your budget: from network settings to the settings of the account itself. Ignoring at least one stage may result in charges being resumed after some time.
Using USSD commands to quickly manage services
The fastest way to check and disable active subscriptions is to use special digital requests. These commands work on any phone, even if the screen is locked or there is no Internet access. First you need to open the application Phone and go to the dialing tab.
Enter the universal code *152# and press the call button. In response to the request, the system will send an SMS message with a detailed list of all paid services that are currently active on your number. The text of the message usually contains instructions on how to unsubscribe each of them, often this is a response SMS with a specific text or a repeated USSD request.
If you want to disable specific entertainment services, such as MTS Music or MTS Library, you can use specialized codes. For example, the combination *111*4#is often used to manage content. After sending the request, an interactive menu will appear on the screen where you can select “Disable all” or remove specific items.
⚠️ Attention: When using the USSD menu, carefully read the terms and conditions. Some services have a cooling period or are disabled only from the next billing period, so money may be debited one more time.
It is worth noting that the operator periodically updates short numbers and menu logic. If standard commands stop working or return an error, this is a signal that the interface has been updated.
Save basic USSD codes in your phone notes or create a speed dial to have access to them even without the Internet.
Disabling services through Android and SIM card settings
Modern operating versions systems Android provide users with advanced tools for managing SIM cards. Often unnecessary services are activated at the level of the phone settings, and not the operator itself. Go to the section Settings of your device and find the “Connections” or “Network and Internet” item.
Select your MTS SIM card from the list of available ones. Here it is important to check the “Mobile networks” section. Make sure that the option Data roaming is turned off if you are not abroad, as this may result in unexpected charges. Also in this menu, you often see the “APN access points” item.
Checking access points is necessary to make sure that there are no registered third-party gateways for paid content. The standard MTS access point should have a name internet.mts.ru. If you see other addresses with unclear names, they should be deleted or deactivated.
- 📱 Go to
Settings → Applicationsand find the system application "MTS Services" or "MTS News". - 🚫 Click on it and select “Disable” or “Remove updates” to disable background work.
- 🔒 In the same menu, check permissions: revoke access to SMS and phone for all suspicious operator system utilities.
On some smartphone models, especially from brands Samsung or Xiaomi, the operator’s proprietary application is preinstalled. It may have device administrator rights. Go to the security settings, find the list of administrators and uncheck the MTS application, if it is listed there. This will prevent it from being automatically reinstalled.
Managing subscriptions in your personal account and the My MTS application
The most visual and complete control over services is provided by the official application My MTS. This method allows you to see not only active options, but also the history of charges, which helps to identify hidden subscriptions. Download the application from Google Play or install it from the official website if there is no store.
After authorization by phone number, go to the “Services” section. Here all options are divided into categories: “Connected”, “Available” and “Archive”. Carefully study the list of active services. Next to each paid item there will be a “Disable” button or a trash can icon.
Pay special attention to the “Subscriptions” section. The services of third-party partners are often hidden here: horoscopes, jokes, dating. The operator acts only as an intermediary in billing, so you need to disable them through this interface. Clicking on the button to send a request instantly deactivates the service.
| Service type | Where to disable | Write-off frequency | Risk of re-activation |
|---|---|---|---|
| Communication options (Beep, Unlimited) | Personal account / USSD | Monthly | Low |
| Content subscriptions (Music, Books) | My MTS application | Monthly/Weekly | Average |
| Third-party services (Horoscopes) | Section “Subscriptions” in Personal Account | Daily/Weekly | High |
| Antiviruses and protection | Phone / Personal account settings | Monthly | Medium |
The application also has the “Parental Control” function or "Content ban." Activating this option blocks the ability to purchase paid services through a phone account. This is a reliable way to protect the budget of children or elderly relatives from accidental expenses.
☑️ Checking your personal account
Blocking paid content through support
If automatic methods do not help or the interface is too confusing, the most reliable option is to contact the operator. Call the short number 0890 from a phone or 8 800 250 0890 from any other phone. Follow the instructions from the autoinformer to connect to a live operator.
When talking with an employee, clearly formulate your request: “Please disable all paid subscriptions and services, except for the basic tariff.” The operator has access to deeper information about your number and sees services that may not be displayed in your personal account due to technical failures.
You can also request a permanent ban on connecting any additional services. This feature is called "Banning Subscriptions" and is free. After its activation, no service will be able to connect without your written application or confirmation through the office.
⚠️ Attention: Tariff conditions and service names can be changed by the operator unilaterally. Always check the current account status and list of options immediately when contacting support.
An alternative method of communication is online chat on the official website. It is convenient because you have a text correspondence history, which records the time the services were disconnected and the name of the operator. This can serve as evidence in case of controversial billing situations.
What to do if the operator refuses to disconnect?
If the operator claims that the service is mandatory, ask to name the clause of the contract. Most often this is a marketing ploy. Insist on your right to refuse additional services in accordance with the law on the protection of consumer rights.
Protection against accidental connections in the future
After successfully clearing the number of unnecessary services, it is important to set up protection so that the problem does not happen again. The main reason for repeated connections is clicking on advertising banners on the Internet or in free applications. Browsers on Android often show pop-up windows that mimic system messages.
It is recommended to install a quality ad blocker, for example AdGuard or use a browser with built-in protection, such as Brave. This will reduce the likelihood of clicking on malicious links that initiate sending paid SMS or going to subscription pages.
Also, in the settings of your tariff plan, check for the “Antispam” option. It not only filters annoying calls, but also blocks short numbers from which advertising mailings come with offers to connect something. Activating this function significantly increases digital hygiene.
- 🛡️ Do not enter your phone number on dubious sites to receive “bonuses” or “secret materials.”
- 📵 Regularly, once a month, check the expense details in the bank or operator’s application.
- 🔍 Carefully read the small text when installing new applications from the Google Play store.
Remember that the owner of the SIM card is responsible for the actions performed from your number. Even if the subscription was taken out by a child or as a result of a virus, it can be difficult to prove fraud after the fact. Prevention in this case is cheaper and simpler than a refund.
An integrated approach: disabling in the application + banning subscriptions through support + ad blocker provide a 100% guarantee of budget security.
Refund of funds for illegally connected services
If you find that money was written off a long time ago and without your Know, you can try to return them. To do this, you need to write a claim to the MTS communication salon or send an application through your personal account in the “Help” or “Feedback” section.
In the application, indicate the period for which the write-offs were made and the service numbers. Justify your request by saying that the service was not ordered by you deliberately, and the connection occurred as a result of an error or the actions of malware. Operators are loyal to such requests, especially if you are a long-time customer.
The period for consideration of a complaint is usually up to 30 days. If the decision is positive, the funds will be returned to your phone account. In rare cases, for large amounts, a transfer to a bank card is possible, but this requires providing details and passport data.
Is it possible to disable MTS services without the Internet?
Yes, it is possible. Use USSD commands (for example, *152#) or call the support service at 0890. These methods work through a voice communication channel and do not require mobile traffic.
Why are services connected again after disconnection?
Most often this happens because there is an agent application on the phone that automatically sends an activation request, or you re-transition via advertising link. It is necessary to remove unnecessary applications and ban subscriptions.
Does disabling MTS services affect the operation of the main Internet?
No, disabling entertainment subscriptions (music, news, horoscopes) does not in any way affect the speed or availability of mobile data and voice communications, if they are provided for in your basic tariff.
How to find out which service wrote off the money?
Order bill details for the current month through the “My MTS” application or by command *155#. The document will indicate the dates, amounts and names of all transactions, which will allow you to accurately identify the person responsible for the write-off.