Call forwarding to MTS is a useful feature, but sometimes it becomes a cause of inconvenience. You may miss important calls because they are automatically forwarded to another number, or pay for a service you don't use. In 2026, the operator offers several ways to manage this option, but the fastest and most convenient is through the settings of the smartphone itself. In this article you will find current instructions for all versions Android.

In this article you will find current instructions for all versions Android (from 9 to 14), including interface features on popular brands: Samsung, Xiaomi, Huawei, Realme and others. We will analyze not only standard methods through the phone menu, but also alternative options - USSD commands, the My MTS application and even hidden engineering codes for complex cases. If you are faced with the fact that forwarding turns on by itself or is not disabled through normal settings, here you will find a solution.

Why forwarding on MTS can work without your knowledge

Many users are faced with a situation where calls suddenly begin to be redirected to another number, although they did not set it up. There are several reasons:

  • 🔄 Automatic activation of the service when connecting to some MTS tariffs (for example, business packages or corporate lines).
  • 📱 Virus software or malicious applications that change call settings (often disguised as “optimizers” or “call managers”).
  • 🔧 Firmware failure phone, especially after updating Android (relevant for devices on MIUI, ColorOS i One UI).
  • 👤 Actions of third parties: if someone had access to your phone or SIM card, they could activate forwarding via USSD commands.

Before disabling the function, check if it is really active. To do this, enter the combination *#62# on the phone keypad and press the call button. If forwarding is enabled, you will see the number to which calls are forwarded. If not, the system will respond “The service is not active.”

⚠️ Attention: some scammers use forwarding to steal SMS with confirmation codes (for example, from banks or social networks). SMS messages are not sent to your number, immediately disable all types of forwarding and contact MTS support.

Method 1: Disabling forwarding through Android settings

The most reliable and universal method is to use the built-in phone settings. The interface may differ slightly depending on the phone. version Android and the manufacturer's shell, but the general algorithm is the same.

For most devices the path looks like this:

  1. Open the application "Phone"** (handset icon).
  2. Click on the three dots (⋮) in the upper right corner and select "Settings"** (or "Call Options").
  3. Go to the section "Additional settings" → "Call forwarding" (on some phones the item may be called "Forwarding" or "Call Forwarding").
  4. Select the type of forwarding:
    • "Always"** - redirecting all incoming calls;
    • "If busy"** - when you are talking;
    • "If there is no answer"** - after a certain number of rings;
    • "If unavailable"** - when the phone is turned off or out of coverage area.
  • Click on the active item and select "Disable" or "Turn off".

    • On phones Samsung (shell One UI) the path may look like this: Phone → ⋮ → Settings → Additional features → Call forwarding. On Xiaomi (MIUI): Phone → ⚙ → Call forwarding.

    Make sure that the MTS SIM card is active and inserted into the slot 1 (main)

    Close all applications that can block settings (for example, “Dual device” or “Parallel Space”)

    Check the balance - on some tariffs, disabling forwarding is paid (rarely, but it happens)

    Reboot the phone if the settings are not applied-->

    Method 2: USSD commands for quick shutdown

    If the phone menu does not respond or you prefer the fastest method, use USSD codes. They work on all phones, regardless of model and version Android.

    Forwarding type Disconnect command Note
    All calls ##002# Universal disconnect command all types of forwarding
    If busy ##67# Cancels forwarding when the line is busy
    If there is no answer ##61# Disables forwarding after no answer call
    If unavailable ##62# Removes redirection when the phone is turned off

    To use the code:

    1. Open the application "Phone"**.
    2. Enter one of the commands above (for example, ##002#).
    3. Press the call button (green handset).
    4. Wait for a message from MTS: “The forwarding service is disabled.”

      5. If after entering the command nothing happens or an error appears, check:

      • 📶 Connection to the MTS network (there should be at least 2-3 signal divisions).
      • 💳 Account balance (on some tariffs USSD requests are paid, although this is rare).
      • 🔄 Rebooting the phone (sometimes the network freezes and does not process commands).

    Through the phone settings

    USSD commands

    My MTS application

    Contact support

    I don’t know how to disable-->

    Method 3: Disabling through the “My MTS” application

    The official application of the operator allows you to manage forwarding without USSD codes and searching through the phone menu. This is convenient if you often change settings or want to see the history of changes.

    Instructions:

    1. Download and install the application "My MTS"** from Google Play (if not already installed).
    2. Authorize by phone number (you will receive an SMS with a confirmation code).
    3. Go to the section "Services" → "Forwarding".
    4. Click on the active type of forwarding (for example, "All calls").
    5. Select "Disconnect"** and confirm the action.

    Advantages of this method:

    • 📱 It works even if the call settings on the phone are lost.
    • 🔒 The history of changes is saved in your personal account.
    • 📊 You can see to which number the forwarding was configured (useful if you forgot or suspect hacking).
    ⚠️ Attention: The My MTS application sometimes displays outdated data. If after disabling the forwarding continues to work, use the USSD command ##002# for a guaranteed reset.

    Method 4: Engineering menu for difficult cases

    If the standard methods did not work, but the forwarding is still active, the problem may be in the deep settings of the communication module. In this case, engineering menu (or Service Mode) will help. This method is suitable for experienced users, since incorrect actions can disrupt the network.

    Instructions for most phones on Android:

    1. Open the application "Phone"**.
    2. Enter the code ##4636## (for some models Samsung — *#0011#).
    3. Select item "Phone information" (or «Phone Information»).
    4. Scroll down to the block "Call Forwarding"** (may be called "Call Forwarding")
    5. Click "Disable"** for all active forwarding types.
    6. Return to the main menu and select "Reboot"** (or do it manually).

    On phones Xiaomi and Redmi the engineering menu may be blocked. In this case:

    • Use the code ##36446337## (to check version MIUI).
    • If the menu does not open, try ##4636## through the app "Secret codes"** (available in Google Play).
    What to do if the engineering menu does not open?

    On some phones (especially new models Samsung Galaxy S23+ and Xiaomi 14) the engineering menu is blocked by the manufacturer. Alternative:

    1. Use ADB commands via your computer (requires USB debugging to be enabled).

    2. Install alternative call management software, for example "Call Settings"** (available on Google Play).

    3. Contact the MTS service center - they can reset the forwarding settings on their part.

    Frequent errors and how to avoid them

    When turning off forwarding, users often encounter serious problems. Here are the most common ones and ways to solve them:

    Problem Cause Solution
    Redirection turns on by itself Virus software or failure firmware Check the phone for viruses (for example, via Malwarebytes), reset the network settings (Settings → System → Reset → Reset mobile network)
    USSD commands do not work The SIM card is inactive or blocked Reboot the phone, check the balance, insert the SIM into another device for testing
    There is no “Forwarding” item in the settings The manufacturer’s shell hides the menu Use USSD commands or the “My MTS” application
    After disconnection, calls do not come through Network failure Turn on/off "Airplane mode", reboot the phone, contact MTS support

    If after all the manipulations, forwarding continues to work, and it is disabled in the phone settings and the “My MTS” application - the problem is on the operator’s side. In this case, call MTS support at 0890 (free) or visit a communication center with your passport.

    Additional security tips

    Forwarding is a weak point in the security of your number Fraudsters often use it to intercept SMS and calls. protect yourself:

    • 🔐 Set a PIN code on the SIM card (in phone settings: Settings → Security → SIM card settings → Block SIM card).
    • 📵 Disable all types of forwarding** if you do not use them. Even if the service is inactive, it can be enabled remotely via USSD.
    • 🛡️ Check active services once a month via *111# (free request for balance and services).
    • 🚫 Do not install applications from unverified sources, especially those that request access to calls and SMS.

    If you suspect that your number has been hacked:

    1. Immediately disable forwarding via ##002#.
    2. Change passwords for banking applications and social networks.
    3. Contact the MTS salon to replace the SIM card (take your passport).

    1. Open the Phone application.

    2. Enter ##002#but do not press call.

    3. Click on the three dots (⋮) in the upper right corner and select “Save to main screen”.

    Now you will have a button to instantly reset all types of forwarding.-->

    FAQ: Frequently asked questions about forwarding on MTS

    ❓ How to find out if forwarding is enabled on my number?

    Dial *#62# and press call. The system will show the service status and the number to which calls are forwarded. If the service is disabled, you will see the message “Forwarding is not active.”

    ❓ Why don’t calls come after turning off forwarding?

    Possible reasons:

    • Failure in the MTS network (try restarting the phone or turning on/off Airplane Mode).
    • Your number is blocked by the operator (check via *111#).
    • The Black List service is active (disabled via *111*33#).

    If the problem cannot be solved, contact MTS support.

    ❓ Is it possible to disable forwarding via the Internet?

    Yes, through MTS personal account on the official website. Log in, go to the “Services” section and find “Forwarding”. Here you can manage the settings, but changes can be applied up to 24 hours.

    ❓ How much does it cost to disable forwarding on MTS?

    Disabling forwarding via USSD commands or phone settings free. If you use the My MTS application or personal account, there is also no charge. Only incoming minutes are paid for the number to which calls are forwarded (according to the subscriber's tariff).

    ❓ Why does forwarding turn on by itself?

    Most often this is due to:

    • Virus applications (check your phone with an antivirus).
    • Failure in the firmware (update Android to the latest version).
    • Actions of third parties (if someone knew your PIN code for the SIM card).

    If the problem persists, contact the MTS salon to diagnose the SIM card.