The loss of a smartphone or theft of a device in the modern world is not just material damage, but also a serious threat to digital security. Owners of Android devices often look for ways how to block an MTS SIM card through the appto prevent attackers from using the number to access bank accounts or social networking accounts. The operator provides such functionality directly in its official client, which makes the procedure quick and accessible at any time of the day.
Using a mobile application My MTS is the most convenient way to manage services, since it does not require calls to the support service or visits to sales offices. You can block directly from another phone or even via a tablet if you have access to your personal account. It is important to understand the difference between complete blocking due to loss and temporary suspension of services, since these actions entail different financial consequences and recovery conditions.
In this article we will analyze in detail the algorithm of actions for emergency protection of your number. We will look at the application interface on different versions of Android, the nuances of authorization without access to a SIM card, and alternative protection methods if the application is not available. Following these instructions will help minimize risks and save money in a critical situation.
Login to the application without a physical SIM card
The first and most important step if you lose your phone is to try to log into your personal account from another device. Standard authorization often occurs automatically using a phone number, but if the SIM card is in a lost device, this method will not work. You need to use alternative login methods that are provided by the developers My MTS for such cases.
On the welcome screen, select the login option using login and password. If you have not previously created credentials for the web version or application, the system may offer to restore access via a code from SMS, which is impossible in this situation. However, if you had a fingerprint or FaceID login set up on your lost device, these methods will also not be available for the new gadget.
In this case, it is critical to know your login. Often a phone number is used as a login, but login is also possible using a specially created identifier. If you do not remember the password, use the recovery function, but be prepared for the fact that to confirm your identity, the operator may request passport data or a security question set during registration.
⚠️ Attention: If you cannot enter the application because you do not remember your login or password, and the SIM card is lost, immediately call the support service at 0890 from any MTS phone or 8 800 250 0890 from other networks. Delay may give scammers access to your data.
After successful authorization, you will have full access to manage your tariff and services. The Android app's interface is intuitive, but in a stressful situation it's easy to get lost in the menu. Therefore, it is strongly recommended to study the location of key sections in advance in order to act quickly and without panic in an emergency situation.
Write down the login and password for your MTS personal account in advance in a safe place (not on your phone) so that you can log in to the system from any device in case you lose your SIM card.
Blocking algorithm through the Services section
After logging in, the main task is to find the locking function. In updated versions of the application My MTS the menu logic may differ slightly, but the general principle remains the same. You need to go to the section responsible for managing connected options and security services.
On the main screen, find a tab or icon with the name Services. This section contains all active and connectable options. Scroll down the list or search the service store by searching for "Blocking." The system will offer several options, among which you need to choose the one that suits your situation.
The service is intended for emergency cases Blocking at the request of the subscriber. By clicking on it, you will see a detailed description of the conditions: cost, validity period and consequences for the balance. Confirming the connection of this service is equivalent to sending an application to the operator’s office, but is done remotely and instantly.
☑️ Blocking algorithm in the application
Please note that the interface may also offer temporary blocking, which is often paid or has a limited validity period. Please read the terms and conditions carefully before clicking the button Connect. If the system requests confirmation via SMS, but the SIM card is lost, this method will not work and you will have to call the operator.
Differences between temporary and complete blocking
Users often confuse the concepts of temporary suspension of services and complete blocking of a number, which can lead to unexpected expenses. In the application My MTS these functions are separate, and it is important to understand their purpose. Temporary blocking is usually used when you go on vacation and do not plan to use communications, but want to keep the number for yourself.
Full blocking at the request of the subscriber is a protection measure in case of loss or theft. It prohibits all outgoing calls and internet use, but incoming calls may remain available for a short period so that you can contact the person who found the phone. The main difference is the cost and conditions for renewing the number.
Below is a table comparing the main parameters of these two modes so that you can make an informed choice depending on the situation:
| Parameter | Temporary blocking | Blocking by application |
|---|---|---|
| Connection cost | Often paid (depending on the tariff) | Free |
| Daily fee | Charged according to the tariff | Not charged |
| Validity period | Up to 3 months (extendable) | Until contacting the office |
| Unlocking option | Via application or USSD | Only in the office with passport |
If you lose your phone, choose blocking at the request of the subscriber, since it is free and guarantees protection until your personal visit to the communication store.
Using temporary blocking in case of theft may be unprofitable, since the subscription fee may continue to be charged, reducing your balance. While blocking upon application completely freezes financial transactions on the number, with the exception of possible payments for services connected earlier.
If you are in doubt which option to choose at a particular moment, it is better to play it safe and choose a more stringent protection mode. Later, when you restore access, you can always change the tariff settings or unblock the number if found.
Financial consequences and maintaining balance
One of the main questions that worries subscribers when blocked: what will happen to the money in the account? When the service is activated Blocking at the request of the subscriber the subscription fee and payment for service packages are suspended. This allows you to keep the balance on your balance until the SIM card is restored.
However, it is worth considering that some services connected earlier may have their own conditions for debiting. For example, payments for third-party subscriptions or content provider services activated through a phone account may attempt to be charged as soon as the network becomes available. Therefore, after blocking, it is also recommended to check the list of active subscriptions.
In the application My MTS you can view the details of expenses and disable unnecessary paid options before blocking, if you have time for this. This will help avoid situations where, upon unlocking, the account ends up with a negative balance due to accumulated debts during the period of inactivity.
What happens to MTS bonuses during blocking?
Bonus points and minutes included in tariff packages are usually burned or frozen depending on specific conditions your tariff plan. In case of long-term blocking, at the request of the subscriber, the transfer of balances may be cancelled.
The operator will not write it off automatically, and when you try to restore the number in a communication salon, you will need to pay off the debt before issuing a new SIM card.
Restoring access and unblocking the number
Process unlocking directly depends on what protection method you used. If a temporary block has been applied, you can remove it yourself through the app by going to the section Services and pressing the button Disable. The number will be restored almost instantly, and you will be able to use the connection again.
In case of blocking at the request of the subscriber (if lost or stolen), independent unlocking through the app is impossible. This is a security measure to prevent attackers from accessing your number, even if they somehow gain access to your account. Restoration will require personal presence.
You need to visit any MTS communication store with a passport. An office employee will check your data in the database and issue a duplicate SIM card, preserving your number and balance. The old SIM card will be completely deactivated, even if the phone is found.
⚠️ Attention: A duplicate SIM card is issued only to the owner of the number. If the phone is registered to another person, you will need his presence or a notarized power of attorney.
After receiving a new SIM card, insert it into the phone and wait for registration on the network. Typically the process takes from 5 to 30 minutes. After this, it is recommended to immediately change the password from your personal account and check the security settings of the accounts associated with this number.
Alternative methods of blocking without an application
Situations are different, and access to the application My MTS may be absent due to technical reasons or due to forgotten data for entrance. In such cases, do not panic, since the operator has provided several backup communication channels for emergency blocking.
The fastest way is to call the contact center. From your MTS phone, dial the short number 0890, the call is free. From a landline phone or another operator's phone, dial 8 800 250 0890. The support service operator will identify the individual using passport data and block the number remotely.
It is also possible to submit an application through the operator’s official website in the help section. However, this method takes time to process the request and is not suitable for situations where minutes count. Using USSD commands for complete blocking by loss, as a rule, is not available without a SIM card, since the command must be sent from the blocked number.
Do not forget that blocking a SIM card does not protect data stored in the memory of the smartphone itself. If your device does not have a screen passcode or Find My Device enabled, your information may be compromised. Therefore, blocking a number is only the first stage of protection.
Frequently asked questions (FAQ)
Can I block an MTS SIM card through the app if I don’t remember the password?
No, authorization is required to enter the application. If you do not remember the password and cannot receive an SMS to reset it (since the SIM card is lost), you will have to call the support service 0890 for identification using passport data and subsequent blocking.
How much does the blocking service cost at the request of the subscriber?
The blocking service at the request of the subscriber is provided free of charge. The daily fee is also waived during the lockdown period. However, for issuing a duplicate SIM card in a communication store upon restoration, a fee may be charged according to your tariff.
Will SMS and calls be received to a blocked number?
When blocked at the request of the subscriber, outgoing calls and Internet access are completely prohibited. Incoming calls may take some time to complete, but usually the caller hears an unavailable message. SMS from banks and services will not be delivered to a blocked device.
What should I do if I found the phone after blocking?
If you used a temporary block, simply disable it in the application. If the blocking was issued at the request of the subscriber, you must personally visit the MTS office with your passport to write an application for unblocking and receive a duplicate SIM card, since the old one is no longer active.
Is it possible to unblock a number by calling the operator?
It is impossible to unblock a number after blocking at the request of the subscriber through a call. This is a safety requirement. Only a personal visit to the communication salon with the original passport guarantees that the number will not fall into the hands of fraudsters.